Fix & Optimize

Hello everyone,I received a new Arc Ultra yesterday, and after setting it up, I hear a crackling sound in the high frequencies, particularly with piano music but also with some voices in movies. It's not just necessarily harsh (which might be down to my interpretation) but there's also a kind of crackle mixed in, instead of the tones being pure.Is this a known issue? I can't find anything about it on this forum and I'd like to do some troubleshooting before I call Sonos directly.Cheers!

Setup:Samsung UHDTV Series 6800Sonos Arc UltraSonos Era 100 Sonos Sun 4.0Connect to arc HDMI ( earc connection)Having difficulty keep TV connected to Arc Ultra. If TV if off for a while when turned back on has difficulty connecting. Can anyone recommend settings. I hate to buy a new TV as this one isnt that old.

I have a Sonos Beam 2 which I want to connect to a Samsung Frame TV which uses a separate control box for all connections. This control box is 15.meters from the TV and Sonos. We have tried to connect the Sonos to the control box across CAT5E/CAT6 cabling with an HDMI extender at each end to enable the HDMI inputs into the Sonos and Samsung control box. The problem is the Sonos is now flashing white and orange and sound volume is limited to level 15. Can anyone suggest a way to resolve this problem?

Hi,I have a Sonos Ray and Samsung UE32F6000F, without optical port and have purchased the Sonos HDMI to Optical adapter.I have switched the “eArc” setting on in the menu and connected the HDMI port to the one labelled eArc on the back of the TV.I am unable to get the two to connect using the Sonos app and nor does the TV recognise a speaker has been connected.I have noticed the optical cable end does not glow red when connected to any device (the TV, a laptop etc). I have also tried 3 other HDMI cables.Any ideas/tips?Thanks

When I select Everywhere in the app to have all speakers connect.  The Arc does not connect while One and OneSL do  !??!

How do I know when my roam 2 is fully charged?

Message on home screen favourites tab, “ unable to load content “ very frustrating, help request 

I have to sign in to add products but it isn’t allowing me to sign in.“Unable to sign in. Connect to the internet and try again”I’ve restarted the app, and my phone. Delete and reinstalled the app.I’ve factory reset all the speakers now I can’t add any

Hi, I bought the pro ject carbon vinyl player thinking it would connect straight up to my beam. I have 2 One SL as surrounds and a sub mini. I bought the beam circa 2021. Do I need to buy something to connect the record player to the Sonos system? thsnks in advance  

 “My Sonos Move suddenly shuts off. I can’t turn it back on, as if the battery were dead. When I put it back on its charging base, it turns on again and the battery shows 100%.”

I have been with sonos from the inception, I loved and recommend it to countless people. I have a huge setup with mixed generations. But I'm having the worst sonos experience for the last 5 months on my android phone (Samsung Galaxy ultra s25). Hoping the issues will be fixed but I'm losing hope. The basic s*** like I can't find devices in the app, it keep asking to register the new device, searching for devices every time I open the app... Driving me nuts, the whole concept of sonos to me is quality of music at the touch of a button. It's been a nightmare, is anyone else having these issues?I'm ready to give up at this point! Moderator Note: Modified in accordance with the Community Code of Conduct 

How do I connect a Sonos 3 speaker to a Brennan B2?

My TV sound (through a DAC converter) shows in my Sonos system as a source (Line-in), and when pressed it does show a signal (signal symbol fluctuates), but no sound comes. This has worked in the past but has stopped working some time ago. I have tried a lot (swap optical cable, power resets, adjust settings in app) but nothing works. When removed the Line-In source disappears so it is evident that it is correctly connected. Any tips??

Hi all. Recently my Move 2 takes about 90 secs for trueplay to kick in and it seems to be drastically altering the sound everytime it kicks in subsequently after this. I know it has active trueplay however the speaker is in the same location and will go significantly louder everytime it trueplays. Anyone else having this issue? It never used to do it and was perfect before.I have not done a factory reset as yet ThanksAdey

We have had Sonos speakers for several years, but we keep losing connectivity and have to reset everything. We have a Google mesh system throughout the house, so WiFi is not the issue. We are ready to throw it all out, it’s a horrible experience. How do we fix this?

I have arc ultra and two new ERA 300s. Sound is amazing for music from Spotify, but extremely low volume with DirectV. Very frustrating.

Can two headphone users listen to the same TV at the same time?

Hi all. Ive just got my new era 300s. Ive taken the old one sl's off the room on the app but am i best deleting and reinstalling the app before setting up the era 300s? Thank you

Hello, Just bought a Sonos Arc and found out that one of the streaming services on my Android TV provides home theater sound in AAC 5.1. After fiddling with the setup and looking on the Internet, I found that Sonos does not support AAC 5.1, and it is downmixed to PCM 2.0. Some questions:1-  Are there any suggestions how to get AC3 to Sonos Arc? I’m now using an Android player capable of software transcoding AAC 5.1 to AC3, but it’s not an ideal solution. Maybe there are hardware transcoders capable of the task? Or a system-level utility for Android? Or maybe some TVs are capable of such transcoding? The only one that was suggested up to now is to use Nvidia Shield, which is told to be capable of transcoding everything to AC3. Surely something else can then do it as well?2- What is the reason for Sonos to not support this format? Is there a chance we would get support at a later stage? Thank you in advance!

Just received the Sonos “Immersive Set with Beam” couldn’t wait to get it up and running. I’m in my 70s so please reply slowly…. Over the years I’ve had several systems that always allowed me to set a baseline volume level for each speaker in a surround sound configuration. I spent about 4 hours this afternoon on the Sonos App and no such luck.  I remember reading a blog about placing each ERA100 in its own room and going that route, with that, I was able to set the volume of each speaker but not able to save it when done.  Was hoping for the ability to save those settings that would stay proportional increased or decreased the grouping volume.  I though perhaps the “Zone” function would do that but didn’t have any luck.  Any help would be appreciated.

Hi there, just hoping to give this a bump since it has been a few months without an update to the app that might resolve this. Here is the relevant post in pour previous thread (unfortunately closed for inactivity): As of today we are still seeing a ?? for the CFBundleShortVersionString with the latest version as available via https://www.sonos.com/redir/controller_software_mac (“Sonos_57.22-67080.dmg”):Latets Sonos S1 App showing ?? for Version string  

Can you control sonos from more than one phone?

my Sonos has become so glitchy. It is almost unusable. It goes in and out all the time. Sometimes I get three songs in a row with no problem sometimes I can’t get one song in a row with no problems sometimes certain connect amps sync up sometimes times they don’t I’ve reset routers. I’ve unplugged all the systems. I’ve been having this problem that keeps getting worse. I have six Sonos connect amps a Sonos move and two Sonos play bars. Please help me 

Hi everyoneRadio France's FIP radio links load ok using the Sonos app on an iPhone, but have stopped loading on an Android phone. Disconnecting/reconnecting Radio France to/from the app makes no difference, nor does clearing the cache of the app or a reboot of the phone.I am trying to avoid reinstalling the app because I want to retain the data for my system's setup.Any ideas anyone please?

I have a Sonos One in my kitchen area that will start a timer if I say “Hey, Siri, set a timer for 10 (or whatever) minutes.” Occasionally, I’ll ask Siri a different question and the One will reply that it doesn’t understand the question or that it can’t do that.I’ve occasionally tried this with the two other Sonos One speakers I have, and they didn’t respond (to be fair, the kitchen One doesn’t always), so maybe my kitchen One is an outlier.Everything is up to date, fwiw, and this has been going on for quite awhile—I’m just getting around to wondering aloud what’s happening. I’ve taken to practically whispering to my watch or iphone but I’m wondering if anyone else has run across this issue?