Fix & Optimize

Can I connect a Technics turntable via a Sonos audio input adapter cable to one of my ERA 300 and enjoy music from this source on my 2 ERA 300 speakers, my ULTRA ARC soundbar, and my SUB?

TV: HiSense Canvas 4KTVSetup: Ray connected via optical. Surrounds ERA 100 pair. Grouped with one Move 2 and sub-mini.Noticing audio cutting out for 0.5 seconds while watching UHD disc movie on PS5. Please advise. 

Just a quick first impression on the Sonos Play. Yours may be different based upon your room and hearing. Testing as a Stand-Alone speakerDon’t right off the bat, make a comparison to a Move2. The Move2 will always out-shine the Play. Set the Play up and listen to a few of your favorite test tracks. Be sure to turn on TruePlay tuning. After a few minutes of listening the Play will adjust to the room acoustics. After a while (in my testing) you’ll enjoy the Play for what it is…a portable speaker that performs better than the Sonos Roam series. I sat about 8 feet from the speaker which exhibited a stereo effect depending upon the track. There is low-end…again depending upon the track. Overall (IMO) in terms of frequency response the Play has decent vocals but may be a bit bright for some. A/B testing against the Move series (in my case the Move2). Suffice it to say the Move2 wins hands-down.Testing as a Stereo PairThe Play produces a pleasant sound stage with good separation. I have a vi

had to reset my sonos app to connect to a new router but now i can’t use sonos radio or connect spotify anymore

Why am I being denied access by Sonos to a particular track from an artist - yet can play other tracks from the same artist ? 

I recently purchased a pair of Sonos Era 300 speakers and paired them together in a stereo configuration. Shortly after setting them up, I began noticing intermittent popping noises during music playback.After doing some research, I came across this ongoing discussion and wanted to add my experience to the conversation. To provide some context: my speakers are brand new, fully paired, and running the latest firmware — so this doesn’t appear to be related to older hardware or outdated software.I have a great deal of respect for Sonos as a brand, which is why I chose to invest in the Era 300s. I understand that audio issues can be complex and difficult to resolve, and I appreciate the efforts made so far. That said, given how long this issue has been reported by the community, I’d like to respectfully ask for a transparent update on where things stand and what steps are being taken toward a permanent resolution.I’m hopeful that this can be addressed definitively — not just as a temporary

Hello everyone, I’ve recently set up a new Sonos home theater system and I’m experiencing some issues that I’m hoping to get help with. My setup:Sonos Beam (Gen 2) connected to a Samsung OLED S95C via HDMI eARC Beam is also connected to the router via Ethernet (CAT 8) where my Download speed is 115mbps & Upload is 23mbps 2 × Sonos Era 100 configured as surround speakers Sonos Sub Mini Additional 2 × Era 100 configured as a stereo pair placed to the left and right of the soundbarIssues I’m facing:I’m experiencing intermittent audio dropouts, mainly from the soundbar (Beam), where the sound cuts out for about half a second. The issue occurs only with TV audio (apps, TV channels, and console connected to the TV). When playing music directly from the Sonos app, everything works perfectly with no dropouts. The issue becomes more noticeable when watching Dolby Atmos content.Additional behavior:When I activate (group) the stereo pair (Era 100s on the left and right of the soundbar) while

I upgraded my Internet speed all five, but then they send me a new router.I haven't been able to install my beam 2.I tied reset reinstall the appWhen it chines it says it doesn't recognise it.There is NO sticker on the back/ base they're never was.Purchased 2-3 ago from reputable dealer..I swapped back to old router,TV etc all fine just beam won't install.I spent hours going crazy and getting frustrated..I still have the box etc but they're was no code that they tell you to put in if Chinese won't work. I was probably an idiot uninstall the app as settings are grey with only add new speaker or join system.I tried with the router it used to work with but no says can't find beam on that IP.Anybody thoughts thanks Richard.

Hello - Got the new Sonos Play speaker - it would be nice to have the battery percentage appear in more places in the app - it’s hard to navigate to find that info.

Can SONOS create the ability to create a playlist and add songs? Like Spotify, etc. Or is that an option I don't know about?

I’ve moved. How do I reconnect my Sonos One? 

My Music Library is located on an external drive attached to my iMac. I have 2 Sonos speakers and the Sonos app on the iMac and on an iPad. I’ve tried everything to get the app to see the library but nothing works. Always “no longer available”. Can anyone help with a step by step idiots guide? or at least tell me if this scenario is just not possible. At the moment my speakers are just ornaments

I have recently switched from Amazon Music to Tidal. I have linked the Tidal service in the Sonos app and can control using the Sonos app, I just can’t get Sonos to play Tidal music using voice commands (Sonos), I get the following back:“Sorry, Sonos voice control isn’t available for Tidal yet”.Can anyone help, or is just a limitation I have to live with?ThanksLee

I set up alexa, it works. Next day it doesn't. It goes on and on.... Driving me mad. It just does no respond to the voice despite being set up in the app properly 

In the Sonos iOS app, scrolling generally freezes in the volume slider window.   This probkem seems worse on the iPad than on tne iPhone.   Resettng the app, clearing the cache, and rebooting the device did not solve the problem.   Luckily, scrolling the volume sliders still works in the Mac app.

I sold my Sonos beam gen 1 and the new owner cannot activate it. I have performed a factory reset three times, but still not working.

In the Sonos iOS app, scrolling generally freezes in the volume slider window.   This problem seems worse on the iPad than on tne iPhone.   Resetting the app, clearing the cache, and rebooting the device did not solve the problem.   Luckily, scrolling the volume sliders still works in the Mac app.

Hi! I work in a restaurant that has two different rooms where we normally play two different playlists. Normally thats not a problem but we have recently had a message saying “playback from Spotify was stopped because playback was started from another room or device. Spotify limits the number of simultaneous audio streamsyou can access from its services” but that has never been an issue in the past. Is there a way i can fix this? We use Ipads as our music control and our sono’s app to decide the playlists.  Thanks

Hi everyone. Just a quick question. I watch streaming channels Netflix, Disney, etc through a 4k Apple tv connected to my Sonos system, arc, 2 era 300's, sub mini. When I am not listening to Dolby Atmos it normally shows on the sonos app as pcm multichannel 5.1, I have found setting  it to Dolby digital 5.1 on the Apple box sounds louder & clearer but they recommend the other. Would be very interested in your thoughts & help. Many thanks.

Hello all.I have my mac mini connected to my bravia tv with hdmi and i have the tv connected to sonos amp over line in. When i play the movie my speakers connected to sonos amp give a lag of sound approximately 2-3 seconds. At the same time when i disconnect tv from sonos amp and play the sound through tv speakers it is perfectly synchronized. Anybody knows the reason why? Is it my tv giving the lag or is it sonos lagging?

Since an update over a month ago, when setting or changing an alarm (On Android at least), the keyboard quickly pops up and then dissappears. It's impossible to change the numbers without going outside the app, copying the numbers you want in some other text box of an app, and then returning to the sonos app and fiddling with the text box until it highlights before I can attempt to paste it. I figured it would get worked out but it still hasn't, even after a new update. Is this bug known about or being worked on? It's been getting more and more frustrating as it goes on. 

I have had Sonos in one form or another for 15 years and have four groups in my home and shed. There are 6 alarms set to tune to particular radio stations.  The instability of the alarms with recent updates is frustrating.  Sometimes it will start on two separate rooms that are set up as one connection, so they have different connections and one seconds behind synchronous broadcasting. None of the alarms is stable enough to run for the allocated time, they might only run a few seconds, or a few minutes. If I go to my IOS app the system already shows it has stopped and the right arrow is ready to press. I have also had to go through trying to trace why some stations are disconnected from the stream and I get the horrible ding dong alarm sound. I wish there was a better option for that too.  cheers John

My ERA 300 can't connect after the upgrade. I have tried rebooting the router, factory resetting the speakers, reinstalling the SONOS app, rebooting my mobile phone, turning off the mobile network on the phone, turning off private Wi-Fi addressing, etc.    Can someone assist with resolving the issue?

Since the last app update, I am no longer able to set the sleep timer when listening to Radio Paradise through the RP service. It isn’t an issue when playing any other content, nor even if listening to RP though TuneIn. The message on the pop-up tab which would normally display the sleep timer option as well as other options, states “Unable to load. Some information is missing from this content”.Is this a Sonos app issue or a problem with the RP service? 

I have two problems when setting alarms. The first is a recent one. When choosing a music source, I used to be able to choose from my whole set of services as an option. For instance I could pick a Spotify playlist or artist radio.  Now, I’m given a very narrow list of options with no detail ( like “playlist 1” for instance). Secondarily if I choose a Sirius Xm station, the alarm will revert back to Sonos chime. I understand the problem you got yourself Into with the botched rearchitecture, but why do you keep breaking simple tertiary features every time you make a change.