Fix & Optimize

I have installed Sonos in several houses. Each time when I arrive from one location to another, the app has to reconnect manualer. In earlier verson it connected seamless without doing any manual operation each time.Any tips or suggestion for improvement?

I have a 6 room Sonos system in a long single storey flat. The wireless was awful, so I have installed 3 Netgear wireless access points each connected by ethernet to the router.The signal keeps dropping out randomly, but particularly when my upstairs neighbours are in.I had a Sonos boost, but Sonos support have said this no longer supported, so I have removed it from the system.1. Can I still go to a wired Sonos system? 2.Should I connect a speaker in each room group to ethernet? 

My phone and Sonos beam 2 are connected to the same network but my app cannot find the speaker.Any suggestion on how I can rectify this?

Just recently discovered that my app does not recognize my system.   For awhile I lost the whole system including Alexa in my house. My app shows nothing  or products I have.  I played with it some and I recovered my arc and  the 300’s but no sub.   I have internet connection.  did the app crashed?   I tried to install but says the app says it’s an error.  I deleted the app and reinstalled 

On my Sonos app (both iPhone & iPad) when I search for an artist most all of their albums & singles show up. But there’s also some singles and compilations missing towards the end. Unlike when I open and search on Spotify app, all albums, singles and compilations are listed. The only way I can play those missing albums is thru airplay. 

I set up my Era 300 speaker yesterday, testing it with Apple music. Both lossless and Atmos sound worked fine. Today, the speaker doesn't play Atmos at all.If I select in IPhone music settings “Atmos automatic", I get Atmos sound with my AirPods Pro (audible and shown in the Apple music app). When switching to Era300, the Apple music switches automatically to lossless. If I select “atmos always on” in the iphone music settings, I get again Atmos sound with my AirPods Pro but even the lossless sign disappears from the Apple music app. Thus, Era300 is playing only normal voice quality, not even lossless. It is of course noticeable in the Era300 sound quality that it doesn't play Atmos.  I haven't found any way to get Atmos working with Era300 even though it worked well yesterday. Reboots and any changes in settings doesn't help. As Atmos is a major value point of Era300, and Apple music one of the major services for Atmos music, I will return the product unless I get this issue fixed. An

Hello,I have 2x ERA 100 and just bought new Roam 2.ERA 100s are bound together as one Stereo group and everything works great. Sound control on one of speakers control both etc.But, after I setup new Roam 2, I started being complicated… And I cannot figure out way to permanently connect it to the system - It’s only weirdly set as different group - cannot include it as 3rd speaker in that existing ERA bound.I’ve tried to use Grouping feature and now have to say that I want to play in 2+1 group in Spotify/BT.Problem is that now hardware controls on all 3 devices are useless as it does not control system volume and would unbalance room volume when used.Another problem is that when I turned-off Roam 2 for the night, the other day 2+1 Group was gone. And I had to setup it all over again.Please tell me there must be way how to bound those speakers together ?When configured, it sound great, but process if starting music every morning seems like total pain 😮 And volume controls are gone 😢 

Sonos and Alexa! So, I have a weird issue with regards to Sonos and Alexa integration. I have Alexa setup with proper rooms, three rooms have a Sonos speaker in, and each room has them properly assigned. The Alexa in each room is configured with that Sonos speaker, but also that when you say "Alexa Play" all Alexa devices are configured to play across all three speakers. In addition the Sonos app has the three speakers used configured in a group. When you ask Alexa to play, 2/3 rooms play music, but the lounge goes not, this happens no matter which Alexa device you request to start playing from. In the Sonos app the three speakers in the group all show (they have sound bars moving) that they are playing music, but the lounge does not. If I play music from the Sonos app then all speakers play as expected. Whilst music is playing, I have tried removing and readding the Sonos speaker to the group in the Sonos app but that doesnt work. I have tried deleting the Lounge speaker from both Ale

My set up is above, can I add a sub to my set up ?

I cannot any longer listen to Cadena SER, the most listened radio station in Spain, via the Sonos app. Tis happened straight after the update. I have searched the station again and it does exist but when I try to play it it does not launch/sound. Tune in also has an error. This is very frustrating because this is the main use we give to the Sonos app. 

Somebody has been accessing my Sonos system. This has been happening now for a long time but now got more frequent. Usually there is some TV-show playing. Only thing that comes to my mind is friends coming over have still some kind of access.  Moderator Note - Removed diagnostics from post and recorded the reference number. 

Cross posting in this group: I bought a bundle from Sonos -- Era 100 and Pro-Ject turntable with all the cables and adapters included. It's all set up but the audio from the Sonos speaker is VERY faint and also sounds like static. I have double and triple checked the cables to make sure they are all plugged in tightly and correctly. I am using the “Line In” source via the Sonos app. I have played with all the audio settings and nothing makes a difference. Tried multiple records as well. Called Sonos and the wait time to speak with someone is an hour. Hoping someone can help? 

I bought a bundle from Sonos: Era 100 and Pro-Ject turntable with all the cables and adapters.  It's all set up but the audio from the Sonos speaker is VERY faint and also sounds like static. I have double and triple checked the cables to make sure they are all plugged in tightly and correctly. I am using the “Line In” source via the Sonos app. I have played with all the audio settings and nothing makes a difference. Tried multiple records as well. Called Sonos and the wait time to speak with someone is an hour. Hoping someone can help? 

why can I no longer add to my albums and my playlists. Saving only to favourites is hopeless- no grouping to music genres, individual artists. if it ain’t broke…

I am running separate sonos and sonos s1 systems.My s1 system on has my sonos connect using hibfi separates. This has been working fine until recently. I opened my s1 app and could not connect. After following troubleshooting guided I did a factory reset on the connect. Now I cannot do anything. The connect just has a flashing mute button, and the s1 app just keeps trying to connect to my new system.What can I do?

TV surround issuei have just tried to play music on my TV Room. This configuration consist of a Arc and two Sonos One SL.the result is the Sonos One SL’s keep getting a distortion in sound, on the other hand when this happens the Arc is all ok.using the lasted update I decided to true tune that worked but still ended with the issue on the surrounds. I did check if that was occurring with the TV on, but all ok.any ideas 

Thanks in advance, my searches left me more confused than when I began.  I have a RAY connected to an outdoor TV setup over a hot tub. The jets are loud and it’s tough to hear when they are on. I bought another RAY to get more bang. My question is… there is only one optical port on the TV. If I get a 2x splitter and hook both bars into that will it make both of them work simultaneously?

Hello - I cant seem to disable wifi on my One SL. Wifi receiver is absolutely useless so I bought an ethernet cable as I have spent 16 hours attempting to get into contact with Sonos, resetting the speaker, troubleshooting, live chatting, you name it lol. Now the ethernet cable comes in and I cannot disable the wifi. I might lose it. Does anyone have any suggestions. Attached is a picture showing what the app does for 2 miliseconds when i tap the button. It then slides back and fails to disable wifi. The new sonos app requires a dedicated therapist for all of its users. 

So, how much can I get for a Beam and 2 Ones? Or should I give them away? Or should I  just throw them away, so I don't make anyone else miserable?

I purchased a Sonos Arc a week a go. I set up Trueplay and adjusted the EQ and Height settings but it sounded no different. I then noticed the next day everything had reset overnight and trueplay was switched off. I reinstalled the app, switched trueplay on adjusted the settings and it sounded great. Next day, trueplay is off and settings reset again! The settings on my other Sonos speakers are retained, it is just the Arc. Any help please?ThanksChris

My Sub and Arc doesn’t sound right. Like it’s missing mid base or something. I’ve unplugged them several times and and tried retuning the system. It is paired with Surrounds FYI. I have the base all the way up just to get some depth from the system, where it use to sound great with everything at 0 after a retune. Did the update do this?

My Sony A80CL-77 is set up with an ARC and two ERA300s. The sound has been great when I stream through apps on the Apple TV, play a blu-ray, or just watch television. Yesterday, I tried watching one of the movies to stream through the Bravia Core (they give credits for movies when you buy a new TV), and the sound was off by about a second. I tried a second movie with the same result. The weird thing was that when I messed with the settings or returned to viewing, it always synced for about ten seconds and then would sort of skip and then be out of sync again. My wifi connection is very fast, and as I mentioned above, I’ve had no issues with any other streaming, even just through the tv and not the Apple TV.Any suggestions?

Woke up this morning to the new app, I knew search was going to be a disaster as they've been pushing the "new" search before that is clearly much worse than being able to simply pick what you are searching for and seeing only those things (albums, songs etc).However it's even worse than I imagined. It always shows results from BBC first now, even after setting You Tube to preferred (no way to order beyond put this one first) and You Tube never shows any results, either on my library or the main thing.I've reorthorised the account, didn't make any difference.  How do I fix this? Can't believe an app update has bricked my expensive sound system. 

Con la S1 teníamos la opción de decidir cuando tienes instalado un Connect, cada vez que recibe una señal, se envía directamente esta señal a un altavoz predeterminado. En la S2 no encuentro esta opcion. Tengo instalado un Connect conectado a la salida de audio de la tv de mi habitación. Tengo instalado en el cabezal de la cama dos play1. Automáticamente cuando enciendo la tv, con la S1 se conectaba el sonido de la tv a estos altavoces. Con la S2 tengo que activar el sonido desde un móvil o tableta cada vez que enciendo la tv ( antes lo hacía automáticamente ) …Alguien sabe como lo puedo hacer ? Moderator Edit: Google Translate- With the S1 we had the option to decide when you have a Connect installed, every time it receives a signal, this signal is directly sent to a predetermined speaker. In S2 I can't find this option. I have a Connect installed connected to the audio output of the TV in my room. I have two play1 installed on the head of the bed. Automatically when I turn on the TV,

I have been using Amazon Alexa for years to play Amazon on my Sonos. Occasionally it will play only one song and then stop. I followed advice to disconnect WiFi and then reconnect all devices. I have deleted Alexa and re-added multiple times. These things worked in the past but no luck this time around. I checked with my internet provider. I have a strong signal. Alexa responds on my Sonos one but I can’t get it to play more than one track. Please advise