Fix & Optimize

I have been successfully playing music on Sonos via my android phone (bought for this purpose when support for my iphone ceased).Yesterday I added some additional CDs via itunes on my Windows 10 laptop but now can’t play any tracks as I get this message each time. Help!

Hi, my Sonos connect fades out randomly for a few seconds playing any music source. One can hear the music still playing very faintly in the background. It also soemtimes gives a slight scratching sounds as it fades out or comes back in. Any ideas?

Have tried deleting S2 app, factory reset sonos move, reinstall etc  worls fine with bluetooth on my Iphone11 but not my wifes iphon 8when reinstalling it does not connect to my wifi network, it finds the speaker but stops at can not connect . It couldnt add move to the system tab, somehow i succeded with that but after clicking on the icon for move,  it says time to finalize blabla la” and then”adding sonos move” stand for a while then ” your mobile unit can not communicate with sonos. Check network and try again”

Hi, As many other people I am having issues with a Samsung TV and Arc setup. Everyday sounds is cutting out until I restart the Arc (which should have a way to restart from Sonos app instead of unplug and plug the power cord) I have a Samsung Q959TS with software 1403 and I have submitted diagnostic under 1445706949. I bought both TV and Arc 2 months ago and I have regret that from day one.  Please let me know if you find something in diagnostics or if there is anything I can do thank you

Dear community I am new owner of Sonos Playbar, I have just installed it today under my Sony Bravia Android, I have replaced it with my old 2.1 JVC sound bar which was given me a lot better sound, I  tried to find some sound settings to maybe lift up bass or so but I could not find it so at the moment I have basics sound which even is worse compare to sound from my TV, please advise if I have done something wrong or it is how it is, I was really expecting premium sound from that expensive sound bar 

A friend asked me to repair the ac connector that snapped off on his Sonos AMP. I am USUALLY pretty adept at learning how to take something apart, but wow………..this thing is a beast. Looks like there were attempts made before me too. Easy fix, just need some assistance in how to get it open.Thank you

I have a very specific question.  I just spent twenty minutes on the phone with Sonos support, and I was rather disappointed with their understanding of what their systems can do . . .  I have a Soundbar, Sub, and two Play 1’s for my Living Room 5.1 system.  I have slowly started to integrate my Alexa system with Sonos.  If I talk to Alexa right now, I have no problem commanding Alexa to play music in my living room from my Alexa Echo Show 8 through Sonos.  This works great.   Now, I want to “play music everywhere,” meaning I want to play music in the other rooms that have Alexa echos or dots by creating groups AND the Sonos system . . . The problem is, I have found NO WAY to do this.  I can EITHER command Alexa to “play everywhere,” (which plays through all of my Alexa components,) OR I can command Alexa to play in the Living Room which plays through the Sonos system in the Living Room.   The weird thing is if I command to “play everywhere,” the Alexa Echo Show 8 (which is the control

Hello everyone, I bought a Sonos system a few years ago and used it constantly without problems. Now I moved from Germany to the Netherlands and I am unable to connect the System to the new router, after not using it for 2 years. I changed the country in my profile, reset all the speakers and the bridge, connected the Play 1 speaker per cable to the router and tried the other troubleshooting tips on the website. There is no Mac filtering and I also tried setting it up with the 5Ghz frequency turned off. But nothing really seems to work.Only the Bridge is shown in the S1 App, but the App constantly shows “Unable to connect to Sonos”.When trying to set up the Play 1 by pressing “Add product” it recognizes the speaker I want to set up (and ask for the wifi password when not connected by cable), however it always stops during the last step and says the speaker couldn’t be found.So far I couldn't reach the German or Dutch support as the numbers don’t seem to work and the chat is constantly

Hi guys,Help desperately needed - I purchased a SONOS network for use in our new business.Problem is we rent the space and only have access to Guest WiFi - the SONOS speakers cannot see each other on this network.Therefore I bought a Connect to add to the four ONE SLs and Sub (gen2).I thought that I could set up a “local” mesh network using the Connect and play the other speakers through it but how do I do this (and is it possible)?I have been told that i can get a Bluetooth transceiver and use this to make the Connect work butwhat is this and what do I connect it to? is is a temporary or permanent solution? can I set up the system using my home WIFI network and transport everything to my place of work (where it will work without WiFI?) Can I use an old router to set up a WIFI network even though it isnt connected to the internet and set up SONOS through that? Any other ideas about how I can get this to work?Many thanks in advance - If I can’t solve this I will likely return all the sp

Hi,  I have searched the community but not found quite the same issue. But similar problems with alexa and music stopping had me following the advice on resets, the general troubleshooting tips etc. The help from UKmedia.  I've been through all that and cannot fix this. What happens is this.  I have Amazon music which will play fine for a while when controlled by Alexa but will always at some point stop and freeze. The alexa app will show the song as having stopped with a large negative time left and the only way to unfreeze is to jump tracks in the alexa app.  When playing from Sonos app this never happens. So it makes my voice control pointless as I always need to have my phone handy.  Any help on this would be really appreciated as I've tried every kind of reset, etc and can't get rid of it.  Amazon tech line don't have anything other than reset to offer.  Thanks  

I can’t register my Sonos move. Tried all the tips in setup

I have three Sonos speakers all paired. One has stopped playing. Other two are fine. I have unplugged and the plugged back in. This speaker is probably 6 years old or even older, I am not exactly sure when I got them. Any suggestions?

HelloI have a Toshiba 40L3451DN tv and have just purchased a Sonos Beam.This tv has no arc ports and no optical port. It does have a spdif coaxial and ability to change headphone output to lineout. Is any of these options compatible with the beam and if so will I need to purchase any more equipment? James

Buenas noches. Alguien me puede colaborar instalándole alexa a mi sonos 5. Ya intente cambiando la región pero me sigue saliendo que por restricciones no se puede 

My Move is connected to my WiFi router most of the time. However, there are times I need it to connect to a WiFi extender. Is it possible to set it up so that it connects to whichever (router or router extender) that has the best signal?

Hi everyone,My trusty Play:1 seems to have died. When plugged in there is an occasional dim flicker of the white LED but nothing else. Doesn’t show up in app etc. Have tried resetting and an alternative power cable but no joy.Any advice or tips for where to go from here?Thanks!

One of my speakers ended up (Sonos one) in a bathtub for less than a minute.  I hit it with the blow dryer. It seems to be fine, but should I soak it in rice? Any other advice?

Hi All,I’m a heavily invested long term user of Sonos and contemplating the trade up program to bring my system to S2 compatibility.  However I’m pretty concerned by what seems to be widespread issues around the S2 controller stability, with so many users reporting connectivity issues after moving from S1 to S2.I was hoping this might be early teething issues with the S2 app, but after reading recent reviews on the apple App Store (as recent as this week) it seems the same issues are still present and quite widespread.  Specifically the issues I’m referring to are where the S2 controller/app fails to find the Sonos system, speakers drop off, random disconnection issues and delays when pausing/skipping tracks.  I see that Sonos support seem to be in complete denial of these issues blaming the user’s network/environment, but completely ignoring the fact the problems started immediately after switching from S1 to S2.Can fellow community members comment on their experience with S2, specifi

Hello AllI’m new to this forum. I have a lovely Sonos system, which is great. I bought a new Move to add to it, but unfortunately I am having some frustrating reliability issues. I have done the obvious things, like rebooting the router, powering the units down, although with the move I cannot connect it to an ethernet cable to update its software as I would with another Sonos unit, (as the Move has no ethernet port I could see).I have re-done the whole system in the past, and the Move appeared on the restarted system, but pretty soon it dropped off again, and now I cannot get it back - it won’t play on either Sonos or on Airplay. The move works on Bluetooth, but when it is on bluetooth, it cannot “see” the other products in the system, so it can’t join in and play the same music. 

Hello, I have been using Sonos for a while and have no problems with the beam, sub and 2x Play:1, working as a set connected to my TV.  All running via wireless.  I recently purchased the Sonos Move and a new Sonos One (Gen2). The Sonos move is having no problems and is rock solid so far.  This is also connected via wireless. But the new Sonos One randomly disconnects and the status light will blink white for a few minutes before reconnecting. I initially thought I received a defective one and I returned it to Amazon and got a new replacement. But the new replacement is doing the same. With the music playing, it will all of a sudden stop. When music stops, I launch the Sonos app and do not even see the device on my device list. Or sometimes while at night with nothing playing, I will notice the white status light start blinking suddenly. The Play One is placed within line of sight of the wireless access point (7-8 feet away). I am using Linksys Velop MX10 mesh network.  I do not believ

We have several connect products, all of which register on the Sonos app and show that they are playing music. However, one connect doesn’t generate any sound, but all the other products do play music. We’ve unplugged/replugged the silent connect. Checked mute and volume. Still not working. Any ideas on how to fix. 

Please see diagnostic uploads 1206135147 & 881107557.  Changing speaker group can take minutes -- very slow and unresponsive.  No issues with music stream.  This is a relatively new issue (several weeks or months).  I say relatively new because I've had sonos for many years and never had these issues.  There have been no changes to my network and all other devices on my network without issue.  I've rebooted all 14  devices and taken down / restarted my network.  Network test / speed test looks reasonable (10Mbps - 20Mbps for sonos devices).   Side note, I tried to contact tech support from app and rhe only option was chat, forum or phone call -- else I would have emailed tech support.  Would be nice if submitting a diagnostic upload created a ticket and an email. Thanks

Upgrading a device breaks your Sonos! Upgraded a Connect unit in a stable Sonos s1 setup on a path to s2 and purchased a move. The connect drives the Sonos network now all I get is drop outs and connection issues.submitted a Sonos diagnosis and nothing wrong! Last Sonos systems change was a pair of ones 3 year’s ago!  evey 10-30 minutes of play the whole thing freezes and drops! What do I do! 

Hello all  I am new to the Sonos family and so far very happy (when it works) my issue is with this brand new sub gen 3.  firsrly on occasion it will just work but it takes a lot of work to get there and if I do a simple router restart I then have to start the whole process over again.it is important to note that YES the sub is connecting to the WiFi router and according to my router statistics the signal is “Excellent”. Another note to make is that Yes I have tried 2.4 ghz and 5ghz and it makes no difference.  I have screen shots of the sub showing up or even at the end of setup asking me to reboot the sub for the app to see it. it is quite frustrating can any one direct me if they have the same issues. I just bought this and am thinking Sonos have a dud and it needs replacement. 

Hi allI’m praying that you guys can help me out, as I’m at my wits’ end here.Trying to setup a new Arc/One SL/Sub system.Even just adding the Arc doesn’t seem to come without its issues. The S2 app prompts me to Connect to TV - in this case, an LG CX. I’m hooked up to the eArc input. Connection will fail in the app, which informs me that something is interfering with the HDMI connection. I’ve removed all other devices, yet this persists. However, the TV settings still allow me to select Passthrough and eArc, and the bar does appear to work okay. So I’m more just curious if this is expected behaviour, or should the app still be reporting a successful connection?The far bigger issue, is that I simply cannot add my additional speakers to the Arc afterwards.Every speaker is powered, with a flashing green LED, and they’re showing up as ready to be connected in the app. I’ve tried with and without SonosNet. It can see them, it knows they’re there, but it can’t talk to them or form a handshak