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LeDoc
Contributor I
November 30, 2020

Cant register Sonos Move

  • November 30, 2020
  • 3 replies
  • 939 views

I can’t register my Sonos move. Tried all the tips in setup

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3 replies

Mark P
Mark P
Retired Sonos Staff
November 30, 2020

Hi @LeDoc.

Welcome, thank you for reaching out to Sonos Community since you already tried some troubleshooting steps let me help you further.

Try unplugging all Sonos devices from power, then reboot your router. Once the router comes back up, plug your Sonos devices back in.

Check for updates
In the Sonos app > System > Check for Updates.

How many Sonos devices do you have? can you tell us more about your other Sonos products?

Let us know if it works. If you need help with any other information, please be sure to let us know.

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LeDocAuthor
Contributor I
November 30, 2020

Hi Mark

 

Thanks for your assistance. It turns out my router transmits on 2 bands 2.4 and 5. The Move looks for 5 by default. In was necessary to switch this off to get it onto the same network as my phone. 
might be useful for others to know. 

    Mark P
    Mark P
    Retired Sonos Staff
    November 30, 2020

    Hi @LeDoc.

    Welcome, thank you for reaching back to Sonos Community and able to find the fix for the setup.

    Glad it works now.

    Chears.

    If you need help with any other information, please be sure to let us know

    Help others find useful content by clicking the like button and selecting the best answer to your question
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