Contributor I

Connect product not playing music

Forum|Forum|5 years ago
November 29, 2020
1 reply
57 views

We have several connect products, all of which register on the Sonos app and show that they are playing music. However, one connect doesn’t generate any sound, but all the other products do play music. We’ve unplugged/replugged the silent connect. Checked mute and volume. Still not working. Any ideas on how to fix.

Sonos Connect

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Airgetlam

Since you’ve rebooted it by power cycling it, and you have other devices, I’m wondering if you have factory reset only that one CONNECT. You’d then need to re-add it back to your existing system.

Otherwise, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it, or post the diagnostic number here for a Community Moderator to pick up.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, there are more options available beyond just the diagnostic analysis.

Bruce

Sign up

Login to the community