Fix & Optimize

I have 5 Sonos speakers (2 stereo pairs of  Sonos Play 1’s and a single Sonos One) on a Tenda mesh network (because of the stone walls) with a Sonos Boost (set on Channel 1 with no other traffic on Channel1). Our house is a 200 year old stone cottage with thick walls The music sources are a Cocktail Audio streamer (acting like a NAS) and from Plex. The system has become virtually unusable, with constant drop outs and error messages saying the network speed is too slow to buffer, and that the system cannot access the Cocktail Audio or Plex on the network.I am using the S1 controller.The system was working fine, but suddenly it has become awful. Internet in our rural area is so-so (around 10 Mbps with the occasional drop out) but generally usable for most things.Does anyone have any thoughts on what might be happening and if there is anything I can do to help matters. I thought the Boost would fix things, but seemingly not.

I’ve got a new router and lost all my Sonos connections. Message says “Your Beam has been added but may not appear in the System tab. If so, unplug the power cord and plug it back in to finish set up from the System tab.”  I’ve done so, and it doesn’t work. I’ve tried to factory reset several times - doesn’t help.  Tried with a friend’s android device instead of my iPhone- no luck. Tried plugging it into my router directly, and that worked, but when I unplugged it and moved it to its proper location - same problem.   Having the same problem with a Play:1  

I just got the Connect Gen 2 and hooked it up, did a factory reset, and plugged my CD player in.  Not getting any sound of the CD player or my speakers, even though the connect is integrated into my Sonos Arc System with two SL speakers and a subwoofer.Any ideas?

Hi there just set up google assistant on my sonos 5.1 and two other sonos ones. Setup was smooth, but after installation, it gives the following reply whenever I ask Hey google to play music/ spotify etc. My google music services is the same spotify account as my sonos default. same for the sonos device setting. I can skip track, pause, stop music once I've launched spotify from my phone etc. Hope someone can help 🙂

I have 6 playlist on Amazon that I listen to using my Sonos system. I can play 5 of the playlist with no issues but lately 1 of the 6 playlist will not play.  I get the msg, Requested Operation Failed.This has never been an issue till 2 wks agoI have already updated Sonos and reauthorized Amazon Music.Does anyone know what I can try.  Could it be I have too many songs in the playlist.  I have approx 200 songs but it’s never been an issue before.

New Sonos Arc owner here. I’ve no idea what the Xbox Series X(or my TV-Vizio P75-C1) audio settings should be. It’s set up/connected to my TV fine(HDMI-arc), but no idea for optimizations. Any advice welcome...

Just got a new Sony tv and Sonos playbar from Costco.  Every time I try and sync the tv remote it doesn’t line up properly (ie when tv volume is at zero you and still hear sound from play bar). Other times it is very soft from playbar while tv is at high levels - ie over 50 (of 100) on tv.  I was doing this with an Apple TV remote and read in the forums better to factory reset and set up with actual tv remote then use Apple TV after the fact.  None of this seemed to resolve the issue. :/  Appreciate any thoughts you have. 

Can I set the Sub up with the Amp under Media Room and then set the same Sub up with my Arc and Sonos Ones in the same physical room but call the room Home Theatre Room  (Media Room and Home Theatre Room are one in the same physically). The reason I ask is that I want to use the Arc, Sub, and Ones for my movie watching; and then use the Amp and Sub with my wired speakers to just listen to music.  Again the same physical room is being used.  The Sub would only ever be used in either one or the other set up.  I know the Real Play could cause some issues because the Sub would be grouped with two different sets of speakers but with all the other things that Sonos has programed not sure why this would be so hard.  BTW - I could only find old discussion strings on this option.

I have successfully set up routines to turn off lights etc when I leave the house via the Google assistant on my sonos one but I cannot seem to find a way to add turn OFF the music as part of the routine. Currently I activate the routine which turns off the lights and have to give a separate command to turn off the music. Is it possible to integrate both commands as a routine? 

I bought my two Sonos One SL Speakers separately.  One speaker connected to the system beautifully, but the other (the new one) simply will not. My system consists of an Arc, a Subwoofer, a connect generation 2 (to connect my CD player) and the two speakers.   I have tried all the fixes I know so far---the last one was to try to set up the new speaker with the ethernet cable. My system recognizes the new Sonos One SL (sometimes!) but then nothing happens, not even when I do restarts, etc.  Can anyone advise what the next steps would be?   (BTW, when I tried to connect the connect, I had a similar problem, but I was eventually able to connect to the system after about a dozen tries). 

I have two Sonos One (a year old), and an older Connect (I can’t figure out what generation but it’s at least 3 years old, I would guess), and connect via iOS (running 14.3) as well as desktop. I was connecting just fine, then the Ones kept having issues, dropping off the network, no longer able to play. I connected all of my devices to ethernet cable and reconnected them to the network. This worked for a while, then stopped again. The only machine that would work consistently was the Connect. I tried switching wifi, turning off the security for that wifi, which i had read as a possible solution, and again, works a bit then not.I connected the Connect to ethernet, and all of a sudden, my issues seemed to go away. I can’t keep the ethernet connected since it’s in another room, but it got me wondering about the system maybe seeing the Connect as the primary hub for my system, and if it was connected,the others could be too? Since the other devices have a microphone and the Connect does n

I have made updates to my playlists in the Apple Music app on the Mac.The updates do not appear in the Imported Playlists in the Sonos controller app, not after reindexing and not after deleting the music library in the app and adding it again.I’ve verified that the Apple Music app does have the music and library files where I assume they are - on the NAS.Sonos 12.2; MacOS 10.15.7.Setup/actions:Made changes to some playlists All music and index files are on \\(server)\music\Sonos and that is where Apple Music is pointed to The Music Library.musiclibrary file on the NAS in this location is the one that Apple Music updates when I do changes to the playlists (at least, the date/time stamp on it changes) Updated the music index on Sones: Playlist changes not reflected I have an iTunes folder under (user)\Music on the Mac itself Deleted the music library on Sonos Added both the local harddrive (empty) music library and the NAS library After going through the indexing, the playlist did still

The old app prior to the S2 split always worked for years, never had a single issue on any PC, it always just worked. The new apps S1 and S2 on the Windows platform are so temperamental. When I launch the app I get the splash screen and that’s it. I get a corresponding process in Task Manager, but it’ll never run up. There are no messages in Event Viewer, nada. I’ve uninstalled, reinstalled and it still will  not launch. If I uninstall, reboot and then reinstall it’ll work briefly. But the next time I launch it’ll likely not work again.This has been going on since you changed the app style and split them to S1 and S2 (neither now work BTW).I’ve tried upgrading patching on Win10, downgrading, trawling event viewer and scouring the OS for logs that may help. I’m running Win10 Pro 64-bit. Rebuilding is out of the question as it’s my main dev box. I don’t run AV other than Windows Defender, there are no funky internet connections, I run a wired connection to my router, which just connects

I have 15 Sonos products, Amazon Echo dot and Google nest mini. I have a total of 66 smart home devices from radiator valves to light bulbs and power sockets to speakers.I have found Alexa increasingly annoying and becoming more and more picky about how you achieve things. She will respond to “Alexa set the dining room lights to 50%” by saying “please try again using % for brightness and degress for temperature” which just frustrates the hell out of us.We have found google nest mini to be a LOT more accommodating in how you ask it to do things. “Hey google, can you set the lights to be brighter” for example.Now I recently purchased 4x Sonos One and 1x Beam. The plan was to move wholesale to Google Assistant for a more ‘humanised’ interface. I installed the Beam, added a couple of Play:1s as rears (previously operating as a stereo pair in my kitchen) and enabled Google assistant, ran trueplay…. everything was going really well. The beam responded well and everything seemed to work as ho

Hi, I have a Beam set up and working through ARC on LG TV - set up a new Sub (3) today and while it’s connected (solid white light) and linked to the Beam in the same room - no noise is coming out.Have installed and deleted a few times, reset router a few times - not sure what it could be - any help would be appreciated! Diagnostic code 542593696 - thanks!

We all know how all encompassing big tech can be. I was one of the few people that invested in a Nest camera before Nest was acquired by Google. Once Google acquired the company, Nest became a little compromised in terms of what they offer. If Sonos bailed out because of the big tech squeeze, Sonos will never be the same under Google. Whilst the Google Home Hub sells well, it’s nowhere near as quality a product as Sonos products. Any Sonos legacy products are easily superior that any of Google’s newer products (Google does not really have special interest in speakers, they have special interest in a bigger slice of the market -whatever it takes. I recently switched to the Ring Doorbell because they are genuinely about home security rather than also trying to harvest users’ personal info in effort to sell you more products (soon there’ll be a Google refrigerator, Google car, shaver, etcetera, it’s mind numbing). Sonos has a moral duty to not cede their innovation spot to the G. What say

Hi i have these systems: Living Room, Living Room 2 and Bathroom.Suddenly I can't group all three together, but only LR & LR2 and LR & Bathroom. But not LR2 & Bathroom.Everything worked good the other day.

I’ve tried multiple times to connect my Beam with the One’s Pair but no success.Beam is connected with a ethernet cable and to TV with HDMI. One’s are in a Stereo Pair on Sonos Wireless.When i try to set up the surround on Beam I get  the message that no products were found.Diagnostic number: 1473272352

I purchased the Move about a month ago. Have it linked to Alexa and use it mainly to play on Spotify. Voice commands will work for a period of time then will stop responding to Alexa. Only thing that works is removing Alexa via the Sonos app then re-adding. That will work for a period of time then it will stop working again. I’ve tried resetting the Move, enabling/disabling the skill in Alexa, logging out of Alexa and logging back and nothing works. The only thing that gets the voice commands working again is deleting & adding the voice assistant in the Sonos app, which again only works for a period of time before it stops responding to the Alexa voice command.  Any thoughts?Thanks a lotSonos diagnostic code: 169626  

Had a playbar with a surround setting with gen 2 sub and play 3s now at new home with play ones. As soon as i plugged in the playbar, high pitch noise appeared. Read other posts, is it possible to correct this problem? Any help with this would greatly be appreciated . Unplugged the whole system, could not deal with the noise.

I’d been getting a 701 error after setting up a Play:5 1st gen after moving. Couldn’t figure what it was.In the meantime I’d upgraded the WD MyCloud EX2 Ultra to OS5 just before moving when speakers were packed. Appears to be WD setting.See WD forum post here https://community.wd.com/t/adding-music-from-a-networked-share/257933

Is there a current bug or issue in the firmware / OS that does not allow non-wired devices to reconnect after a network outage without a power cycle? This has never been the case and I am seeing it with both older Play:1s and new One SLs as well as a Five. 

Hi!I am trying to link my Sonos system to my google home. But every time when I am using the google home app, push configure a new unit search for sonos and then link the app just say that the account is link and I am back to the beginning with no speakers.Can somebody help me?

I have an Arc connected to 1 Samsung TV in the living room. I have added a 2nd TV to bedroom. So far it is only TV speakers.  I would like to add a sound bar the the bedroom TV and add a speaker to a small 12x12 sitting area.  My goal is for each to be in the play the same music, but the 2 TVs be independent when watching TV.  I also am looking to connect a turntable and CD player fro music. I have a mesh wireless network.

Ok, I am running the current version of Apple’s osTV on an Apple TV4K.  I’ve been apple to connect my Sonos One to earlier versions of osTV with only minor annoyances (need to reconnect all the time).  Apple has recently update the Apple TV 4K and I can no longer connect to Sonos One via Airplay 2.  I have two other Apple TV, one with an earlier release of osTV and I can still connect to my Sonos One.  I can also connect to my Sonos One via my iMac (MacOS Big Sur) and my iPhone/iPad (running the latest releases of iOS.  I’ve reported this to Apple Beta Feedback Assistant but have not received a reply.  I am not sure if this is a Sonos Issue or an Apple issue but wanted to post this to see what feedback I can get from Sonos.