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Contributor I
Dec 19, 2020 11:35 PM UTC

Set up playbar at new home - now get high pitched noise

Had a playbar with a surround setting with gen 2 sub and play 3s now at new home with play ones. As soon as i plugged in the playbar, high pitch noise appeared.

 

Read other posts, is it possible to correct this problem?

 

Any help with this would greatly be appreciated . Unplugged the whole system, could not deal with the noise.

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8 replies

Clarkey1Author
Contributor I
Dec 19, 2020 11:41 PM UTC

Just to add, I've sent a diagnostic report not sure if the playbar issue will show or if it will help.

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Ken_Griffiths
Dec 19, 2020 11:56 PM UTC

Have you perhaps tried removing/reseating the optical cable (at both ends) and ensured the ports and cable look okay, no kinks in the cable etc.

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Clarkey1Author
Contributor I
Dec 20, 2020 12:26 AM UTC

Yes tried that, the cable looks fine no kinks.

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Airgetlam
Dec 20, 2020 12:45 AM UTC

If you’re hoping a forum moderator will look at that diagnostic, it may help if you were to post the number in this thread. 

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Bruce
Ken_Griffiths
Dec 20, 2020 12:56 AM UTC

Yes tried that, the cable looks fine no kinks.

Does the high pitched noise stop if the optical cable is unplugged?

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ratty
Dec 20, 2020 10:42 AM UTC

If the whine is present whenever the Playbar is powered then the switched mode power supply has most probably developed a mechanical fault. It’s likely that the disturbances during the house move caused this. The best course is to contact Sonos Support by phone.

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Clarkey1Author
Contributor I
Dec 20, 2020 12:57 PM UTC

Diagnostic number 1566334039

Had a playbar with a surround setting with gen 2 sub and play 3s now at new home with play ones. As soon as i plugged in the playbar, high pitch noise appeared.

 

Read other posts, is it possible to correct this problem?

 

Any help with this would greatly be appreciated . 

Is there no support at the weekend to help with product issues.

 

Diagnostic number 1566334039

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Ken_Griffiths
Dec 20, 2020 3:49 PM UTC

You can also get in touch with Sonos Customer Care via the link below, if required:

https://support.sonos.com/s/

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