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rogerteo
Contributor II
May 15, 2019

Google assistant: I can't do that here but you can ask me to play it on one of your other devices Sonos

Hi there just set up google assistant on my sonos 5.1 and two other sonos ones.

Setup was smooth, but after installation, it gives the following reply whenever I ask Hey google to play music/ spotify etc.

My google music services is the same spotify account as my sonos default. same for the sonos device setting.

I can skip track, pause, stop music once I've launched spotify from my phone etc.

Hope someone can help 🙂
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    53 replies

    jberglinds
    Lyricist III
    May 15, 2019
    I have the same issue.
    I've tried to remove and relink the assistant but that didn't help.
    a.ganz
    Lyricist I
    May 15, 2019
    me too 😞
    jberglinds
    Lyricist III
    May 15, 2019
    I found a solution. My assistant was set up with multiple languages. I was using Swedish as my primary language and US English as a secondary language. Simply swapping the order of these to have US English as the primary language made the Spotify integration work!
      Bigskull
      Enthusiast I
      May 16, 2019
      Same issue here but the language fix didn't work
      Smilja
      Smilja
      May 16, 2019
      There's an outage ongoing.

      https://status.sonos.com/
      »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
        Bigskull
        Enthusiast I
        May 16, 2019
        I get this message when trying to play a radio station via TuneIn.
          Tomatoway
          Lyricist I
          May 26, 2019
          Has anyone resolved this? I tunein will play fine from assistant on other devices but not from sonos with assistant. Hoping for a fix!
            Ejvind
            Lyricist I
            June 2, 2019
            Same here. Disappointing...
            joseph.brassard
            Trending Lyricist I
            June 22, 2019
            Same here. Spent a full hour getting it connected (of course, with Sonos, wifi setup never works and I had to break out the old ethernet cable) and now, it won't play music.

            What's the point of voice if it won't play music?

            "I can't do that here, but I can play it on one of your other devices". What the hell does that mean?
              Doug Ames
              Headliner I
              June 22, 2019
              Mine did that yesterday within a Google Assistant routine playing a Sonos favorite radio station I use every day. I tried it again a few minutes later and it was fine again. Totally random.

              It seems to be mis-reporting an underlying transient issue.
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