Fix & Optimize

My husband is having issues logging into Sonos with his username  and password. The account was originally set up under my email.

If you mute the sound while the devices are stopped, it's showing a green light..This is occurring since one of the last updates and it's really annoying… please fix!!

I’ve reached a point where I am about to throw my Play One through a wall. I use a mesh system and was having issues with Double Nat which I resolved. Then I enabled the bridge in my modem/router and they clean up a few other issues and now the only speaker that will not connect is my Play One. My other older speaker Play 3 connects without an issue. When I attempt to connect the Play One I will make to the chime step but the speaker will not chime. It will then tell me to hold the button where the light is flashing and still nothing. I spent an hour online with a service tech to no avail. He escalated my issue and gave me a ticket number and a number to call which I have not done yet. I am getting to the point where I am not sure Sonos Speakers for all their value are worth the frustration because they are so temperamental. I have done everything, turn on and turn off, unplug and plug back in, turn router off, turn router back on, plug into ethernet...on and on and on….. 

The SiriusXM service has disappeared from my account since the upgrade. How can I get it back? 

Anyone having issues with the Music Library function on the new App. I now cannot shuffle all songs from this function. It shows no queue and will only allow me to play one song at a time. I am using App on an Iphone.

I have a Sonos Beam 2 that cannot be added to the system after changing to a new router (Netgear RAX36S), no success after multiple reset and re-setup.I have two separate SSIDs for 2.4gHz and 5gHz that work fine for other products. I am using a iphone ios 17.4.1 and Sonos app 80.01.11, no mesh and Beam is only few meters from router. Here are what i have done:2.4ghz channel changed to channel 6 disabled “Enable AX”, enabled 20/40 coexistence Chose WAP2-personal tried to use two passwords for 2.4ghz and 5ghz (not working and i had no problem from old router) no guest network factory reset Beam deleted Sonos apps and setup again reset app and setup again tried setup using ethernet cable but the chime thing not working so that i gave up and go back to Wifi setupHere are the symptoms:Sonos app could detect Beam, successfully connected Sonos app could see and join Wifi Adding Beam 2 to system took long time Every time it showed the Beam has been added but not in system tab, try to unplug to

I have 2x AMPs. Both disconnect from my network if I attached ethernet. I am also unable to switch wifi off. It fails if the ethernet is not attached but the device detaches if I connect ethernet. I have watched pings fail when the ethernet attached then restart when it is disconnected. The wired network is work for 20+ other devices so does not appear to be an issue. Both Amps work fine on wifi. Any suggestions as I would like to switch to a wired network.

Hi, I have the samsung serif 2019 and an 4k apple tv with sonos arc, the sound bar is connected to the tv by HDMI arc port, the apple tv is connected to HDMI 2 port, the problem is my apple tv 4k is not playing dolby atmos content just playing 5.1 surround, I checked the apple tv setting it just shows me 5.1 surround sound not dolby atmos 

My Sonos Beam systems (I have two) will not show up on the Sonos app so I can manage them.  I did factory resets and went step by step to connect to my new router, but they still don’t show up after connecting to my WiFi.  It states to just unplug them then plug back in and follow steps in system settings.  Nothing happens.  The App found them and connected to them and then to WiFi, but they still don’t show up!  Very frustrating.  

How do I listen to music stored on my iPhone 

Hello Team Sonos,unfortunately my Sonos system is not connecting with my Samsung TV.The following steps are checked:TV latest firmware update ✔️TV settings - External Speaker SPDIF on ✔️Mini Toslink audio cable connection ✔️Connection shown on Sonos App ✔️Sonos volume ✖️     

The Boost is missing in new updated sonos app May 7th 2024. I cannot find it anywhere in the app. Anyone else having the same issue?

After update to new version Playbase can't connect to WiFi; only works with ethernet cable. Everything I tried failed. Do you you have any suggestions?

Since the new update my Sonos One SL was not accessible anymore through the app. It prompted me then to install the new app and since then everything is completely blocked. Factory reset the speaker Freshly install the app Launch app Add new system Go through the steps (audio pin, setting wifi pw) Once finished it tells me that the speaker might not show up and I should reboot it Rebooting the speaker Doesn't show up in the app App shows garbage anyway, most of the fields are continuously loading 

Hi, Two questions. I have a pair of Sonos Move 1 speakers. How do I set both them to play stereo on my iPad or my mac-mini? If I can how, do I achieve this. I have spent hours trying to set them up for stereo, with no successes. And my second question is. Can I have more than one appliance on one speaker. What I want to do is have my iPad and Mac-mini play on Bluetooth on one speaker. I have also  spent hours trying to set the iPad and Mac-mini on one of the speakers, with no successes. I have my iPhone on the other speaker.

I have a pair of Sonos Move speakers.  I swapped batteries between the good one and the dead one.  The good Move works fine with the battery from the dead Move.  The dead Move is still dead. What should I do with my dead Move speaker?  ~Jay 

Still stunned how incredibly bad the new app is - and how you could dare to even release such a pile of * - having to learn that saving Radio Paradise service tunes as Sonos Favorites is impossible, it just don’t work. 🤬*Moderator Note: Modified in accordance with the Community Code of Conduct.*

Hi everybody,I need you're help.I explain. I want to make 2 era 100 for home cinéma and stéréo ?How I can do it ?

Hello, Since the latest app update I can't seem to be able to add Streaming Services, each time I want to link it my streaming service account it gives me an error.I've tried it for Plex and for Apple Music, I'm very frustrated by this situation.Can you help me? 

I installed an Outdoor Sylvox TV connected to my Sonos SR 2-125 AMP with an Opical cable.  I can hear the sound from my TV through my 8 speaker set-up, sounds great…….but I can’t control the volume through my sonos app.  Need support to understand why. Thanks in advance for any help!

Where can I find system preferences advanced preferences in my Sonos app so that I can reconnect to my Wi-Fi 

Is there an update for the atrocious May 24 issue?

My volume is too low mag06sysv3

HelloI have a SONY XBR-65X900F ARC no eARC tv, APPLE TV (the latest generation.),SONOS ARC, ARCANA HDFURY and get no DOLBY ATMOS, it's there anybody here with the same set up and issue?thanks in advance

I can’t listen my music library. what is going on?