![](https://uploads-eu-west-1.insided.com/sonos-en/attachment/375f73bf-84f0-45fc-9d9f-2147354b405b.png)
I have a Sonos Beam 2 that cannot be added to the system after changing to a new router (Netgear RAX36S), no success after multiple reset and re-setup.
I have two separate SSIDs for 2.4gHz and 5gHz that work fine for other products. I am using a iphone ios 17.4.1 and Sonos app 80.01.11, no mesh and Beam is only few meters from router.
Here are what i have done:
- 2.4ghz channel changed to channel 6
- disabled “Enable AX”, enabled 20/40 coexistence
- Chose WAP2-personal
- tried to use two passwords for 2.4ghz and 5ghz (not working and i had no problem from old router)
- no guest network
- factory reset Beam
- deleted Sonos apps and setup again
- reset app and setup again
- tried setup using ethernet cable but the chime thing not working so that i gave up and go back to Wifi setup
Here are the symptoms:
- Sonos app could detect Beam, successfully connected
- Sonos app could see and join Wifi
- Adding Beam 2 to system took long time
- Every time it showed the Beam has been added but not in system tab, try to unplug to finish setup (tried but not working)
- Of course, the app shows not connected after each setup and product cannot be added for a second time as Beam can no longer be found
- Beam 2 can be airplay but is an unnamed room