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Question

Playbase Connection

  • July 4, 2024
  • 4 replies
  • 81 views

After update to new version 
Playbase can't connect to WiFi; only works with ethernet cable. 
Everything I tried failed.

 

Do you you have any suggestions?

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4 replies

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  • Senior Virtuoso
  • July 4, 2024

It would be a big coincidence but the wifi card might have failed. Generate a diagnostics report and contact Sonos support. 


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  • Prodigy I
  • July 4, 2024

After update to new version 
Playbase can't connect to WiFi; only works with ethernet cable. 
Everything I tried failed.

 

Do you you have any suggestions?

Keep it connected with a cable if possible. I have always had my soundbar hardwired to my network. Never had connection issues.


  • July 4, 2024

Hi.  Which WiFi bands is your router running?  2.4GHz and 5GHz?

WiFi is enabled on the Playbase?


  • Author
  • Contributor I
  • July 4, 2024

Router(Fritz.Box) supports both and for sure in Sonos App WLAN is activated for Playbase.