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4 replies

nik9669a
Senior Virtuoso
July 4, 2024

It would be a big coincidence but the wifi card might have failed. Generate a diagnostics report and contact Sonos support. 

    Pools-3015
    Pools-3015
    Prodigy I
    July 4, 2024

    After update to new version 
    Playbase can't connect to WiFi; only works with ethernet cable. 
    Everything I tried failed.

     

    Do you you have any suggestions?

    Keep it connected with a cable if possible. I have always had my soundbar hardwired to my network. Never had connection issues.

    John B
    July 4, 2024

    Hi.  Which WiFi bands is your router running?  2.4GHz and 5GHz?

    WiFi is enabled on the Playbase?

      DebaumarAuthor
      Contributor I
      July 4, 2024

      Router(Fritz.Box) supports both and for sure in Sonos App WLAN is activated for Playbase.

       

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