Sonos App Not showing my devices

Forum|Forum|2 years ago
June 10, 2024
9 replies
1482 views

My Sonos Beam systems (I have two) will not show up on the Sonos app so I can manage them. I did factory resets and went step by step to connect to my new router, but they still don’t show up after connecting to my WiFi. It states to just unplug them then plug back in and follow steps in system settings. Nothing happens. The App found them and connected to them and then to WiFi, but they still don’t show up! Very frustrating.

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S

Sitotis

Contributor I

Same thing is happening to me. I have 10 devices. Very frustrating.

Pools-3015

Prodigy I

If you have not tried yet, connect one of the Beams to your router with an ethernet cable. Many have regain access to their devices by doing this.

T

Tomrei86

Lyricist I

I have the same problem since a couple of weeks. Tried multiple factory resets ans Connecting via cable. I can see on my router that the Sonos is connected. But it won’t show up in the app. When I reset the app and say: “available device”, the app even finds it. But after that it won’t show up in the app.

IP is fixed on the router for the Sonos.

I even reset the router to factory settings and reconfigured everything.

Tried to turn private mode on and off on my iPhone. Didn’t do anything.

S1 App says device incompatible. (But doesn’t let me remove the device)

sonos beam gen 1. (Only device)

iOS S2 App

Pools-3015

Prodigy I

Have you done an IP reservation for devices you want to assign a static IP to? For DHCP, I started my IP address at x.x.x.75 and set address for my speakers below the .75 address pool.

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Tomrei86

Lyricist I

As I wrote, yes I did. But still not working.

Bumper

I have the same problem since a couple of weeks. Tried multiple factory resets ans Connecting via cable. I can see on my router that the Sonos is connected. But it won’t show up in the app. When I reset the app and say: “available device”, the app even finds it. But after that it won’t show up in the app.

IP is fixed on the router for the Sonos.

I even reset the router to factory settings and reconfigured everything.

Tried to turn private mode on and off on my iPhone. Didn’t do anything.

S1 App says device incompatible. (But doesn’t let me remove the device)

sonos beam gen 1. (Only device)

iOS S2 App

Can you try the desktop app to see if it shows up there?

Sounds similar to the issue described here

T

Tomrei86

Lyricist I

I just installed the desktop app. It can find the Beam, but I can’t do anything, cause it’s apparently not configured.

But I went through the whole installation- and configuration-process after the factory-reset with the mobile-app. After that, the message with disconnecting the sonos-device from power and connecting it again to show up in the app popped up. But it won’t appear in the app.

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Tomrei86

Lyricist I

This is the excert from my Fritz!Box: