Skip to main content
Contributor II
May 7, 2024
Question

Boost missing in new updated sonos app May 7th 2024

  • May 7, 2024
  • 94 replies
  • 11396 views

The Boost is missing in new updated sonos app May 7th 2024. I cannot find it anywhere in the app. Anyone else having the same issue?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

94 replies

Lyricist I
May 8, 2024

Experiencing the same issue here. Only just purchased the Boost a week ago so hoping it has not become obsolete just yet! All was working fine until the app update last night. Now I cannot reinstate the Boost any which way I try. Any suggestions would be welcome.

Trending Lyricist I
May 8, 2024

Same here. Now sure how to bring it back. The light is solid white. 

Lyricist I
May 8, 2024

I got the era 100 and I called in for help talked to someone for almost 3 hours they made it worse now my speaker isn’t connecting to the app and the app isn’t working at all, this is ridiculous I’ve had it for 72 hours how did I call in for help and they made it worse at least it would play music earlier now  it won’t even turn on. I’m told I have to wait for another update when will that be ? A week for weeks I was planning on having guest over today this is very disappointing and has ruined my plans for today the app was fine before this update and more used friendly in my opinion. Why rush and the update they didn’t even finish figuring out how reinter gate the alarm on the app before they updated it so I had an alarm go off I couldn’t even turn off because the alarm function wasn’t put back on the new update 

Lyricist I
May 8, 2024

Same here cannot see or change the wireless channels on the boost.

Lyricist II
May 8, 2024

Have boost, sub, 2 playbars, 2 play1, 1 play3 - new app on ipad cannot recognise anything. Older apps on iphone and PC still working as expected. Is this because of the boost??

Contributor I
May 9, 2024

Seeing the same here.

All worked fine yesterday and now I can't access any of the devices via the app.

Contributor II
May 9, 2024

I am having exactly the same experience.  My Boost no longer shows after the latest Sonos App update  (on my iPhone) in either ‘Your System’ list or ‘About My System’ list.  I still have the previous version of the App on my iPad and the Boost shows fine in both lists.  

Lyricist II
May 9, 2024

Having the same issue. I did a factory reset on one Boost (i have 3) and tried to add it to the Sonos but no luck — it finds the Boost but cannot register it.

 

 

Trending Lyricist I
May 9, 2024

The new app is such a crap.. Lost my Spotify access and Playlist.. Have been reading the music library is facing issues too. Why so rush to launch it @Sonos if you this seems to be still in Beta?

Contributor I
May 9, 2024

Same issue. For fixing, disconnect Boost