Boost missing in new updated sonos app May 7th 2024

I have a boost and although it does not show under my system on the new app, it is still working and has some speakers connected to it.

Odd that it does not show up though but it shows on my router with the speakers connected to it via ethernet.

After a particularly stressful day yesterday where nothing on my system was being recognised I spoke to Sonos support this morning and now have my system back (although every time I access it I’m expecting the worst!). Selecting the Settings icon, then Manage and then About my System, The Boost is shown as being “unavailable” although I believe it is working (all of this is in the updated app BTW). If the Boost can be working but just not showing in the new app, maybe Sonos could make a statement to that effect and clear this up?

Lucky. When I connect Boost my system doesn’t work and the devices disappear from the app. If I disconnect it, the devices reappear and work.

On my iPad under my system, it shows my Boost connected speakers as being on SONOSNET (says ‘WM: SONOSNET’) and my portable and newer ones as ‘WM: STATION’ which I presume means wifi lol. So it is there and working, but does not show like it used to on the old app. 

For those on android, I was able to get to old version by  going to apkmirror.com on my phone browser, and downloaded Sonos 16.1 (arm64 v8a). Then opened the download folder and ran the install. (You may have to select the permissions on your phone to allow you to do that). Following install I turned off wi-fi and mobile data, then went to play store and selected do not automatically update apps. Then turned wi-fi and mobile data back on, then ran the app and signed in.

Exactly the same here. !

Exactly the same problem here …. entire system running perfectly for months. Updated app …. now boost is missing !

I'm hoping the next update will bring it back on …? am I deluding myself ?

Check on your actual router information online, to see if it is there as normal? Mine is so I suspect that it’s just the new app now showing it correctly. I think mostly, our Boosts should still be working as normal .Mine is I think. 

That’s very helpful…. tbh, I was wondering IF it was operating as normal but simply not “showing” on the app !

Thanks for the advice  …. I’ll attempt to go as you’ve suggested … I’m more than a BIG bit “technically challenged” tbh …. but I’ll TRY !

Would you be able to advise on the route I should take to achieve your suggestion ?!?

Thanks !

Do you know how to check online to see your router settings? To check what household items are connected via Ethernet and which are connected via WiFI?

That is what I did and I am with BT here in the UK so they have a useful online HUB where you can see all your items connected to the router. The Boost would show as connected via Ethernet with the speakers using it, also showing as connected via Ethernet, assuming it’s still working properly. Mine is like this before and after the new app, so I’m confident it is working as it should even though the app does not show this.