Fix & Optimize

My wife is running the most recent version of the Sonos app (80.09.08) on an iPhone 13 mini running iOS 17.6.1. My wife’s app will show our music services, songs, etc., but it cannot play any of them.I am running the same version of the app on the same version of iPhone, and I can play music, etc. When I do so, the playing music does not show up on my wife’s app, and my wife’s app cannot be used to control the music.All of our speakers shows up on my wife’s app, but the slider for the volume for one speaker does not show up like the others.I’ve deleted and reinstalled the app on my wife’s phone.What can I do?  

Is there any chance Sonos can add to the many app repairs a fix for the “Recently Played” banner play list.The app logs me out and I have to log back in with my username and password every morning. Can you please fix this issue.  Thanks.

I have spent hundreds of pounds on the system from Sonos. I have two Era 100 speakers which constantly disappear from my network and app, and do not connect to the Sonos Beam 2nd gen. I have tried everything at least three times, and the Beam still does not see the Era 100s (stereo) on the app and in my system. I don’t really understand how the Sonos people can sell faulty products with a non-working app and pretend that they are high-end products. This is rubbish! I think I am going to ask for a full refund! They have also changed the streaming quality  in my opinion on the older speakers to make you upgrade, as they do not sound as good as they used to! do you guys expirience the same????Class action, anyone?

Hi,I’d like to buy a turntable that would work with my playbar, play1 and minisub. Can anyone help please?

Somehow it’s not using my playlist its connection to someone else in my house. Everyone turned off blue tooth still same 

I have a large library of music stored on a NAS connected to my home network and accessed via my Windows 11 laptop. My question is, can I access the library stored on my NAS in the Sonos app? 

Hi, my current setup for Home System 1 arc 1sub and 2 Era300. I want to add turntable to my current system what is the best option? Add a port, Amp or use my current system.My Era had been disabled for line in. What the best recommendation for pro-ject turntable.

I moved and have a new Network, I have two Play 3’s.  I managed to do a factory reset on one of them and get it connected to my new network.  The second one, I have tried to do a factory reset on to get it connected, but it stays at the Orange/While flashing no matter how long I have waited… I see it in my network when I go to add it goes all the way to the audio test, but then because its not flashing green, it won’t connect to it.  I’m on Starlink wifi, so I don’t have a network cable that I can plug into… How do I do a reset or force the Play3 flash the green so that I can link it? 

The app crashes while still on the splash screen every time. iOS 18.0.1, iphone 14 Pro Max. This has been happening through the last four app updates; it's totally useless.Should I delete the app and reinstall? I haven't found any posts on this exact situation; every other poster seems to have some functionality. I have none.Thanks

I have a Sonos Amp and the Sonos App. When I try to use the IOS Home app to connect to the amp or direct AirPlay from the iPhone, it asks for the AirPlay password (see screenshot). I’m not sure where to set this and whether it’s functionally correct.  

Does anyone know how to access ABC Lounge Radio (from Paris) on Sonos in the UK? I used to be able to access it via MyTunerRadio but that stopped when the new Sonos app was introduced. Thanks

Es wird keine Musik abgespielt. Beim Startversuch erscheint eine Fehlermeldung "Es ist ein Fehler aufgetreten". WLAN ist da, alle Lautsprecher werden in der App angezeigt, aber alle Arten von Musik werden nicht gestartet. Sonos - App läuft auf Samsung Handy. Neustarten etc brachte nichts.  Moderator Edit - Translation by Google:No music is played. When attempting to start, an error message "An error has occurred" appears. WiFi is there, all speakers show up in the app, but all types of music don't start. Sonos app runs on Samsung cell phone. Restarting etc didn't help.

Hallo, I have a problem, my speaker Sonos playbase makes a short repetitive beeping sound. I can't find on the internet what this means.The speaker is also not found by the app. Holding the connection button did not give any results.Hope somebody familiar with this problem and can help  

I can't play lists with more than 100 songs, after 100 I get an error when trying to play a song.

The speaker cuts out every so often for 5seconds or so. 

I have a a sonos system for more than ten years but I recently had an odd experience. Twice on coming home from holiday the system had been switched on in my absence. On the first occasion I thought that I had just been careless and not turned it off properly.  On the second ocasion I made sure it was off but when I came back it was on, tuned to a radio station that I never knew existed.  What is going on?

My iMac was upgraded to Sequoia 15.0.1 recently. Since then, I cannot find a Sonos app that is compatible. I used to be able to use a Sonos controller on my iMac which was very handy. What should I do?

I’ve got an IKEA Symfonisk table lamp. I noticed that at some point it has started to request an IPv6 address via DHCPv6, but it’s doing so with an invalid non-unique DUID (DHCP Unique Identifier).The DUID it’s using is (in hex): 00030001000000000000Decoded, that is a DUID “type 3” (DUID based on link-layer address), with the address type set to Ethernet… but where it should contain the Ethernet MAC address, instead the DUID is set to all zeros.I expect that this non-unique ID might cause problems if someone has multiple Sonos devices in a network with DHCPv6 enabled, although the exact result depends on what DHCP server is in use.For reference, my speaker is currently running the Sonos OS S2, Version 80.1-56190. It is connected via Ethernet cable (WiFi is disabled).

BonjourEncore un souci : il ne faut pas que la Sonos change de source quand ça lui plaise. Lorsqu’on écoute la radio, et qu’on tombe sur un site avec une vidéo qui a du son, la radio est coupée… il faut retourner dans l’app pour remettre sa radio..vraiment pénible et mal conçu ! Moderator Edit: Google Translate-  Good morningAnother problem: the Sonos must not change sources whenever it likes. When you listen to the radio, and you come across a site with a video that has sound, the radio is cut off... you have to go back into the app to turn your radio back on...really painful and poorly designed!

Hi everyone,I’m facing an issue with my Sonos system and would appreciate any advice. Here are the details:Devices: Sonos Play:1 and Play:5 (both wired) Operating Systems: iOS and macOS (latest version 18.01) Sonos App Versions: Updated to the latest versionIssue:I can’t seem to find either of my devices in the app. Here’s what I’ve tried so far:Factory Reset: I factory reset both devices, but that didn’t help. Installed S1 App: Since my devices are older, I installed the Sonos S1 app. It indicated that they have S2 software, making them incompatible with the S1 app. This also proves the devices are discoverable! Network Check: I’ve checked my LAN, and everything seems to be functioning well and discoverable, and there have been no router/lan/wan changes.  Reinstalled S2 App: I deleted and reinstalled the latest version of the S2 app on my phone and checked the network is discoverable by the app.Despite all these efforts, I’m still unable to locate the devices.Has anyone else experienc

Is there any chance that this will become possible in the near future?

Hello & apologies if this issue has been covered previously - I searched as best I could & was not able to find anything similar or helpful ...My music collection is stored (mostly in flac format) on a Synology NAS - My current problem relates to folders & sub folders - I will use a recent upload to try & explain …I bought a CD Boxset which has 4x CDs - I created a folder with 4x sub-folders (CD1 CD2 CD3 CD4) in flac format to transfer to my NAS - Each sub-folder had the tracks listed in numerical order 01 Track Name 02 Track Name etc - I copied the folder to my NAS using my Windows laptop & then using the Sonos Windows App ran “Update Music Library Now” - The folder I had copied then displayed with the others from the Artist in question - However, instead of 4x sub-folders below the main folder all the tracks (& no sub-folders) appeared in the main folder? - They were listed numerically as 01 Track Name (from CD1) 01 Track Name (from CD2) 01 Track Name (from CD

Why isn’t Sonos picking up my paid streaming services?

I have four speakers on a system - lately the one I use the most has regularly been missing from the system - showing in the app but not connecting, then connecting, then hilariously playing the radio when showing as not connected.Eventually driven mad by it today I factory reset it after 6 attempted reboots and trying to add it back to the system. All went well until I got the message “Your One SL has been added but may not appear in the your system. If so unplug the power cord and plug it back in to finish set up from System Settings.”I did this, and surprise surprise, it didn’t work. I am so infuriated by this. Can anyone suggest a solution? Thanks. I cannot believe how badly Sonos have managed to mangle their product and reputation. It is just awful and I really regret the money spent on it.

Just after I updated my iphone 15 pro max to iOS 18.0.1 the Sonos app chrases when opening it. Is this happening to everyone or just me? Solution?