Contributor I

Answered

alexa issues on sonos

Forum|Forum|2 years ago
September 29, 2024
5 replies
766 views

I have jumped through all the steps and cant get Alexa app on Sonos Move to simply play music. It tells me I need to enable that skill on my device in the Alexa app which i have already done 10 times……..please help before I Launch my speaker out the window

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Best answer by UKMedia

When you say that you have enabled the Sonos skill 10 times, does that mean that you have also removed and readded the skill?

If yes, please follow the steps below:

Disable the Sonos skill in the Alexa App
Uninstall the Amazon Shopping app
Add Amazon Alexa to Sonos
Reinstall Amazon Shopping app

Please retest.

When you say that you have enabled the Sonos skill 10 times, does that mean that you have also removed and readded the skill?

If yes, please follow the steps below:

Disable the Sonos skill in the Alexa App
Uninstall the Amazon Shopping app
Add Amazon Alexa to Sonos
Reinstall Amazon Shopping app

Please retest.

Remember: Sometimes Red Wine helps :)

CronanAuthor

Contributor I

THANK YOU SO MUCH!!!!!!!!…………worked like a charm

Contributor I

Worked for me as well after a few weeks of hair pulling. Driver conflict?

Lyricist I

When you say that you have enabled the Sonos skill 10 times, does that mean that you have also removed and readded the skill?

If yes, please follow the steps below:

Disable the Sonos skill in the Alexa App
Uninstall the Amazon Shopping app
Add Amazon Alexa to Sonos
Reinstall Amazon Shopping app

Please retest.

It works. Finally

Lyricist I

Thanks, worked for me. I replaced my Playbar with an Arc, was having issues getting Alexa to link up.