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Cronan
Contributor I
Sep 29, 2024 11:46 AM UTC
Answered

alexa issues on sonos

I have jumped through all the steps and cant get Alexa app on Sonos Move to simply play music. It tells me I need to enable that skill on my device in the Alexa app which i have already done 10 times……..please help before I Launch my speaker out the window

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    UKMedia
    UKMediaAnswer
    Sep 30, 2024 9:13 AM UTC

    When you say that you have enabled the Sonos skill 10 times, does that mean that you have also removed and readded the skill?

    If yes, please follow the steps below:

    1. Disable the Sonos skill in the Alexa App
    2. Uninstall the Amazon Shopping app
    3. Add Amazon Alexa to Sonos
    4. Reinstall Amazon Shopping app

    Please retest.

    Remember: Sometimes Red Wine helps :)
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    5 replies

    UKMedia
    UKMediaAnswer
    Sep 30, 2024 9:13 AM UTC

    When you say that you have enabled the Sonos skill 10 times, does that mean that you have also removed and readded the skill?

    If yes, please follow the steps below:

    1. Disable the Sonos skill in the Alexa App
    2. Uninstall the Amazon Shopping app
    3. Add Amazon Alexa to Sonos
    4. Reinstall Amazon Shopping app

    Please retest.

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    Remember: Sometimes Red Wine helps :)
      CronanAuthor
      Contributor I
      Sep 30, 2024 10:49 AM UTC

      THANK YOU SO MUCH!!!!!!!!…………worked like a charm

       

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        tshort63
        Contributor I
        Oct 6, 2024 4:18 PM UTC

        Worked for me as well after a few weeks of hair pulling. Driver conflict?

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        Bart_D
        Lyricist I
        Oct 7, 2024 7:36 PM UTC

        When you say that you have enabled the Sonos skill 10 times, does that mean that you have also removed and readded the skill?

        If yes, please follow the steps below:

        1. Disable the Sonos skill in the Alexa App
        2. Uninstall the Amazon Shopping app
        3. Add Amazon Alexa to Sonos
        4. Reinstall Amazon Shopping app

        Please retest.

        It works. Finally 

        Translate
          Packerfan
          Lyricist I
          Oct 11, 2024 1:11 AM UTC

          Thanks,  worked for me. I replaced my Playbar with an Arc, was having issues getting Alexa to link up.

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