Fix & Optimize

This. Application is slow it’s terrible for Alexa commands and refuses to answer and listen just like my older children sometimes it works after you yelled at three times it’s horrible I hope you’re doing something to fix it 

Almost daily I have to reboot my router so it recognises Sonos particularly on my phone. It sometimes happens on my PC but not as regularly.It often stalls but corrects itself when I close and restart the internet connection.Recently had a new router and improved internet connection.Carried out the usual ethernet checks.Had this problem on and off for a couple of years. Deleted and reinstalled the app numerous times.Anyone any idea why this may be? 

I have a bunch of Sonos speakers (obviously) and just bought an Echo Show.While I can control the Sonos system in all rooms, there seems to be no way to show what’s playing on the Echo Show.What I’d expect is, that:if the Echo Show is in the same room as my speakers - it shows what’s playing on these there is a setting, where I can show what’s playing on <any> room on the Echo Show (like it does on the iOS or Android app).But I can’t seem to find any setting for this… Can this be true? (I somewhat feel like back in the 90s)Any hint?

Hi all - I have recently added Sonos Connect to my sonos setup so I could play my old vinyl collection (it’s about 2 months old purchased direct from Sonos) . It worked well at first but then started skipping a bit, now it has got consistently worse and now barely works at all.The white light on the Connect regularly starts flashing at random cutting off any audio feed. I think this means it is resetting. I have tried the following to no result:Factory reset of Sono Connect Hardwired to modem/router Switched on audio compressionAny suggestions welcome as I’m really confused.

I purchased a new Sonos One 2nd gen last month, and I immediately noticed that the microphone was nowhere as sensitive as the gen 1 version. For Alexa to respond, I have to be quite near the Sonos One, and I've had to raise the volume of my voice to be heard. I relocated from Europe earlier this year and was waiting for all my Sonos gear to arrive with my furnitures. Those have now arrived and I set it all up over the past few days. So I have Sonos One devices in all bedrooms, all but one are 1st gen, the 2nd gen being in my bedroom. When I say "Alexa, turn on the light", it's typically Alexa in another room that will respond. "Alexa set a timer for 5 minutes" and you can hear it being setup in another bedroom. Now I don't know if it's an issue with this particular gen2 that is faulty, or that somehow the gen2 has a less sensitive microphone. But it's pretty much unusable as an Alexa device. If I say "Alexa!" with a rather low voice, I can hear the "ding" noise on all the o

Recently, my Sonos app and Stitcher app aren’t speaking to each other.  So if I add or remove a show to follow, that doesn’t get updated in Sonos.  This is my main use of the Sonos product so I’d love to find a solution.  Thanks! 

For the last couple of days my saved spotify radio stations don't play! I get the message "unable to track radio station".... what's the problem??? Very annoying!

I have a Sonos Beam connected by HDMI to a Sony TV (XBR65X900F). I have had this set up for about a year and have had no issues. Then a couple weeks ago for some reason when I would try to reduce the sound with the TV remote it would only increase the volume. I corrected that but last week all the sudden certain shows stopped having sound. This happens on Disney+ plus amazon prime. I read one question that said if you adjust the DD+ to DD, but that did not seem to work. Thanks

we have an iphone, and android work with no problem.  sonos s1,  another iphone got kicked off and cannot sign on, says “cannot find network” 

Does anyone know if sonos plan to update the move so it can connect to the boost.Seems absurd the the most portable device can not connect to the unique sonos wifi network while all other devices can.I specifically purchased the boost to fix the audio interuptions i was having with the move.Silly me, customer support have informed me that the move is an independent device.Strange that its not clearly marked on the box and that sonos advertise seamless connectivity and integration  

As many of you may have realised, sound bars like the sonos beam aren’t really tailored for use on PCs - they’re made to be used on TVs or Media players that have HDMI ARC connectors. They definitely work on PCs, but to use them to their full potential, you need to make some extra configurations and invest a little bit more money and time. It’s been 2 months since I bought my Sonos Beam and I’ve spend many hours diving into the audiophile and surround sound rabbit hole, learning about the technicalities of sound and scouring audiophile forums to figure out how to make the speakers work at their optimal on a PC. I’m ganna share what I’ve found out so others don’t end up wasting a huge amount of time trying to configure the speakers. First of all, your PC will likely have HDMI ports for outputting videos and audio, but those ports are unlikely to be HDMI ARC ports - which you need to plug the Beam into for it to receive audio (you can get some hardware that adds ARC ports I think, but th

I was having problems “Saying Queue to Playlist, because I had too many playlists.   So naturally I tried to DELETE the older ones.  And there was the problem:  I would delete them (Delete Playlist > Delete) and nothing would happen. The solution:  Make sure nothing is playing on SONOS while you’re doing this.  Apparently using SONOS while trying to delete prevents it from deleting. And when you DELETE a playlist, it takes a few seconds for it to disappear. My system, Mac OS Catalina

Ive recently bought a sonos boost as i would like to add more products but not until i get it working. The app sees the boost instantly but then will not connect this is a pain ive spoken to sonos i haveeven spoken to my hub provider none of them can help me, anyone have any ideas or a solution. 

Is anyone else having terrible problems playing anything on their Sonos system?  It seems to be worse on the weekends so I think it’s their servers capacity or something. Here are a few (but not all) of the problems I’m having.  speakers dropping off the system randomlysonos app will open but freezes with the screen all grayed out and no information populatedspeakers going silent mid song after minutes or hours playing just finesometimes the entire system (all 5 speakers) will stop but on the app for all these cases it will show the speakers still online and playing music as though nothing is wrong!pause button in the app and on the speakers doesn’t work consistently (yes all three different models)I have a stereo pair that never seems to be able to play both at the same time and it’s inconsistent as to which one the culprit is that particular moment!I have random volume increases or decreases The music will skip forward or jump back randomlyThis happens across all apps over airplay or

We were wakened at 3:00am with the playbar playing frankie valli oh what a night. It's a track that hasn't been played in a long while in our house. Diagnostic 598446109 Device was definitely not playing when we went to bed and nothing in the Alexa logs to suggest it was 

Hi, Greetings,i m using Beam it’s a great product, but not able to access Alexa or any other voice asstt. ,Do anyone have the same problem with solution or alternative…!!pls provide info with details. thanks 

Sir,Sometimes my SONOS system seems to lose connection to Tunein randomly. Is there anything to learn from the diagnostic information?I uploaded the diagnostic information within minutes after the loss of connection. The conformation number is: 1417785516.My provider downloadspeed is 50Mb/s. No abnormalities in my network. As far as I can see.Regards, Rob

Here’s the dilemma: I play music from my Mac; from YouTube, or the music app with my own music files loaded, or streaming from various sites, all using Airplay 2. I have 2 SL 1’s paired in ‘Living Room’. Also have a 5 in the kitchen I only use on occasion so I leave it out of the loop. I’ve no other Sonos equipment. Everything sounds very nice…..until I resume the music after I pause it to do whatever from around 2 min or longer. It then takes at least 15 sec or never for the 1’s to start playing again. The volume icon in the menu bar stays set to ‘living room’ unless I switch it to internal speakers. If I then switch it back to ‘living room’, no sound. I have to keep switching it back and forth, and then the 1’s finally decide to resume playing. Any ideas about why this long silence when using airplay from my Mac and how to prevent the problem? I’ve tried the line in option, same problem. Thanks.   

Dear All, i got a problem with my Sonos arc.the voice sound metallic with pscht pscht effect, very uncomfortable for the ears especially when streaming on Netflix. i did re tune but nothing change anyone got this issues? thank you

I dont seem to be able to get sound out of my Beam when I connect it to either my Blu Ray player or directly to my BenQ TK800 m projector.  Is there an ‘idiots guide’ as not particularly technical!  Both are new and I was expecting to be able to ‘plug and play’ but having read various posts I now realise it is more complicated than I thought.  Thanks in anticipation for any help provided. 

I use Sonos Amp for my out door patio and Spotify for my music. This is the 5th time that they have randomly turned on and at high volumes. Most of the time it seems to happen late at night. One time it was so loud that the cops came to my door! The song and play list that came on last night was a play list that a friend shared with me through Spotify.It happened last night and I did run a diagnostic report. Any help is greatly appreciated.

I have 13 Sonos devices.  Three hard hardwired to a router/switch--a Port, a Boost and a One. I have assigned fixed IP addresses to every device and rebooted them. When everything is working, I can see all the devices are on Sonosnet (WM 0) except the Move.  When I go to a browser and open up the network matrix the signal looks pretty good for all the units. Periodically the entire system, except the Move, will disappear.  It just happened today and I submitted a diagnostic report--159866136It seems as though the only thing that works to bring it all back online is to remove the Ethernet connections and power cycle those three units. I just tried that and now everything is back on line--but on wifi not Sonosnet (WM: 1).  Of course, removing the ethernet connections may have nothing to do with them coming back online--that might just happen randomly.  I submitted a second diagnostic report after everything came back online. 1152772757 

 I am having issues with the up/down volume on my Apple tv remote while connected through my Sonos sound bar.  For some reason when the sound bar is connected the volume on the Apple remote will not control the volume ALTHOUGH when I disconnect the sound bar (from the tv) the apple tv remote works and sound bar is disconnected.  Any ideas why remote will not work with the sound bar?  

Hi, I’ve just added a seconr (second hand) Play 5 to my system. I’m having problems connecting so tried ethernet to router option. I get no green connection lights showing on the ethernet port. Does this mean there’s a hardware issue? ThanksIain

Sonos searching for the Amazonservice doesnt work at all, get no results. Works fine on Spotify but then I have the ads. This has not worked since Day 1