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IainEC
Contributor I
January 31, 2021

Just added a second Play 5. Connection is a problem

  • January 31, 2021
  • 3 replies
  • 80 views

Hi, I’ve just added a seconr (second hand) Play 5 to my system. I’m having problems connecting so tried ethernet to router option. I get no green connection lights showing on the ethernet port. Does this mean there’s a hardware issue?

 

Thanks

Iain

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3 replies

Airgetlam
Airgetlam
January 31, 2021

Have you done a factory reset of the device yet? It would be recommended to do so for any second hand purchase, before attempting to add it to your own system.

Bruce
IainECAuthor
Contributor I
January 31, 2021

Hi, I have tried that but get no response from the speaker. The light either flashes red, or if I add a Sonos bridge, stays solid white. 

 

From what I’ve read I hold the ‘mute’ button and power up to do the reset. Is there another way to do that?

 

Many thanks

Iain

Airgetlam
Airgetlam
January 31, 2021

According to the LED states FAQ, a solid white light suggests it is connected. I’d double check to be sure it isn’t muted for whatever source you’re trying to play, and if it continues not to work, I would recommend that you submit a system diagnostic , and call Sonos Support to discuss it, or post the diagnostic number here for a Community Moderator to pick up.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution. Given that it is second hand, it is entirely possible someone sold you a bad speaker. 

When you speak directly to the phone folks, there are more options available beyond just the diagnostic analysis.

 

Bruce
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