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Obiwan65
Contributor I
February 3, 2021

Spotify radio does not play

  • February 3, 2021
  • 1 reply
  • 52 views

For the last couple of days my saved spotify radio stations don't play! I get the message "unable to track radio station".... what's the problem??? Very annoying!

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    1 reply

    Airgetlam
    Airgetlam
    February 3, 2021

    Have you tried a reboot of both your router and the Sonos speaker? Or deleting the favorite, and setting up a new favorite? Or reauthorizing your Spotify account in the Sonos controller?

    I would also recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it, or post the diagnostic number here for a Community Moderator to pick up.

    There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

    When you speak directly to the phone folks, there are more options available beyond just the diagnostic analysis.

     

    Bruce
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