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Delauzun
Contributor I
Feb 3, 2021 12:24 AM UTC

Sonos Connect - Keeps reseting

Hi all - I have recently added Sonos Connect to my sonos setup so I could play my old vinyl collection (it’s about 2 months old purchased direct from Sonos) . It worked well at first but then started skipping a bit, now it has got consistently worse and now barely works at all.

The white light on the Connect regularly starts flashing at random cutting off any audio feed. I think this means it is resetting. I have tried the following to no result:

  • Factory reset of Sono Connect
  • Hardwired to modem/router
  • Switched on audio compression

Any suggestions welcome as I’m really confused.

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2 replies

Ken_Griffiths
Ken_Griffiths
Feb 3, 2021 12:48 AM UTC

If it’s happening when wired to your router and after the factory reset you mentioned, then I would perhaps submit a system diagnostic report, post it’s reference back here ...and then contact Sonos Support via this LINK to see if the report is showing any issues with the Connect.

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    DelauzunAuthor
    Contributor I
    Feb 4, 2021 1:09 AM UTC

    This is the diagnostic report: 2084185920.

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