Fix & Optimize

Just had my new Ace delivered, and there seems to be a slightly varying static sound coming from the right headset.Anyone getting this too?  

I have a home theatre setup with Arc, Sub Gen 3, and two Era 300. As of yesterday (5 June 2024) the Sonos app on my iPhone doesn’t recognise my setup anymore and instead says “No products found”.  Please advise. 

Die neue S2 App läuft auf Android immer noch sehr holprig und teilweise gar nicht. Aktuell schon beim Aufrufen der App kommt “System nicht gefunden” - das lief schon besser, ist wieder unglaublich lästig überhaupt ins System zu kommen.Ich hab eine Musikbibliothek auf der NAS mit knapp 5.000 CDs im FLAC Format, darin viele Raritäten und rund 100 zugehörige Playlisten. Noch immer funktioniert nicht:Titel haben keine Coverfotos in der Anzeige Suche in der Musikbibliothek nicht möglich Einfügen eines Titels in die aktuelle Liste nicht möglich, obwohl jetzt wenigstens schon Buttons dafür vorhanden sind, die aber nicht funktionieren Anzeigen aller Titel/Alben des aktuellen Interpreten nicht möglichJedoch am Windows-PC läuft alles zum Thema Musikbibliothek grundsätzlich wie gewohnt. Muss mir überlegen, ob ich weiterhin SONOS Nutzer bleibe. Auf der S1 App funktioniert auch alles - hab mein System schon geteilt auf S1-Gruppe und S2-Gruppe.Aber S1 hat keine Zukunft, obwohl die Endgeräte sehr tau

Hi There,I have some troubleshootings with the configuration of my ONE SL device.The devices never appear into the SONOS app.I saw that I was not the only one to have this kind of issue, and I followed all the steps of this topic :Unfortunately it still not woking properly.I always have a 1101 error code during the process.Or the problem comes from my router (I assigned a static address to the device and open all the protocols availables : AH - GRE - ESP and ICMP), or the problem comes from the SONOS hardware.Does anybody could help ?

I’m using Tidal, but when I click on artist radio, Sonos only lets me play one song at a time. Obviously, I’m hoping to play a Radio of similar artists. It seems to have the same problem when I try Spotify. Any hints as to what I’m doing wrong.

Hi all,For many years I’ve used two Play 1s with no issue. Two or three weeks ago however they both disconnected from my system. I was able to readd one (however it doesn’t show in my Sonos app, just in Spotify?), but the other won’t. I’m able to get to the point where it says the Play 1 should “chime” to be registered by my phone, but it never does chime. I tried calling support but after waiting 1 hour + and getting ahold of a person, the call was disconnected and I received no call back.  Any advice? Thanks.

Why is the Sonos app/ devices so flaky? The devices constantly disappear from the APP and there is no easy way to fix this.i bought a new sub mini, which connected when I first connected it but then said it was not connected and then completely disappeared from the App. I’ve tried everything from resetting the sub to resetting the router.  Nothing works. in the mean time, My Arc SL also appeared as “not connected “ in the App! When I tried to call support, I have a 60 MINUTE (!!) wait time!I am sick of Sonos! How do I fix these issues?  Bala 

I am an easy going islander. I am in IT and used to bugs, figuring out workarounds, even just accepting system issues, latency, and helping users with adoption and change. THIS? THIS IS RIDICULOUS AND FRUSTRATING BEYOND BELIEF and it takes a lot to rile me up. I have invested quite a bit in all sonos products excwpt the eros which I think are ugly. Finally experiencing buyers remorse after ~4 years? System chooses where and when it should play. Just now I could not connet to the amp. Workaround, connect to the arc and then add the amp. Aint I the smart one...wait...it won't allow me to increase the volumn...it finally connected...you can see the indicator but volumn at 0. Increase, and back down to zero it goes!! And that is just the latest...alarm to music doesn't work any more, instead it will alarm to chime and won't shut off...I had to unplug the amp...the list goes on and on... 🤬 Can I go back to the old app? I am sure no, because you are literally forced to upgrade. I will no lo

Can I pair two Roam 2 speakers via bluetooth alone?

The new app on android gives me access to all my favourites but on iPad it does not .why..?also all playlists on previous Sonos app have completely disappeared.annoying and disappointing.any one know why?

When watching a cable tv show with a beam sound bar, does an era100 speaker have the dialog as well as the background music of the program?

Hi,Thanks in advance for your thoughts and time. I am in a new home now with a completely new network of course. I am fine starting over so there is no concern about a quick easy way forward.I would ideally like to have the old system forgotten and create a new system altogether. I have an Arc, 2 Subs, 4 Fives and a pair of Moves.How do I even begin and what is the most logical way to go about this? I'm feeling a little overwhelmed at the moment.I really appreciate the community as it has always been so helpful. Thank you again. 

Hi allCan I just check I am correct?My son nicked a couple of old Play 1s we werent using and added them into his bedroom… fine for playing music from the Sonos app.He wants to be able to have the sound from his gaming and any movies he watches from his Mac Mini to come out of the speakers as the monitor speakers are poor… this means we need speakers enabled with Airplay right?So if I pciked up a couple of Sonos Ones (Gen 1 or 2), a Beam (Gen 1 or 2) on ebay that would work? Is there anything I need to be aware of?Thanks

I’m not sure if this will work, but I’m trying to add my voice to the feedback on the new app.  It’s horrible.  Lag time is ridiculous.  I changed artist and had to guess when a song was coming up because the app was showing the previous artist/album. I had to uninstall and reinstall to get it to sync. I have 11 sonos speakers/devices.  I’ve never had a problem. The last few weeks have been painful to use.

Hello,I am very new to all this. I have a Sonos Arc, Era 300, and Sub. I have installed the Sonos app.  My music streaming services are the following: Qobuz and Tidal.I mostly use Qobuz. I only listen to HiRes albums. Nonetheless, my ignorance comes to the topic of how to play HiRes music with my Sonos system. Thus, how to play HiRes with the Sonos? Do I just use Airplay when I am on the Qobuz or Tidal app, or alternatively select the Sonos system directly (which is called ‘Stuen’ in my case, please check the attached image)? Or to play HiRes with the Sonos system, do I have to use the Sonos app and play directly from there? I am not sure which option makes sure that the system plays HiRes.   

I know there are many pissed off costumers with the new app. I certainly am one of them.  My main problem is that since the update I keep losing access to my NAS library.  I know the there is that SMB v1 no longer supported thing.  But I cannot see if my WD mybook 1.5 TB NAS is the case.  I went through all the settings and cannot see anything on which SMB version it has.  I would suspect it has v2 or v3 as it is only 5 years old.,  The strange thing is that everytime there is an IOS S2 update I loose my local music.  Only way to get it back is to use my windows sonos app.  Damn it is frustrating!!!  listening to music should be relaxing and Sonos has managed to flip that around.Anyone has any idea on how to fix.  So, if I change my NAS Sonos still has not re introduced the search capability, and honestly I think they won’t!  I will give it another month and if it is not fixed some people will get a very good price for my used Sonos HW

Hi,Everytime I try to log in to the app I get the message “Sign in as the system owner” The system owner must be logged in. Please log out and have the owner log in.!! First off it says a update is required.I am the system owner……Have tried logging in/out on the web site but still the same. Have deleted and reinstalled the app

Je possède une barre de son sonos beam 2. Beaucoup de difficulté pour trouver le réseau et n’arrive pas à me connecter avec le compte propriétaire du système  Moderator edit:Google Translate-I have a Sonos Beam 2 soundbar. I have a lot of difficulty finding the network and cannot connect with the account that owns the system

I’m reinstalling my Sonos system in a new flat.  My Playbar successfully updated but my Play 1 (2) and Play 5 and Sonos Sub all return a 1,002 OR 30 update error.  I don’t have any Bridge product and I have restarted all my Sonos products many times as well as my Router and it still will not update. Are there any other suggestions I can try?  My new WiFi network is recognised, and the app shows they need updating before use.

  Intestersting read about software update chat  Give me a moment to connect you. Chat started with Stefan N Hello, my name is Stefan. Your case has been reassigned to me and I'll be happy to assist from here. Please allow me a moment to review your ticket so we can pick up where you left off. In the meantime, feel free to provide me with any additional details you think might be helpful. i would like to congratulate the developers for bricken my sonus 1 speaker system upon app updating my music lib has disapeared and when trying reconect it comes back with error 913 upon looking on web it is a common issue please advice how to rectify Thank you! This revitalization of the Sonos app is our most ambitious software update yet, and aims to address what our customers have been asking us for. It’s a huge undertaking, and we are taking the time and effort to ensure all features work seamlessly and meet both our standards and the standards of our listeners. With this commitment in min

The new controller is extremely (to be nice) unresponsive or at time just not functional. You have to pause the music dozens of times to turn the music off. The volume will just change with our anyone commanding it to go up or down. Speakers are just randomly dropping off the entire network causing me to to factory resets to attempt to get them re-connected, with minimal results. For the price of the devices their new controller and interface are subpair. Has anyone found a fix to this? Or is it time to move on to a new branded product? 

I’ve restarted and added my Beam three times, and continue to see this message. After powering it off and on again, it never appears in my Sonos app. This is beyond frustrating!  

I own two sonos one sl and a Sonos Roam . My sonos one SL are working in stereo, but i cannot find my sonos roam in the app y just Can airplay from spotify but it dosent work or even show up in the app. Someone Can help or have similar experience?

Dear community,I recently bought a Sonos Arc which works fine when connected to my TV. The problem is that I cannot finalize the app registration (android phone) due to failure on checking for updates step (Error code 1101). Scrolling through the forums, I found that it’s due to some weird network connectivity issue which I am currently not able to solve.Things that I’ve tried:Plugging ethernet cable to the soundbar; Reboot router; Update via windows PC app;Before reaching to the customer support, I wanted to check if anyone recently had this problem and if there are any other suggestions solve it. Thank you!

(also posted this on the PreSonus forum)Hi! Recently switched to Studio One for working in Atmos - love it! Also recently bought a Sonos system: Arc soundbar, 2 Era 300s for surround (rear), and will be adding a sub later this month.Have been rendering ADM-BW files and using Dolby Renderer to export to MP4s; plays fine in the Sonos app; but would really be great if I could run Studio One live to my Sonos systems to listen, mix, tweak...Have tried airplay (have a 4k Apple TV), but the Studio One output prefs say airplay only does 41.1k and atmos needs 48k. Tried streaming via airfoil app and connecting my macbook pro M1 to my TV (has eArc going to the Sonos Arc), but only get stereo playback there.Considering getting a NVIDA Shield Pro to stream from Studio One live - would that work?Any suggestions would be greatly appreciated - thanks!Dan