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BuzbyBarkley
BuzbyBarkley
Contributor I
July 7, 2024
Question

New flat reinstallation

  • July 7, 2024
  • 13 replies
  • 155 views

I’m reinstalling my Sonos system in a new flat.  My Playbar successfully updated but my Play 1 (2) and Play 5 and Sonos Sub all return a 1,002 OR 30 update error.  I don’t have any Bridge product and I have restarted all my Sonos products many times as well as my Router and it still will not update. Are there any other suggestions I can try?  My new WiFi network is recognised, and the app shows they need updating before use.

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13 replies

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BuzbyBarkley
BuzbyBarkleyAuthor
Contributor I
July 14, 2024

Yes - it’s the Gen 1…. I had completely forgotten that it’s only the Gen 2 Play 5 that can make the grade.  Shame, as I really loved the sound it made.  Are you suggesting that if I retire this from my setup, the others should then work? (What confused me was I bought the Play 1’s before the 5, yet they are fine and the 5 isn’t!  😫

controlav
controlav
Lead Maestro
July 15, 2024

Yes - it’s the Gen 1…. I had completely forgotten that it’s only the Gen 2 Play 5 that can make the grade.  Shame, as I really loved the sound it made.  Are you suggesting that if I retire this from my setup, the others should then work? (What confused me was I bought the Play 1’s before the 5, yet they are fine and the 5 isn’t!  😫


Yes, I suggest that for now just unplug the old P5 and get your S2 system fully working. That done, then you can create a separate S1 system for your P5 if you want to.

The P5 is a lot older hardware than the P1s, despite when you may have purchased it.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
BuzbyBarkley
BuzbyBarkleyAuthor
Contributor I
July 15, 2024

Had a long chat with support, and did a factory reset on the Sub.  Because I’ve just moved, I’m using wireless broadband until I can get a fixed connection, and apparently it is this that is causing my issues - there are certain protocols used on the Sonos that are unsupported on wireless broadband connection routers (I’m using 3UK) as such, Sonos recommend a ‘non-SIM based’ connection!   I’ll just need to hold fire until normal BB replaces it.  Thanks for your input!

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