Fix & Optimize

Sonos Arc loses network connection daily and sub won't connect at all.  Says "needs update" on the app and then won't complete the update with just "something went wrong' message.   

Hello all I have this unit can it be linked up via Bluetooth to my android phone please so I can play music through speaker system .Also I've programed the wrong remote control into the setup how can I delete this and setup the correct remote .Best Stacy  

I have alarms set each day at different times. They were working. Now, when I toggled the alarm to OFF, the next day, they came ON at the same time. What’s the option, delete and hope it works next time? So many fixes, still so many bugs in this app roll out. 

Tidal has a “My Daily Discovery” which is categorized as a “daily updated mix”.  Basically every day it suggests songs based on my listening experiences.  Mostly it offers music that I often sent to my collection (Sono’s won’t let us play that as a playlist in new app!!). My question is I can pin it, but it does not change daily.  Same with “My new arrivals”.  These are two services I use frequently and yet to fine a way to do so on the sonos app. Thank you!

Can the black shipping bag remain on the Sonos Five while in use? I’m putting two Fives in a finished and temp controlled garage man cave that may have a little dust from time to time. 

I purchased 2 new Move 2 speakers with the hope that I could travel with them. I took them to my friends house and wanted to add them to her network/system so we could play them by the pool as part of her existing setup. I can’t figure out how to get them to add as new speakers to her system. Is this possible? If so can I return home and have them automatically reconnect back to my home system?

My SONOS life goes back to the ZP80/ZP100/CR100 days. I'm currently running an S1 system with 9 Zones (sorry, Rooms), including SONOS speakers and SONOS interface boxes driving powered and un-powered non-SONOS speakers. I have no serious complaints with my current setup, but always assumed that sooner or later I'd decide to upgrade to S2 in order to use some of the newer SONOS equipment. In fact, I had several thousand dollars worth (yes, even after the 30% upgrade credits) of S2 gear in my sonos.com shopping cart with finger poised over the "Place Order" button when I stumbled upon the firestorm surrounding the May S2 upgrade. My shopping cart is now empty.I'm neither a network nor audio engineer, but I've spent over 60 years in IT and know a bit about both of those fields and more than a bit about large-system evolution, distribution, and support. I figured I'd just monitor the discussions here on the SONOS forum and on reddit and Facebook and watch for the dust to settle. The dust r

Hi, since the new app is the worst app on the app store, how the heck I can add new speakers to my existing system since the app is not allowing me? Thank you.

The left rear works fine. Right Rear…sounds like dead air. 

I am now going to ditch Sonos products as they are causing too much stress.  All I want to do is play music and the App never works, speakers don’t work, it is absolute total rubbish.  Anyone who mentions Sonos to me I tell them to steer well clear - it is a total disappointment.

Hi,I have created an Amazon music unlimited account and I've One doubt regarding the music quality.I've a Beam Gen 2 + Sub Mini + 2 Ones and I've seen that I only get Dolby Atmos if I send the music with the Sonos app. If I send the music using the Amazon music app I can't get Dolby Atmos sound.Do you have the same issue?

Hello,We have MACs at home (MacBook Pos M2, Sonoma 14.5)SONOS controller has been updated to latest version (dated May 8, 2024 I believe). The link to my Music Library has been lost by the new controller. And now there is no way to add it back.It’s 2 days already I am on this problem trying all kinds of solutions and tinkering with all possible configurations of sharing permissions and other System Settings on the MAC. I have spent 1 hour 45 minutes with a SONOS agent on the phone trying all kinds of combinations, actions, MAC System Settins, usernames, passwords, at the end it was agreed that it seemed impossible to add a link to a Music Library on the MAC.Has anyone experienced this same problem already ? Have you found a solution to make SONOS link to the Music Library on a MAC ? I would very much appreciate your help.Regards, nunof

Hello, I need some help. Our Sonos system is currently giving us issues with one TV show in particular, which is strange. Whenever we watch The Walking Dead the ARC soundbar gives us this terrible distorted sound which kind of sounds like a speaker is blown whenever there is a scene with growling, shooting or fighting. We cannot figure it out because it works just fine with any other movie or tv show with shooting or loud noises. Can someone please help? Has anyone ever had an issue like this before?

Hi,I can't play a radio station via MyTuner Radio anymore via the updated app. This worked all fine untill the app update (of last week). Even BBC Radio 2 can’t be played. If I use the app on my Windows computer it all works fine. The only error message I get is: Something went wrongPlease help!Thanks, MarcPS: I have tried all the usual stuff (un and re-install the app, remove and add myTuner Radio as a service)

All worked fine yesterday, today..... all 4 of my devices: MOVE, ROAM, 2 PORTS have defaulted to "out of the box".So effing frustrating that every weekend it's another issue.  Last few weeks wouldnt let me group, said "can't connect" or whatever, now none of them know what network they are supposed to be connected to.  Nothings changed since yest, internet, wifi all fine.I just want to listen to MUSIC!!!!Moderator Note: Modified in accordance with the Community Code of Conduct.

Hi - My Arc appears to be dead - not visibile in the app, but also no longer getting audio from the TV (eARC connection), and the status light is not on. Tried to troubleshoot: Unplugged all cables, including power, waited, plugged back in... still nothing Tried factory reset - unit seemed entirely unresponsive (no blinking lights, orange, white, or otherwise.) The only indication that the device has power is that the status light over the microphone icon is lit up. Outside of that, no joy. Any thoughts as to what else I can try?

I seem to only get significant sound from left ear….very slight on right. Tried on different devices, phone and laptop using Spotify or YY. Any thoughts. Worked fine initially.

My setup includes a raspberry pi with Darkice and Icecast2 streaming on my local network so that I can play my vinyls through my Sonos system. This has been working perfectly for over a year now, but with the new Sonos app, my “favourited” stream has disappeared. So I am unable to play my vinyls through Sonos. I’ve tried adding the Tune-in (new) service, authorised my account, added the custom URL - which works fine through the Tune-in app. I’ve even marked it as a favourite, but it’s not available through the new Sonos app. I’ve removed and re-authenticated the tune-in (new) service a number of times, hoping it would refresh, but no luck. I’m not interested in all the public streaming radio channels and would just like to be able to play my vinyls locally as I've been able to. Has anyone managed to find a solution to this? 

Hi,My current setup is as follows 2 Built-in speakers connected to an AMP --- “BEDROOM”  1 Sonos ARC used as soundbar on TV + 2 ERA 100 that are grouped as SURROUND--- “LIVING ROOM” I also have a turntable with audio out. I connected it to one of my ERA 100’s and it plays beautifully, however, it appears I have to turn my surround pairing (ERAS 100 speakers) to allow for a Line-IN. It appears as if I can get a PORT to plug into turntable and can leave the ARC/ERA100/ERA100 surround grouping. If I do this - can I still play music through the “Surround” system via Line-IN on the PORT or do ALL line-in connections get disabled once these 3 speakers are grouped into a TV Surround System? Or is it just the Line-IN speakers on the surround speakers that gets disabled?Just need to know if adding PORT will solve my problem here. I want to be able to use the ERA 100/ARC speakers as both music (Spotify/Turntable) as well as a TV Surround System. I’d also like to be able to play music from Turnta

Just picked up a pair of Ace.  I’m impressed thus far.  My question is why the Ace doesn’t appear under my ‘System’ with all my other Sonos gear?  Is there a way to add it?I’d also like to purchase the extended warranty for them.  Does anyone know how to do that?

Question: I am replacing a few Connects with Ports. None of these relate to my ‘primary’ stereo, so audio quality is important but not enough to consider including an external DAC.  All the Connects in question were previously connected via Toslink to various amps: an old Marantz, an Onkyo, and an old Cambridge. Now that Port doesn’t have Toslink, I need to decide if I should buy digital coax cables instead, to replicate the existing setup, or just go with analogue (ie buy some reasonable analogue cables, and use the Port’s DAC in each case).  Appreciate thoughts on which way to go.  Thanks  

Since the app released, my playbar tv setup will not work. It no longer can see the connection to my tv via the optical cable. I have factory reset my playbar numerous times and nothing works. Also, my gen 2 sub continuously disappears which requires factory resetting it and the playbar only for it to disappear again a couple days later.Please fix this broken application or roll it back to the stable app. I work in software development and your level of testing before release of the new app failed miserably. Roll it back or look forward to consumer action and significant loss of customers moving forward!

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Does the Arc require Ethernet to use an Amp for surround? The Amp is connected to Ethernet and has WiFi on. The Arc says that it needs to be connected to Ethernet (I wish I knew this before patching the walls) when it connects to the Amp for surround. The surrounds don’t seem to work. How to actually test that, btw?

I’m having the same problem. Downloaded the S2 app on our two phones. (Mine and my partners). His app has found the speaker. Mine has not. Very frustrating. I use Sonos daily, have done for almost 10 years. Clearly not a problem with our network, it’s all working fine on my partner’s phone. Must be a bug in the app as downloaded to my phone. Literally everything is the same. Same speaker. Same phones. Same network. His app found the speaker. My app is saying nothing found. I’m so frustrated that it feels like they are making older speakers obsolete just through the app tech. The speaker was working absolutely fine (through the old S1 app) only 3 days ago. Not good at all. Also I’m holding on the phone line and it keeps telling me to go to support and find the answer. Literally no help or Qs on here to resolve this.