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Contributor I
May 16, 2024
Question

TV Setup issue

  • May 16, 2024
  • 14 replies
  • 443 views

Since the app released, my playbar tv setup will not work. It no longer can see the connection to my tv via the optical cable. I have factory reset my playbar numerous times and nothing works. Also, my gen 2 sub continuously disappears which requires factory resetting it and the playbar only for it to disappear again a couple days later.

Please fix this broken application or roll it back to the stable app. I work in software development and your level of testing before release of the new app failed miserably. Roll it back or look forward to consumer action and significant loss of customers moving forward!

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14 replies

Lyricist I
June 15, 2024

I had my technical people look at this issue. They confirm the above and are as frustrated that Sonos has not, as yet, taken the lead to repair the problems with their upgraded application 

Contributor I
July 15, 2024

Anybody have any success? My playbar is now a brick. My system won't even find it to try and update. What a mess. I have 10 Sonos products and everything updated fine after the new app except the playbar.

Lyricist II
July 15, 2024

Still nothing on my end with my player.  Very frustrating 

Contributor I
July 15, 2024

Dang, hopefully they fix this update soon!