Contributor I

Question

I can't play a radio station via MyTuner Radio anymore via the updated app

Forum|Forum|2 years ago
May 14, 2024
92 replies
12388 views

Hi,
I can't play a radio station via MyTuner Radio anymore via the updated app. This worked all fine untill the app update (of last week). Even BBC Radio 2 can’t be played.
If I use the app on my Windows computer it all works fine.

The only error message I get is: Something went wrong

Please help!

Thanks, Marc

PS: I have tried all the usual stuff (un and re-install the app, remove and add myTuner Radio as a service)

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

E

EricHP

Lyricist I

I'm having exactly the same problem. Saved stations or trying to access stations through search on myTuner give the message you're getting. If I manually go to the station through the myTuner menu, I am then able to play the station.

M

McMarcAuthor

Contributor I

And this is the reply of SONOS:

Hello, Marc! We wanted to inform you that the issue you are experiencing is a known one, and our team is currently investigating it. Unfortunately, at this moment, we do not have an estimated time for resolution. We sincerely apologize for any inconvenience this may have caused. In the meantime, you can still enjoy your music services and radio stations by using the desktop app. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for your understanding and patience.

M

McMarcAuthor

Contributor I

I'm having exactly the same problem. Saved stations or trying to access stations through search on myTuner give the message you're getting. If I manually go to the station through the myTuner menu, I am then able to play the station.

@EricHP Thanks! that is a great work arround!

O

opeope

Lyricist I

I am experiencing the same since the app update but not only with MyTuner Radio but also with other services like Radioplayer. And no option to roll back to the previous version !
I've also lost all the playlists, songs, ... that I stored under the sonos button that is missing in this new app. Impossible to find what I saved in "sonos". It is really a shame this forced update. I really envisage now to use other apps to use all my sonos speakers.

P

priesgo

Lyricist I

Same here on myTuner radio service. Tested several popular European radio stations without success. This started after the app update.

A

Audiophone

Renowned Enthusiast I

Same problem here.

Also the menu favourite radio stations disappeared in the new app.

Luckily I have Android and rolled back

Keep it simple

Z

zed5000

Contributor I

I am having the exact same problem with the new app.

Very disappointing since my number 1 use case for Sonos is listening to streaming radio with my favorites being only available on MyTuner.

Using the desktop app does work as a workaround is not a practical solution for daily use.

Please fix.

Unhappy long-term Sonos customer.

I

invocr

Contributor I

I’m having the same issue, and was using the desktop app as a workaround, but that isn’t working for me either now. 😔

A

Atari-rules

Enthusiast I

It would appear that the workaround of searching for stations manually has been blocked now. I have no way of playing any of my favourite international stations, limited to UK only. I now have 7 useless Sonos appliances around the house. I have no confidence this will be resolved and a, already searching for an alternative system. Bye Sonos

S

Scottish Pride

Lyricist II

Thank you for all your notes confirming that I am not alone. Come on Sonos. You know there is a problem of your making. Sort it..

Show more replies

Sign up

Login to the community