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Contributor I
May 14, 2024
Question

I can't play a radio station via MyTuner Radio anymore via the updated app

  • May 14, 2024
  • 92 replies
  • 12388 views

Hi,
I can't play a radio station via MyTuner Radio anymore via the updated app. This worked all fine untill the app update (of last week). Even BBC Radio 2 can’t be played. 
If I use the app on my Windows computer it all works fine. 

The only error message I get is: Something went wrong

Please help!

Thanks, Marc

PS: I have tried all the usual stuff (un and re-install the app, remove and add myTuner Radio as a service)

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92 replies

Enthusiast I
May 23, 2024

No problems for me - see below

 

 

Lyricist II
May 23, 2024

So Felafel.

That is a Berlin station. Are in Germany or like me wishing to listen to my fav Berlin Station in the UK

Berliner Rundfunk by the way..

 

sigh
Prodigy II
May 23, 2024

Something is going on. I’m still on the old app and today only 1 station saved as a favourite plays, which happens to be the only station in the same country I live in. Yesterday everything was working.

 

Browsing mytuner radio it looks like most of the stations aren’t visible and apart from a handful of international stations everything seems to be the rubbish I don’t want from the country I live in.

 

I did have a speaker, which still had one of my favourites as the last thing it played (favourited station), and telling it to play it played without issue, presumably from whatever url was stored inside the speaker. Stupidly I tried a saved station, instead of grouping it everywhere first, so now it’s gone from that speaker.

The restriction certainly isn’t on the speaker or old vs new app side, so more background shenanigans on the Sonos side by the looks of it 🙄

Renowned Enthusiast I
May 23, 2024

The whole architecture was updated.

Soon the old app won't work anymore while the nee still doesn't. 

They did this overhaul because of the wireless headphone the launched.

Keep it simple
Trending Lyricist I
May 23, 2024

Cmon Sonos sort this out - my tuner not working and you should at least reply and give us the story 

sigh
Prodigy II
May 23, 2024

While unlikely with the changes going on and current state of things, it could be unrelated. It certainly isn’t the first time stations on mytuner have gone awol and I have had multi-day outages on stations I listen to in the past via Sonos.

Renowned Enthusiast I
May 23, 2024

While unlikely with the changes going on and current state of things, it could be unrelated. It certainly isn’t the first time stations on mytuner have gone awol and I have had multi-day outages on stations I listen to in the past via Sonos.

Never had any problem with mytuner in the last 5 years,  if it wasn't related to general network issues 

Keep it simple
Enthusiast I
May 23, 2024

Hi, 

 

Same here. Myturner is broken since this morning. 

I can see the radio, the logo, but when I want to play it stops straight away. 

All my radio alarms are now sonos chime.... 

 

i Prefer Pi
xenarthra
Enthusiast I
May 23, 2024

I too am no longer able to play international stations through the myTuner service on the Sonos app in the UK. However, I suspect it’s a change by myTuner rather than Sonos, as I’ve just tried installing the myTuner iPhone app, and it’s showing “This station is not available in your location”. My guess is they’ve belatedly followed TuneIn in blocking non-UK stations out of concerns about copyright laws.

Lyricist I
May 23, 2024

The MyTuner mobile app hasn’t allowed international stations from the UK for a couple of years now due to licensing, however Sonos was the perfect workaround. After realising I can’t play my favourite stations from abroad now, I’m sadly disappointed but not surprised :( I really hope they’re able to come up with an alternative soon, “radio roulette” was one of my favourite games!