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Contributor I
May 14, 2024
Question

I can't play a radio station via MyTuner Radio anymore via the updated app

  • May 14, 2024
  • 92 replies
  • 12388 views

Hi,
I can't play a radio station via MyTuner Radio anymore via the updated app. This worked all fine untill the app update (of last week). Even BBC Radio 2 can’t be played. 
If I use the app on my Windows computer it all works fine. 

The only error message I get is: Something went wrong

Please help!

Thanks, Marc

PS: I have tried all the usual stuff (un and re-install the app, remove and add myTuner Radio as a service)

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92 replies

Lyricist I
May 24, 2024

Same here, really fed up with Sonos!

Stations would play only ramndomly

sigh
Prodigy II
May 24, 2024

It could well be the existing contract between Sonos and mytuner which allowed playback of all stations globally has expired and Sonos didn’t renew it, so it’s now geo-restricted.

If that is the case, then there should have been clear communication from Sonos about the change, rather than things just stopping working leaving users in the dark.

I expect the pricing model from the mytuner, like most service providers, has changed over the past few years, is far more expensive than it used to be and like most services is price biased to fit a subscription model rather than a one off fee model.

If that’s the case, then for me it makes my 6 Symfonisk speakers mostly pointless as they were mainly used for radio streaming. I’d been hoping to continue using them while deciding what to replace them with, but unless it comes back to life in the next couple of days it forces my hand to replace them. I’ve already replaced my Amps, subs and Port with devices that use airable and can play everything the Sonos now can’t, guess it’s time for the speakers to follow. 😔

It’s a shame as the Ikea/Sonos integration made for nice, out the box automation, but never worked with custom radio urls, so I used mytuner in the routines after radio.net stopped working with the Ikea app.

xenarthra
Enthusiast I
May 24, 2024

Does Symfonisk support AirPlay? If so one possible workaround might be to stream from an old iPad or iPhone.

Trending Lyricist I
May 24, 2024

Just had an online chat UK with Sonos but all they offered was to do a reset and reauthorisation of my tuner.

agent was pretty clueless - I suggested someone looks here to see the comments 

I said my tuner differentiates Sonos but without it, there a many other cheaper / better systems if we are just streaming from music sources or using Bluetooth 

Contributor I
May 24, 2024

Does Symfonisk support AirPlay? If so one possible workaround might be to stream from an old iPad or iPhone.

It does, so this is one workaround. Although this wouldn’t allow for streamed stations to play as an alarm, which I do a lot.

Contributor I
May 24, 2024

I have found a workaround that lets me play a station that won’t play in myTuner or TuneIn…! Using the instructions in this thread:

To discover the streaming URL to use as a custom URL, you can use the developer tools in your browser: inspect > navigate to Network tab > media > if playing the radio inside the page you should find a stream URL under the name column.

Contributor I
May 24, 2024

Was told by sonos that problem is at mytuner's end

Which is not 

Sonoa have no idea how to fix it and still denies

 

Or perhaps this is the way they pushing for paid services....tunein....

Lyricist I
May 24, 2024

Having the same problem since the update. Super frustrating as it’s one of the main things I use it for. 

xenarthra
Enthusiast I
May 24, 2024

I have found a workaround that lets me play a station that won’t play in myTuner or TuneIn…! Using the instructions in this thread:

To discover the streaming URL to use as a custom URL, you can use the developer tools in your browser: inspect > navigate to Network tab > media > if playing the radio inside the page you should find a stream URL under the name column.

Thanks. It's a bit fiddly but has worked for me.

Contributor I
May 24, 2024

I have found a workaround that lets me play a station that won’t play in myTuner or TuneIn…! Using the instructions in this thread:

To discover the streaming URL to use as a custom URL, you can use the developer tools in your browser: inspect > navigate to Network tab > media > if playing the radio inside the page you should find a stream URL under the name column.

Thanks. It's a bit fiddly but has worked for me.

Im not sure how .can some do a youtube vid?