Fix & Optimize

I got a brand new Sonos Move2 direct from Sonos. I’m a fitness instructor and needed to connect via Bluetooth. The first time I used it the sound kept cutting out. I’m using Spotify on an Apple iPhone 15 Pro Max. I’ve used this device in the same rooms and positions connecting to my old Bose and had no problem at all. I contacted Sonos and they told me to reset and send diagnostics etc. when they couldn’t find the problem they send me another band new one and I had to return the original one back to Poland. The second one came. First time I tried it, exactly the same. Again contacted Sonos, went through all the diagnostics with no joy. I explained the goods were unfit for purpose however they refused to give me a refund stating because I had received a replacement it was out of their money back guarantee!! I’m fuming. I have a speaker that is useless for my purpose!! Wish I had upgraded to a better Bose. The only thing I have found which helped slightly was moving my iPhone further awa

Hi everyone, just updated to the new app , I've noticed the Trueplay toggle is now missing, before I updated it was there under settings but now it's gone , I am using an android phone and always had the toggle but unfortunately it's now gone , or is it hidden??? Thanks 

Ever since I updated to the new app it will periodically disconnect from my system and will only reconnect if I reboot my phone. Has anyone else had this issue?

I HAVE WAITED FOR MONTHS TO HAVE THIS UPDATE FIX IMPLEMENTED. I HAVE NO ACCESS TO MY LOCAL LIBRARY. I’VE DONE THE NAS LIBRARY WORK AROUND BUT IT IS NOT PERMANENT (NAS LIBRARY DISAPPEARS FOR NO REASON) AND THERE IS NO INTERPLAY WITH THE IPHONE APP.  THIS FIX WAS PROMISED IN MID-JUNE AND NOW IN MID-JULY….HERE WE ARE AND NOTHING. I’VE SPENT THOUSANDS ON THIS SYSTEM AND HAVE NOT BEEN ABLE TO PLAY MY MUSIC THIS THIS UPDATE DESTROYED MY SYSTEM.  CAN YOU PLEASE ADVIDE OR DIRECT ME TO WHERE I CAN GET AN UPDATE ON THIS PROBLEM. SOMETHING LIKE THIS IS UNHEARD OF, AND QUITE FRANKLY, INEXCUSABLE.  CAN THE OPEN PROGRAM, PRE-PROBLEMATIC UPDATE, BE RETURNED SO I CAN BE OPERABLE AGAIN?    

I have updated to the new app. Like the new layout, but how do I access, set and remove alarms on my system, now? 

I own a play 5 gen 1 and recently bought another secondhand and it sounds completely different to mine. The only difference between them is one is white and the other is black.When I place them side by side the black one sounds great and the white sounds like one or both of the mids are missing. It makes me feel like my ears need to pop.Is there a way to test that mids are working?

Las ajustes de audio de barra ARC se ajustan de fábrica después de un rato los muevo y se regresan de fábrica tengo barra ARC,2 era 100 y sub como cine  Moderator Note - Translation by Google:The ARC bar audio settings are set to factory after a while I change them and they return to factory I have ARC bar,2 was 100 and sub like cinema

I can see the Sonos Move in system but I’m unable to have it join the already playing other room, nor I’m able to play by it self. I have rebooted it several times. Any advice?

Since downloading the new Sonos app, I am unable to play anything from my Apple Music library.  The entire library is visible (artists, albums, songs, playlists, recently added, etc.),but when I select a song, nothing plays.All other streaming service are working fine (SiriusXM, Spotify, etc.)I’ve confirmed there are no local network issues,  I have checked for updates to my Sonos system.  I have logged out of the Sonos app, logged back in.  I have reauthorized Apple Music in my profile.  Still not working. Anyone else experiencing the same issue, or found a solution?This is not the first time I have had issues with Apple Music not playing on my Sonos system.  In the past, the issue just eventually went away well after all troubleshooting.  Thanks.

Planning an outdoor, covered patio. Any problem:1- using Beam sound bar since it is outdoors (dry but exposed to temps and humidity)2 - mounting the Beam above the TV using the advertised TV mount pointing up instead of down.Thank you.

I'm trying to add a speaker. When I open the app it says I first have to upgrade my products, tap start, then it comes back with "all products up to date", tap done, then it says I first have to upgrade my products... Etc and around and around. Its driving me crazy.

Can someone lend a hand?   I moved a few days ago and I've been trying to set up my Sonos play 1 and Sonos one 2nd gen.  I'm at wits end.  More factory resets than I can  say.  Things work great when I use the Ethernet to hard wire but who needs two speakers hardwired in a closet?!   The minute I move them, it asks me to set up a new network and then find new devices, do a factory reset and an update and then I get an error and we begin again.  What is happening?  Is it time to move to a new system?  I've never had such challenge with Sonos before.  

Hi,I have been so much struggling with connecting my BEAM.I got this in 2020 and have not used since 2022 until last month.On the app, BEAM was not shown.So I tried to connect via apo, but it keeps failing to do so and asks me to reset the product.(Doing this at least 10 times over and over again.) So I went through the customer service over the phone, which made me wait for 80 minutes, and the technician told me that because I have not used BEAM for past 2 years, the firmware must be outdated, causing a trouble to connect. He gave me a controversy like below. To connect BEAM, I need to have UpToDate firmware.To update the firmware, I need to connect BEAM to the app. I really have no idea what this guy said and just felt ridiculous about the situation that I can’t use my legit product just because they put me in the hole that never allows me get out of. I have 5 more SONOS products than BEAM but this is truly frustrating situation. It seems that they scarifies their quality for their p

New sonos port user.  Indexing from my NAS drive (bloth FLAC & MP4 files) mostly works well but sometimes I get multiple entries in the library when there’s just one source album, some of these have no songs in them.  Other times a single album on the drive will produce 2 entries in the library, the songs spit between them. See image: 

I have an idea! When you open a Queue list that is currently playing why not have the song that’s playing move to the middle of the screen. I always have to start scrolling to find what is playing next and I start another song playing be accident.

We just moved houses and I had some trouble reconnecting my Sonos network. I have 2 Sonos beams in the house. I factory reset both devices and got them connected to our network and updated. Both are working great with my phone. When we log into Sonos on my wife’s phone the system will not show up. Same WiFi, same login, but it will not find the system. What should I do?

iPhone 14 Pro Max running iOS 17.5.1new Sonos app freezes on Sonos logo, crashes and closes after a few seconds.  This happens 80-90% of the times I try to use it.   Once in a while after I close and restart the app it runs after a couple of seconds, but most of the time it freezes or crashes or freezes then crashes.   I know y’all have acknowledged that this new app wasn’t ready for prime time but this is maybe the worst forced update I’ve experienced of any app.   When do you expect to have the app working?

I currently have a Sonos Arc sound bar and gen 3 sub connected to my TV for sound and it is working great. If I wanted to enhance the home theater experience, should I be adding 2 Era 100 speakers to this setup?

My IKEA symfonisk shows as connected to my wifi router but the Sonos app cannot find my product. Suggestions?

I have an old Samsung un46c7000 tv and hooked up the arc and sub gen 3 and plays music great but I cannot get any sound out of the arc while watching tv. I've switched to external speaker through the Samsung menu and still nothing...

I just bought two Era 300 and I successfully connected them to my network through my mobile but they are not showing up in my app. I unplugged them and still nothing and I closed my app and restarted. 

I’ve used Sonos products successfully for years...until the release of the new app.  After spending 5-6 hours waiting in the queue and on chat sessions, the problem persisits.  When using the app to play through any of our 15 devices, or a combination of them, the audio will quit.  The music still appears to be playing, but the audio is out.   I asked to chat tech to elevate my issue to a next level tech and for a direct line to a tech so I don’t have to wait online.  No such luck.  So I wait for at least 45 minutes to speak to a tech and have to repeat everything that’s been done.  Nothing has changed in my home with my network, location of my speakers, or devices that may cause interference.  If I’m asked one more time to isolate the problem, I will scream. I have isolated the problem for you Sonos, the app release and my paid music service of choice, are not compatible.   I will spend my time waiting to talk with reps and or chat with reps letting giving your products 0 star reviews

my music library on my Mac is now visible but without my playlists.  Sonos support worked for 2 hours and still no playlist.  I have a level 2 support appt. in 2 weeks.  any ideas?

The new app really sucks…Who invented this user unfriendly interface without possibility to return to the previous version.really, really, really bad!!!!!

Dear All, Here's my issue: * After the initial setup of my newly purchased Ace set, which involved Bluetooth connecting it to my Android phone, I also Bluetooth connected the Ace set to my trusted TV. * I started listening to the TV, and was suddenly interrupted by a call which came through my Android phone … (multipoint connection ...) So, for all I know, I could either continue to allow such mishaps to go on, or Bluetooth unpair the Ace from my phone.The trouble I discovered with the latter option is that when Ace is Bluetooth unpaired from the phone, the phone's app can no longer manage Ace's settings … Has anyone found a better way to prevent call intrusion while watching TV, while also maintaining the ability to manage the Ace via the app on the phone? In the same line: for those of you who also own an Arc and can therefore enjoy the much anticipated TV Audio Swap - do you need the Ace permanently Bluetooth paired with the phone in order to activate the Swap via the Content button