Fix & Optimize

This topic is older and might not have the most up to date information. Please click here to see a list of more topics around the same subject. I moved and now I cannot access any of my devices. When I hard reset them to add them it says I have to do a software update but I have to sign in as the system owner. I am the system owner?! This has been a very frustrating experience and based on messaged I have found online no one has an answer. Not sure why such a hefty price tag if the app is so difficult, especially for moving to a new house.

My apps on the iPad and iPhone are not showing my Sonos playlists that I created. I read the “we are soooooo sorry” letter and I didn’t see this issue addressed, anyone have an update? 

Hi, I have one amp currently powering one set of speakers on my porch with a volume control. I'm thinking about adding an additional two pairs of speakers inside. Id like to put them on a seperate volume control and if possible also on the same amp. Firstly would it be possible to have all 6 speakers on one amp and second, what would I set the impedence matching to. From what I understand if it were two pairs on one VC id set it to 2X. However I'll have one pair on one VC and two pairs on the other. Would I set both VC to 4x?

Hi there - I’m sure I’m one of thousands that’s potentially having the same issue. I recently had to update my rooter and am now trying to connect my 3 speakers back up. I’ve lost a good few hours trying to do something that should be relatively simple. I’ve managed to get them onto the new WiFi but they now don’t come up in the Sonos app. Would someone be able to guide me to the next steps! Thanks 

Can I place a Sonos PLAY:1 in my sauna?

My Generation 1 Beam stopped powering up, can it be repaired?It turned itself off while in use.

Just purchased a Port to play music through my speakers in my home gym.  I have several Sonos products throughout the house. Port added to system without problem. Will not play Apple Music playlists. I have re-authorized Apple Music in the Sonos app…and Apple Music plays without issue on every other device. Port will play Amazon, Spotify, and Tune-In without issue.  Just will not play Apple Music. Has anyone else experienced this …and if so was the issue resolved? 

Having a horrendous time with Sonos since changing wifi router. Audio constantly keeps dropping out, the app is totally * and keeps coming up with an error message “something went wrong, please try again” whenever I try to switch between Spotify and TuneIn. Alexa able Sonos devices also seem to now struggle to do the most basic of things - like ‘Alexa, play some music”. support is non-existent and when I post my diagnostics numbers they remove it from this feed. any suggestions on what I can do? Other than just get rid of Sonos, which right now is a strong possibility  *Moderator Note: Modified in accordance with the Community Code of Conduct.*

How come we can no longer control volume for separate speakers once they are grouped? It has disappeared…a new or returning glitch with the latest app?

Sono i changed my router and then reconnected the Sonos. My app said that my Sonos was not detected and I needed to upgrade the app. I attempted this many times but the upgrade never completed. Now a new message appears saying that I need the Sonos 2 app which I cannot find anywhere on Apple Store. The only Sonos 2 apps I can find are pay for apps not by Sonos and I have noticed that there is also some strange disclaimer about using Sonos in conjunction with other apps. My Sonos has now been unfit for purpose for 2 months. My questions has anyone risolver this problem and has anyone set up a consumer litigation group to bring legal action. I am aware  of precedent of a similar case with Audi

Hi all, on the new Sonos app, if I look for a band and choose a song, Sonos now only plays that one song, instead of playing the next song on the album, did it always do this or is this a new app thing? Also seems to find it difficult to connect to my Sonos speakers and control them properly, issues when I’ve selected a song it doesn’t play, or trying to forward a song to next it doesn’t do it 

I currently have a TV setup with one arc and one sub gen3.  I also have a Sonos amp connected to 2 outdoor Sonos speakers.  I would like to purchase a second gen3 amp and connect to the arc.  Occasionally removing from arc and connecting to amp to have a woofer outdoors with the two outdoor speakers.  Can this be toggled quickly or does the migration from arc to amp take a long time?

My Music Library has disappeared after a recent Sonos update and now I am unable to add it back.  I get an error message saying “Sonos was unable to add the Music Folder”.  I would greatly appreciate any tips on resolving this issue.  Thank you!

Not clear if I have got this… but if I purchase a pair of Sonos Ace headphones, hidden away in FAQ is the comment  “Sonos Ace does not group in the same way your other Sonos speakers group”. Are they saying that you can’t use Sonos Ace headset to listen to your Sonos Music library? If that is true it seem inconceivable. Is the expectation that headphone users listen to a different music library? Using a different App?I don’t have the Arc soundbar, but does the TV Swap for the Arc allow music from Sonos library to be played on the headphones. I have a Beam, so it seem this might work in the future but sounds clumsy.As always any insights appreciated. 

I have an original Sonos 1 system that was wired to my old WiFi system via a Sonos bridge, the WiFi has completely changed and we have also added 3 x TP-Link WiFi boosters around the ground floor to give a better WiFi signalThe system has stopped functioning following this upgrade and attempt to reset have failed? The speakers ( Play 1,3,5, Playbar) are completely wireless and do not have Bluetooth capabilities.What is the process to reset the system successfully , and will I lose my current Sonos playlist etc ?The WiFi  network I would like to use is the TP-link via my I-phone 14 controller Sonos 1 App?

Je ne peux plus gérer les paramètres enceinte arrière plus tous les réglages aigu grave etc me demande de me déconnecter et de me reconnecter mais rien ne marche merci Moderator edit:Google Translate-I can no longer manage the rear speaker settings plus all the treble bass settings etc. ask me to log out and log back in but nothing works thank you 

Hello everyone, unfortunately, I observe some marks on my headphone because of the case. I’m afraid that it becomes even worser.do you have the same problem ? 

Sonos speakers really are bad, I’ve tried everything. Rebooted so many times the play button is wearing away. i have three play 1’s in our pub. All on the same WiFi. The WiFi’s not great but it does it’s job. i connect them all together and they work. WiFi goes off and it’s chaos with Sonos. Reboot them all again and start again. Now a common issue is one speaker will connect and play and the other two won’t. Or the two others work and the single speak won’t. So we have a very quiet room without music. They are all updated recently and rebooted.  so what do I do now? I surely just need to replace these rubbish things?

Hi alljust purchased a new ROAM SL and Sonos Voice Control does not show up in settings.I only see Alexa and Google Voice controls.I notices some (very old) messages pointing to router/dns issues. I'verebboted router changed two times DNS rebooted networks optionsbut SVC stilll does not show up.can you help ?EDIT : SONOS SL does not have microphone...sorry i missed that

My 18 month old Sonos One just stopped working. It will not power up. I have switched cable, plugged directly into outlet but still not powering up. It was working perfectly the day prior.  Thoughts? 

When I ask Alexa to play music on one Sonos speaker it plays it on another speaker, slightly annoying!  Is there anyway to fix this? Thanks

App Update version 80.02.04Still missing the option to play the whole list of songs under these paths: - My Collection - Tracks- My Collection - Artist - XXX (chose an artist)  - TopTracks- My Collection - Artist - XXX (chose an artist) - Artist Radio- Recommended New Tracks 

I have a new Sonos amp. It will not connect. Sometimes I get as far as the app telling me it is connected but then failing to connect to my Wi-Fi .other times. It doesn’t even get that far.

My arc bar and sub (gen 3) won’t connect to the new app

How do I turn off voice assist from my Sonos Beam? It's so annoying! I don't need to be told what I'm doing each operation I conduct including volume!!!