New Sonos App

Hi @VonConway 

Welcome to the Sonos Community! And, apologies for the delay.

Sorry to hear of the issue you’ve been having in trying to play your music.

I’d like to look into this for you. What source of music are you using?

Hi Corey, I’m using Amazon music as my main source.

thanks

Hi @VonConway 

Thanks. I think sounds like expected behaviour, but it largely depends upon what you are searching for. If you search for one track and find it, selecting it will result in that one track playing. If you search for an album, however, then selecting a track from it will result in the album playing from that track, and continuing to the end. The last app had the same behaviour, I think.

If this is not the behaviour you see, please let me know.

This could be due to a few things - there are still some teething issues with the new app, but it’s possible things could improve after a simple reboot of your speakers and/or network. I recommend unplugging your speakers and router. Once the router has been off for at least 30 seconds, turn it back on and wait for WiFi to return before turning on your speakers.

I hope this helps.

Thanks for the response, I will do a reboot as suggested, and let you know, I probably wasn’t clear enough above, but for example, searching for the Foo fighters, greatest hits for example, playing the first song off the album, it stops after the first one instead of continuing with the whole album.  But also takes ages to connect and play the song, often saying has an error connecting, when eventually it does connect, if I try to change what is playing or stop it playing, it’s not responsive to that. 

Hi @VonConway 

Even with that exact example (Foo Fighters), we were unable to recreate your issue as you describe it - the album just moved on to the second track without issue.

Just to be doubly sure, what tier of account do you have with Amazon? We were testing with an Unlimited account.

Hopefully, the reboot will help with matters.

Ok, all rebooted and reset, using Amazon prime unlimited too, choosing top songs, playing the 1st one or any & it stops after playing that one song, doesn’t move to the next one as it would do in the Amazon app 🤷‍♂️ 

When you select an album or list of songs, don’t tap the first song, tap the play symbol at the top. It should then play all songs.

Sorry, I’m being a bit thick here- where’s the play symbol at the top? I can see one if I choose an album and albums play ok, but if I want to play a list, it just plays the one song

I don’t have Amazon Music as a music service on Sonos, but when searching for, say, Elton John via Spotify on Sonos, the search brings up “Top Tracks”. Tapping that brings up this screen, with play and also shuffle symbols:
 

In Amazon music it doesn’t have that play button when you search for top tracks. 
 

now it doesn’t seem to want to play anything