Fix & Optimize

Hello, I very recently purchased Sonos Ace headphones. However, i’ve found that the volume is constantly too loud when listening to music. Music that I used to sleep to now averages 65-70 db at the lowest I can get it, and using the headphones is unbearable at times. It is relevant that I use an Iphone and apple music.I have tried:• Turning my phone volume down to the lowest possible amount without it cutting out.• Using the Sonos app’s inbuilt equalizer• Trying to use Apple Music’s inbuilt equalizer. Which only has customization on mac.• Using Other equalizer apps. Which don't work due to Apple music’s DRM protections.I know that the volume isn’t high enough to be damaging. But I would really appreciate any ideas on how to further decrease the volume. I find myself wanting to return the headphones only a few days after getting them even though I like everything else about them. Thank you for reading!edit: I also want to add that the high volume is an issue for most media on my device.

I have a playlst on Amazon Music which has 538 aongs. The playlist works through the Amazon Music app but when playing through Sonos it does not play the last 38. I am aware Amazon used to have a limit of 500 songs but this is now set at 2,500, can the Sonos app not handle this yet?

Tenho  duas caixas de som SONOS  1 e 5 nao sao utilizadas a mais de 8 anos. Gostaria de utilizar, é possivel ? como configuro ? Estou no Aplicativo SONOS S1 ele reconhece a caixa mas diz que a configuraçao nao e compativel. como devo proceder ?ObrigadoJorge Giacon 

Buenos días.Quisiera añadir unos altavoces mission  pasivos ( los de toda la vida) a mi conjunto sonos.Tengo un  sonos amp en el que esta conectado el tocadiscos pero no quisiera poner cable hasta alli. ¿ es posible? ¿ hay algún alguna manera de hacerlos inalámbricos? ¿ me podeis recomendar algún aparato?Gracias Moderator edit:Google Translate- Good morning.I would like to add some passive mission speakers (the old ones) to my Sonos set.I have a Sonos amp that the turntable is connected to but I don't want to run a cable to it. Is this possible? Is there any way to make them wireless? Can you recommend any devices?Thanks 

Beyond Frustrated and about to ask for a refund. Our Sonos Roam will NOT connect to our existing system. IF we can actually get it to work, it creates its own system. We have done everything. Rebooted, logged out/in system, rebooted phone and internet. We have done everything we can possible think of and/or read about. We have done everything to NOT throw this POS across the room and currently opening a bottle of wine.We were able to connect via blue tooth once….yes...once! It seriously has just been a very expensive paper weight.PLEASE HELP!  For the price of this system/speakers, everyone expects MORE. fyi: After reading other posts and responses, we can assure SONOS that we do not have internet/connectivity issues. Our router is new and have had no issues with any other device. Please do not state this is the reason behind all the issues.  

Hi all, so pulling my hair out here like many! Playbar has been working fine the past year or so with my silver Samsung tv remote (QLED 55) and suddenly when unplugging it to set something up, voila the remote willnot adjust the volume at all. I have tried a factory reset, re-installation even the old power test trick to no avail!  It has done this before but I managed to fix it which means this issue can be solved, I just can’t remember what I done.Any help on this one would be greatly appreciated as I’m about to throw it over the wall!

Long story short.I cannot recall my WIFI P/WSo I did as directed and hooked it directly up to my router with TWO different ethernet cables.Still won’t work. Blames me for the power not being on or it being plugged in. IT IS.So I guess that’s that. I now have a expensive paperweight.And just for some history. This thing has been an absolute UX nightmare from the day I got it. Multiple networks, routers etc, and there has alway been issues. Why will it not work simply through a direct connect with ethernet it beyond me.When it works it’s great, but these issues have me looking elsewhere for another solution.I just can’t believe your system and app just basically is so archaic and well, s****.SCREENCAP WITH MY “OPTIONS”. Garbage.Moderator Note: Modified in accordance with the Community Code of Conduct.

After a recent update in the app i am no longer able to turn of surround-sound. I normally do this in settings - surroundsound.I have a beam, sub and 2 ones for rear speakers. Maybe I am just missing something? 

Hello All!I’m looking to connect a Beam 2 to my existing Era 100’s pair & Sub Mini. Is it possible to still use the Bluetooth on the Era’s for my main connection while still getting sound out to the Beam 2? I’ve heard I can have the Beam in its own group and then share the audio to it via connecting the groups together (would there be any sound delay with this??). Or would it be better to connect the Era’s / Sub mini to the Beam 2 and then use the HDMI to Optical to connect things to my pc? I’ve heard that there can be delays in the sound vs video if doing this…? Just looking for any tips / tricks to make everything connect together without delay as I’ll be mostly playing games and watching movies etc with the speakers (yes some music but mainly in the background). Any advice would be greatly appreciated! I’m loving the Era’s and Sub Mini so far!

I recently gave my Era 100’s to my son, how ever, they still appear in the app as Era 100 LR and Era 100 LR2, how do I remove the speaker from being seen in the App as every time I turn the system on it tells me they’re not connected.Any ideas on how to fix this? Thanks

At my previous home I had all Sonos Connects and spent years building a large playlist.  We bought a new house, but set it up with all new Sonos Amps, etc.  I brought a few of the Sonos Connects from the old home, but I’m scared to hook it up to my new system because I fear it will reinitialize and erase everything on the Connect.  What’s the best way to get my playlist off of the old Connect and onto my new system?

Dear Sonos, may I suggest you relaunch the s2 app immediately to allow us users to enjoy the Sonos systems we have all invested in. Currently the updated Sonos app is so bad & non user friendly it should have never been launched to market 🤷‍♂️

I think I have a weird one. I have 2 Sono speaks, 2 Google hubs, and on Google mini speaker. When I state the command hey google broadcast / make an announcement. Only my Google device play the broadcast / announcement, none of the Sonos speaker.Try troubleshooting this issue for a month and got nowhere. So if anybody knows what settings I need to configure or what I need to do please let me know. I really like this Google feature

Sonos arc keeps turning sonos arc mic on and off mute. No ambient noise. Could this be a firmware issue? I’m using it with google assistant.  I have it set up with two era 300s as surrounds. thanks!

Hi, I have 4 Sonos ceiling speakers that hang on an AMP. Furthermore, a Sub Gen3 and an Arc. I would like to connect everything to my PC and when I watch a streaming service in an app or play on the PC, I would like to have surround sound. How do I best connect the individual components and what do I have to consider? In addition, I regularly have a headset that I would like to continue using when the Sonos speakers are not in use. Thank you for the help. 

My one saving grace in all this was that at least I could still index from the desktop app (as the subject).Now I’m getting the error message that says the path has changed or the device is no longer powered up, neither of which is true. I realize this is not uncommon in the last few months, but I’m not as savvy as I would like to be. Everything is updated, heaven help me. File sharing, and so forth is still on. No permissions have suddenly changed.I’m reluctant to do anything too big before consulting people who know more than I do. Right now, not being able to index. My most recently added files isn’t the worst thing that could be happening, as we know from the last three months. I don’t wanna reduce the functionality I have by acting rashly. But my collection is on going so I would like it to be updated as often possible. I would appreciate any suggestions for how I might get myself back on track here. Thanks in advance. 

When, if ever will Ace be an integrated speaker (I know it’s a headphone) in the way all others are in the home? Sort being able to use without so much toggle and controlling and play music or TV out of it by simply designating it?

Mi bocina sonos 5 esta conectada a wifi, pero Sonos no la detecta. Sólo aparece la luz blanca parpadeando despacio y ahí se queda. Tiene solución? Moderator Note - Translation by Google:My Sonos 5 speaker is connected to Wi-Fi, but Sonos does not detect it. Only the white light appears, blinking slowly, and it stays there. Do you have a solution?

First off this has been a running issue since app update. Every week randomly I cannot start music on either of my Moves, just hangs and errors out. I can start music on any non Move speaker, then add the Move, BUT I cannot control the volume once added on the Move, only by physical touch buttons I can adjust. I have rebooted and restarted and it still has the same problem. Any help is appreciated! I’ve invested in sonos for its sound and portability, wife is done, ready to ditch the system! 

I was so impressed with my first Sonos Beam (2nd Gen) I recently took advantage of the 20% off and plashed out on another Sonos Beam (2nd Gen) plus 2x Era 100’s as a home theatre set.  However, I keep getting sound drops on TV/Xbox Series X but not on Spotify.  I have a Samsung UE65AU7100KXXU, fully updated on eARCSonos Beam (2nd Gen) Is hardwired to my router via Cat5e Ethernet cable Era100’s are on WiFi in the same room as my router  All speakers are updated and when I untethered the Era100 form the Beam i get normal sound (no drop). But when I reteather the Era’s the sound drops again.  The only fix I have is to turn off eARC and change to PCM. However, my other Sonos Beam (2nd Gen) works fine on eARCAlso followed the troubleshooting instructions on Sonos main site.Any thoughts on what I’m doing wrong or where the problem lies?

Hi everyone,I’ve been experiencing a frustrating issue with my Sonos system and wanted to see if anyone else has encountered the same problem. Whenever the alarm goes off in the morning, I’m unable to turn it off using the app or the physical buttons on the speaker. The only way I can stop the alarm is by switching the speaker off and on at the main socket.This is my first post here, so I’m hoping the community can help me out. Has anyone else faced this issue? If so, have you found a solution or workaround? Any help would be greatly appreciated!Thanks!

With the latest app update it seems like I can’t load playlist longer than 100 songs from AMZN playlists.  I tried with the desktop app and it worked fine.  Tried same playlist via the iphone app and it loads only 100 songs.  I know this was an issue about a year ago, but it seemed to be working fine until recently and I’m guessing it is the new app update.

I am currently designing two spaces -- outdoor pool and patio + my primary ensuite.  Patio:I’m planning to use an sonos AMP with 4 Polk Atrium 5 Outdoor Speakers. I’d like to have an outdoor volume control. Is this possible? Is so, thoughts on how to do this?  Primary Bathroom: We have a large L shaped bathroom. I’m planning to have one dual channel Polk RC6 in the large walk in shower and another single dual channel polk RC 6 above the vanity. I’d like to potentially connect these to a single AMP but have in-wall independent volume control for each speaker--allowing me to listen to music/morning news in the shower and not wake my partner in bed. :) Thoughts on how to best accomplish this without buying an AMP for each single speaker?  Thanks!

New router and have updated and connected all other speakers. Cannot connect the Play 3 now tho. When the App says it is discovering the Play 3 and is going to play the ID chime, nothing is heard. Then when it goes to the alternative method of having me push the highlighted button, it doesn’t recognize a button push. My guess is that I need to hardwire it to the network via Ethernet cable but I’m concerned I’ll have to redo all the other speakers again…??? 

What changed in today’s release that seems to start causing this again? Just updated the Android app to today’s 22 Jul 2024 version (mine shows 80.05.06-release+20240717.cbccdb2) and the Recently Played and Sonos Favorites section again lose content after 10 seconds from starting the app and home screen being finished loading and just display grey placeholders.     I have TuneIn stations in the favorites. In the previous app release the same happened but when I added TuneIn (New) service those sections started working ok and no longer lost content. But now the same error situation happens again and that same isn’t helping. I’ve tried but not helping:rebooting router rebooting 4 x One + Port rebooting phone re-authorizing TuneIn uninstalling Sonos app and re-installing removing TuneIn and adding it back resetting the app How do I fix this without buying a new router?iPad app correctly displays and keeps the content.Edit: as I earlier mentioned in another thread, the Android log shows ag