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Beyond Frustrated and about to ask for a refund. Our Sonos Roam will NOT connect to our existing system. IF we can actually get it to work, it creates its own system. We have done everything. Rebooted, logged out/in system, rebooted phone and internet. We have done everything we can possible think of and/or read about. 

We have done everything to NOT throw this POS across the room and currently opening a bottle of wine.

We were able to connect via blue tooth once….yes...once! It seriously has just been a very expensive paper weight.

PLEASE HELP!  For the price of this system/speakers, everyone expects MORE.

 

fyi: After reading other posts and responses, we can assure SONOS that we do not have internet/connectivity issues. Our router is new and have had no issues with any other device. Please do not state this is the reason behind all the issues. 

 

Sorry to hear you are having issues connecting your Roam to your home WiFi system. Please answer the following questions. However, there will be some questions about your network.

  • Which model of Roam do you have (i.e. Roam or Roam 2)
  • Are you having any connection issues with your other Sonos speakers 
  • What type of network do you have _Standard modem and router or Mesh consisting of a main router and 1, 2 or 3 satellites. 
  • Do you own your network equipment or is it provided by your ISP
  • If equipment is provided by your ISP who are they

fyi: After reading other posts and responses, we can assure SONOS that we do not have internet/connectivity issues. Our router is new and have had no issues with any other device. Please do not state this is the reason behind all the issues. 

 

When in diagnostic mode, once you’ve declared that the problem must be …] or cannot be o…], you are likely to be blindsided.

Just curious…You’re asking for assistance but you’re dictating how we can assist by not suspecting that your network may be considered in the investigation process. Furthermore you’re basing your request upon what you perceive or have read elsewhere.

So I ask…Do you tell your physician where they can and cannot examine you or what test they are not allowed to run to determine a proper diagnosis? I’m not suggesting that we in the community are heath professionals as Sonos is no where near important as your physical wellbeing. However, we do look at all possibilities to perform a process of elimination in order to properly diagnose Sonos issues.

So if you really want to get your Roam on your network you’ll have to answer questions such as the ones I asked in my first post. Also, when answering the questions I may not be the one who resolves your issue as your input will be visible to others who may intervene before I. This is a community where everyone tries to assist.

You can always call Sonos Tech Support. However, they will probably ask you to run a diagnostic which is not only looking at your Sonos products but also your Network.

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