Fix & Optimize

can’t add sonos era 100 to system 

Hi, I recognize all the UI and feature complaints, also some of the new limitations imposed… and I can understand the uproar; but is the app as a controller and portal to the system just base functionally unuseable and unstable?  I’m having so many problems, and I can’t seem to see community concerns around simple functionality being crap too.   if it’s a yes, sadly, I’ll have to look into an alternative control software, and that sounds almost worse.  Please don’t troll me, I love my Sonos system, but I want to hurl it out a window lately.. thanks. 

How do I disconnect Sonos Play3 out of system?

I’ve been a Sonos customer for over more than 4 years now.Since last week, an error has appeared when trying to play Youtube Music songs. From iOS: I get immediately the announcement “Can’t decode codec”From Android: when playing an album, the first song usually plays. Starting from the second song of the album, the “can’t decode codec” error appears. 

I have 2 era 100's , can I either connect them with 1 era 300 or use them as surrounds to the era 300? 

I have an own Sonos system but when I try to connect to a friends Sonos system it can not find any system.In earlier version of the app this worked.My friends wireless network have the same namn.How I connect to my friends Sonos system?

All my content services have been removed (same on multiple iphones). The system will now not let me add any content services (so it pretty useless). I’ve rebooted, as well as signed out but it makes no difference. It just says unable to load content. I can play directly to the speakers from Spotify, but throught the Sonos app nothing works.

5 Play 1’s, a Play 5 and a subwoofer, all useless due to speakers dropping out, an unresponsive app and speakers that literally won’t stop playing (not all of them of course because you can’t get all of them to play together). I actually have to unplug speakers to stop the music. After a very frustrating 9 months of Tier 2+ support this Electrical Engineer is junking the whole system for a more analog replacement. Sonos has become a damn joke and I will disparage the product any chance I get. 

Whenever i turn my sonos one volume to max, it plays at maximum volume for a few seconds and then, automaticly adjusts its sound level to the equivalent of around 65% yet still displays 100%Factory resetting did not solve my issue, and after hours of searching i couldnt find a solution.

Hello here!What am I doing wrong? Every time I put my podcast or radio on pause on my computer (which happens tens of times per day) - even for just 3 seconds (e.g. i go and look for something in another room etc.), my Sonos ERA 300 shuts down. When I put the sound back on, it needs ~10/20 sec to air music again so I have to stick by my computer, go to my “setting” pick the ERA again and wait for the sound to come back, which is a hyper painful. It’s such a poor experience, I don’t use my ERA anymore due to that, and I think there must be a parameter I get wrong.How can I fix that to make sure the ERA does not put itself in sleep mode after a few seconds pause?Many thanks!

I have always loved Sonos and been using it for a decade now but the new app comes close to reducing me to tears. Does anyone know if there is a way to change it back to how it was, without having to go back to the original S1 please?  The rooms ‘apply’ function is a nightmare! I just cannot seem to get to grips with it.  I have sadly never seen such a regressive upgrade! Please please please, Sonos developers, do something to fix it! 

On my Play:1 first Gen. the light is not on. I’ve tried another outlet and changed the cable also. Also tried to push the Play bottum but nothing works and my Play:1 is not contacteble. 

I bought a full sonos system about 4 years ago and my god, it was awesome. Within minutes I had a great sound system working, fully controlled by my phone. Amazing! Since then, every time I get an update something breaks. What used to be easy to do years ago is now painfully hard.  I recommended sonos to my girl friend this year based on my experience, but she has yet to get her system working weeks after buying the product.  I tried to play music tonight and after 20 minutes, have had no success at even hearing anything.  Why would a company that offered such an awesome product go and mess it up? Is there an option to pay real money to get sonos to just stop updating their app? Seriously. Doing nothing would be much better than what they're doing.  What is wrong with this company and why can't they get this right? Kevin

I am unable to add new content services. Trying to add BBC Sounds, Spotify and Amazon Music. In each case, I get redirected from the Sonos app to the provider to authorise the connection and am told that the service has been added successfully. But when I return to the Sonos app I get an error message saying the service has not been added.I am using the Sonos app on Android and have 2 Era300s in a stereo pair and a Play3  

When we try to open the new & improved (LOL) Sonos app it doesn't recognize the existing network, we have to clear the Sonos app and then try and open the app again, hopefully it will work, if not repeat the process  

So I’ve reached out to support about this numerous times and the two answers I’ve gotten are:A) Move closer to your WiFi RouterB) The Sonos Move 2 Speakers cannot handle the bandwidth of Lossless Audio over WiFi. I’m sure these support agents have no idea what they’re talking about.  The issue is with the speakers themselves, and can be resolved by writing better firmware.To disprove the claim that I am too far from my WiFi router, I went ahead and upgraded my already top-of-the-line-but-several-years-old WiFi router to an even better one.  I’m glad I spent the money on it.  It’s a better router with superior configuration options for techy people like myself.  Same connectivity issues with my Move 2 speakers.  Everything else works great on it including my other Sonos devices. If the second claim is true (the speakers can’t handle lossless audio) then I have to wonder why they were built in the first place?  They produce great quality audio when they work.  But most of the time they s

I am looking for someone I can chat with who has a great deal of experience with Sonos speaker placement in 2 rooms; 2 separate houses. TV Room (TV viewing)Small room 10’ x 14’ Living Room (Music listening)L shaped room Products we have:1 ARC2 Sonos Ones2 Era 3001 SubHappy to pay someone for their time.

I have a Beam Gen 1 and considering purchasing Sonos Ace headphones.  Following the recent software update, will the TV audio swap work with my Beam?  

Got a really annoying bug here. My setup is a few Sonos speakers round the home. Spotify family plan with Alexa to play. The Sonos account is set to my kids account so they can use Alexa without polluting my recommendations. I have always used Spotify to play music as then the account for Alexa stays on the kids account. One of my favourite play lists is release radar but it is now not playing correctly. It will play the first song and then the second song appears to be like it is on shuffle on the play list then maybe three more songs as if on shuffle and then it's off into the recommendation wilderness playing songs not on the playlist. It's really annoying me and 50% of my Sonos listening is this and it doesn't work. If I go on the Sonos (cr)app, change to me and play release radar it works but I will get kid pollution then. Other playlists including discovery weekly seem to work  I suspect a big in the new app, any ideas on this other people with it or potential fixes?

Now i’m getting real tired of being a Sonos user.Since update to IOS 17.6 and 17.6.1 my speakers are totaly bonkers.i saw the CEO’s update, so i think it’s a bigger problem than just me.i have 2 Era 100 conected with my turntable and TV. Bur the Line-in looses connection all the time. And when it’s connected, the sound moves from left to right constantly.i have deleted the system and set it up again, but the same happens. So now i’m getting a bit pissed that a company that produces high-end products don’t deliver.more people with the same problems?

Moving Sonus System System Setting Doesn't Display "Update Network"New WiFi Network is up, running Max, AppleTV - no sound on the sound barOpen the Sonos app and wait while it searches for your Sonos system. When the Sonos app shows “No products found,” select Go to System Settings. Under Your System, select Update network. <=== This does not appear in Sonos App (did appear in the AppleTV set and and Max updated Wi-Fi Network and working)

Can anyone tell me if Sonos supports lossless streaming from Napster? Definitely a lot of info about Apple Music lossless out there, but I can’t find an answer about Napster. Any help?

I am using some older outdoor speakers in my Lanai, wired to a connect amp inside.  The sound is not the best. (My wife got used to the sound Sonos can put out LOL) I was thinking about using 2 Play 1’s but the humidity here might be bad for them.  I am looking for recommendations for a wired speaker that will work well with the Connect Amp. I may upgrade to the new Amp for a bit more power but for now the Connect Amp is what I have.

I have several Sonos speakers and all are powered, like a remote, play 1, play 5, etc. and i have been using an Amp but it failed recently. So i was wondering if the Port could be used instead. I have an Audio-technica AT-LP120-USB Direct-Drive turntable with a line-in pre amp. it the Sonos Amp overkill? Would the port work? I also have a bridge to connect everything using WiFi. thanks from Panama