Fix & Optimize

12:15PM, I’m writing this note in hopes that someone benefits. Speakers through house, playing Spotify crickets for tinnitus. Sound will not play consistently, restarts often, doesn’t play on all speakers. Many calls w support, same feedback always…”reboot all systems”. Zero help and the worst part is - you know it has problems. 900+ posts on your site alone for a speaker system while Elon Musk has intelligent cars. Good luck Sonos.

Consistent problems with the Roam after using two devices swapped with Costco.   No problems bringing onto existing, problem free, complex SONOS network with an extensive Plume configuration for WiFi (really get 100Mbs/20Mbs all through house).   Current SONOS app at 14.0.2.At 100% charge. Flashes yellow/white. Playback plays half second of stream repeatedly a second apart. White / Amber flashing status. Same symptom on bluetooth. Setup on Google for voice … problem with/without Doesn’t matter if Trueplay is enabed or disabled. Have done a repower and factory reset with no resolution.With repeating issue on two Roams, and similar symptom whether WiFi or bluetooth,  would appear to either be defective hardware or firmware as not wireless data transport.    SONOS will RMA a new device, will share how it goes.

I’ve moved my networking equipment into a small rack in the garage. To cut down on required power plugs in the rack, I’ve used a multi-port USB charger to provide power to Hue and Hive hubs. I’d like to do the same for the Sonos Boost, but I’m really struggling to find a USB DC power cable with the correct barrel connector to fit the Boost properly.The nearest connector I found was Type H (OD: 3.4mm, ID:1.3mm) that you can just about squeeze in, but it’s an unreliable loose fit. Does anyone know the size spec of the Boost power connector, or even better found a USB DC power cable that fits? Or is it a non-standard Sonos specific fitting?An ebay option I tried that claimed to be for the Boost just sent the same Type H cable that’s too loose.

Hi all... we have a largish commercial space, about 250 SQM's and are going to put 3 Sonos 5's in the left and right corner. The ceilings are high, maybe 2.5 metres... would it be best to point them down and facing vertical or down and horizontal?Below are images of the room at different angles and where I propose to put the Sonos 5’s… 

I just want to say thanks to Sonos for sorting me out with a replacement speaker. My play 1 gen. 1 had developed a muffled distorted sound. I reached out for help and after a bit of back and forth, they identified the problem as a well known hardware issue and offered a replacement. Now this speaker was waaaay out of warranty but they replaced it all the same. This type of service is why I have adopted Sonos throughout my house and was the second time they have stepped in to replace out of warranty speakers. So thanks again sonos – you have a customer for life here.

Hello!I have a relatively long room.My TV is on one side. I’m looking at buying a home cinema set (Arc + 2 One + sub, or Arc + 2 Five).The problem I have is when using the speakers to listen to music and being somewhere else in the room. Sound power is more than adequate, but I can’t really enjoy stereo sound since both soundbar and surround speakers are on one side of the room.I am thinking of buying additional speakers and place them at the very opposite side of the room, where the kitchen is, or on the two sides of the table. However, I would like to profit from the rich set of speakers on the TV side.Any suggestion on how to optimize the setup?  

Thought maybe this was isolated to my system but was at a friend‘s last night and the same thing. When listening to a Sonos Radio station (free version) there is a very momentary blip at the beginning of each new song, usually a few seconds after the track starts. It’s just a half second silent blip. So annoying and I don’t know why this is happening. 

Hi, i have an open space floor plan (see pic), and I’m going to use multiple Amps to set up home sound.  In the living space, I’ll have an Arc with 2 rear ceiling Sonos Sonances forming an Atmos system, connecting to a single Amp,  and then I’ll have 2 to 3 pairs of Sonances in the large open area covering the kitchen, dining and living area.  (And I'll have outdoor speakers connected to an Amp; there are two outside decks, where the grids on either side of room are).Question: If I'm not using the Arc and Rear speakers as home theater/TV, can I switch their use/incorporate them into a larger all-over system? If so, then I won’t need an extra pair of Sonance speakers in the living area. I know the Amp can control up to 3 pairs, but they have to play the same sound.If I have the 2 rear speakers on one Sonos Amp, can I also connect two more pairs of Sonances to the same Amp, have the 2 pair shut off when doing Atmos, and then have the option to shift over all 3 pairs  supporting the all-o

I’ve seen a few posts here and elsewhere about the so-called “Machine Gun” or “Jackhammer” glitch, usually related to the Beam (Gen 2). As well as being a long-time member here, I am also a member of various related Facebook groups. For the benefit of others, I would like to inform the community that the glitch has been discussed at least once in relation to an Arc, and I also experienced the same fault in a Roam. In my case the problem took a few months to work through with tech support, because unlike the mains powered devices, the Roam only exhibited the sound for a few seconds before it fell offline. My Roam also exhibited a power retention problem with the battery that was either related or unrelated, so it has been replaced under warranty for another reason.Anyway, if you are experiencing this glitch and cannot explain it to anyone, this YouTube video helped me put a name to the problem.

I’m so sick and tired of having to spend 3 hours to get my Sonos app to recognize the speakers and play music.  This is so beyond ridiculous, the only reason I am still doing this is because of the almost $1k of investment in these speakers. Ok, got that out of my system.  Here’s the stats - have 2 Ones and a Move.  Xfinity internet, and added a TP-Link M5 mesh a couple months ago. I had an issue with that - took many hours over a month to finally get my speakers to use the main network.  Everything was ok - better anyway - for a month or so, then I opened the app the other day, and it says that my speakers need an update.  Ok, I’ve run updates before, and it’s a pretty easy, straightforward thing.  Well, no, I get an error.  Try again.  Still an error.  Go to the trouble shooting page.TANGENT:  Why are we supposed to just up an restart our router for EVERY DAMN problem these speakers have?  My son and I both work from home.  He has a CS job and sometimes works until 9 PM.  I CANNOT ju

My current set up is ISP modem (in bridge mode) to Google Wifi, to network switches.  I have ethernet throughout the house so I have a number of devices wired to the network.  This includes one Sonos Connect.  The Connect seems to kill only the wired network.  I’ve done plenty of rebooting, unplugging, replugging, etc. If I leave the Connect off the wired network, everything seems fine.  If I plug it back in, anything with a wired connection eventually either loses network connection or fails over to WIFI.  WIFI still works fine.I assume this is something to do with STP but I can’t change that setting in Googile or the switches.  Is there anything else I can try? 

I have a problem which happens every few days. The sound becomes ‘broken up’ and jerky - like using a microphone that’s not connected properly, so we get every other word, something like that. If I change to a different tv channel, it’s fine, then go back to the original channel, and that’s fine too. So it’s an easy fix but so annoying!!! The other day I came in the room with the tv on and the sound was just stuck on like an ‘echo’ - sort of ‘pay pay pah pah pah…..’ very rapidly. Like feedback I guess. I turned off/on and it was fine again.why so many issues with a premier product that is not cheap.My Arc is connected to my Samsung Neo QLED TV via a Smart Connect box using the e Arc port.

Hello good people. Have been toiling with an issue with my music library for way too long now and i need it sorted. I have two Sonos One’s and a Sub (all ethernet connected now) and I have my music library exposed through Samba/SMB shares by both a Raspberry Pi and as of today (for test purposes) an Ubuntu Desktop (just 4 albums).Using the S2 controller app on a windows 10 desktop, it will happily accept the details of these shares, but it just sticks on the Updating Music Library, please wait spinning message, and the folders never appear (left it running overnight, good 12+hrs) before I went and setup the Ubuntu desktop and am getting the same result with that, with just the 4 albums on it.Sonos chat team got me to try a few things which hasn’t made a difference so i guess i’ll be on the phone later in the week, unless one of you kind people have any thoughts/ideas?My smb.conf file already contains ntlm auth = yes and server min protocol = NT1 (although i dont think they’re necessari

My toddler put a toy ball in the sub and I can and I can’t get it out. I can not find anyone to repair the sub and sono’s will only let me send it back with a payment of $550. The sub works fine but you can hear the ball rattling around at certain times. It’s just really annoying. Does anyone know how to take this apart or have a good way to get the ball out ? 

Trying to update my Music Library. Getting the message: However, that path is absolutely available. Additionally, I am literally listening to music in that Library right now. Sonos can find it, Windows can find it, it just won’t update.

Hi everyone.  I have a multi-year old Sonos connect.  No issues until today, but music is cutting out for with almost 30 seconds left in every song for about 10 seconds, but ONLY on music in my Apple Music/iTunes library.  Amazon music and Spotify music are unaffected.  Track timer keeps moving, but audio drops then returns with about 20 seconds left.  Have rebooted everything, dumped and reconnected the music library, run multiple re-indexes.  iMac (where the library lives) is not sleeping, and neither is the iOS device I use to control. Am at a loss.  Any ideas?

I have a Sub and two Fives. There is something off with the upper mid treble on the Fives. IMHO and it drives me nuts! The overall sound of the Fives is outstanding. Then an instrument, often a drum sound, will hit that particular frequency and sound very artificial. Anyone else experiencing this?

I recently set up a Sonos system in my living room that consists of an Arc, a Sub (Gen 3), and two Sonos One’s. Yesterday I had to update the firmware of my router as it was having connectivity issues, and the speakers disconnected after the update. I updated the WiFi the system was connected to via the Sonos app, and all the speakers were able to successfully reconnect except for one of the Sonos One’s. I reset the Sonos one by holding the button on the back down until it flashed green, and the set it up through the Sonos one app. When it asked what room to add it to, I chose the “Living Room” which the other 3 products are a part of. However, for some reason it added to its own new Living Room, called “Living Room 2”. How do I get this Sonos One speaker added to the existing Living Room with the other 3 speakers?

I would say the vast majority of average people want to disable Wi-Fi on their Sonos because they want their home hardwired and are not comfortable with Wi-Fi.In my case, I have a dog with a glioma brain tumor which even cancer.org says arises from radiation exposure. He spent most of his life with the Wi-Fi router near his bed  - so I’m attempting to hardwire my home now that he’s back home from treatment.I was very upset to see, after paying an AV expert $300 to come in and fully hardwire all my Sonos components and set up a router switch, that you guys don’t actually turn off Wi-Fi even though it explicitly says I’ve done so in the app.Maybe it won’t “work” with Wi-Fi anymore, but it sure as heck hasn’t turned off the ARC sound bar wifi radiation “atomic bomb” which, others have reported many times, is emitting levels of radiation far beyond acceptable limitations for human health as per guidelines. If you don’t agree with me or believe me about this, please look it up.(Just to head

This is a bit of a complicated scenario, but in essence I am wondering if it is possible toextract the front left and right channels of an HDMI stereo or surround input stream send them to 2 Symfonisk speakers (front left/right) that are connected as UPnP renderersI would then try to deal with the rest of the signal in another way; eventually also UPnP or wired off a soundcard… thank you Background: I very much like the Symfonisk panels, but they cannot be configured as front left/rights in a surround setup for some reason, so I am returning the rest of the Sonos stuff (Beam2 and sub)

I have seen lots of discussion about similar issues, but I haven’t seen my particular issue.  I have my Sonos Arc connected to the HDMI eArc input on my Bravia TV.  The Chromecast with Google TV is connected to the MHL HDMI input.  If for example I watch Netflix through the App on the Bravia, I get full Dolby sound.  But if I watch the same Netflix program through Chromecast, I can only get Stereo PCM sound.  I have fiddled with every sound setting I can think of on both the Bravia and the Chromecast, but I can’t improve the sound.  Any suggestions? Thanks,Mike

I own two (2) Ikea symfonisk bookshelf speakers and i just bought one (1) Ikea symfonisk lamp gen 2.I realised that the lamp lacks by far in terms of bass compared to the bookshelf speakers.Is that normal ? I raised the bass at +8 and there is only a little change there.Is that normal or my speaker has a bass problem ?? 

I’ve seen a few questions on this subject, but they all appear to be at least a year old.I just specifically purchased a One SL and paired it to a Google Nest Hub Max so I could use voice commands for Apple Music, but even that doesn’t work.Is there a timeline for fixing this?

Hi all,I’ve had the Arc since Christmas and added the sub a couple of weeks ago. It’s been brilliant and is a huge improvement on my last soundbar.However, it has started randomly making a weird noise, which I can only describe as a static sound,  It was quite bad a couple of days ago while watching BBC News when the news reader was speaking. It happened again when I put Sky Sports on and the pundits were talking at half time.Also, when I’m in the Home menu on the TV (Sony A80J) it does it when I’m navigating around the screen, but only if I leave the cursor for a while then move it. It’s the same on the internal apps.These noises went away by simply turning the TV over then switching back but I shouldn’t need to do this.It is rather annoying. Is there something wrong with my Arc?I disconnected the Arc to see if it was the TV but it’s not, it only happens when the Arc is connected.I have tried unplugging everything from the mains and disconnecting all of the HDMI cables and power cable

This is more of a nuisance than anything else so I did not formulate it as a question. Periodically, the Sonos app on the iPhone, iPad or PC will be unable to find the Sonos system or will only find some of the devices in it. It is sometimes the case that the iPhone for example finds everything, the iPad finds some devices and the PC finds still a different combination of devices. The system contains a Connect, two Play 1s and a Move. Sonosnet is not in use. Sonosnet did not work well in the environment and appears to suffer from interference from my 4 node Linksys Velop mesh Wi-Fi system. The mesh makes use of the overlapping 2.4 GHz Wi-Fi channels thus stepping on Sonsnet when it tries to use 1, 6 or 11. The Connect is wired via Ethernet and its wireless radio is disabled. Both Play 1s are on Wi-Fi, as is the Move.From the layer 2 perspective, the MAC address table of every switch in the network contains the MAC addresses of every Sonos device and of all devices running the Sonos app