Roam Problems

  • 9 February 2022
  • 1 reply
  • 106 views

Consistent problems with the Roam after using two devices swapped with Costco.   No problems bringing onto existing, problem free, complex SONOS network with an extensive Plume configuration for WiFi (really get 100Mbs/20Mbs all through house).   Current SONOS app at 14.0.2.

  • At 100% charge.
  • Flashes yellow/white.
  • Playback plays half second of stream repeatedly a second apart.
  • White / Amber flashing status.
  • Same symptom on bluetooth.
  • Setup on Google for voice … problem with/without
  • Doesn’t matter if Trueplay is enabed or disabled.
  • Have done a repower and factory reset with no resolution.

With repeating issue on two Roams, and similar symptom whether WiFi or bluetooth,  would appear to either be defective hardware or firmware as not wireless data transport.    SONOS will RMA a new device, will share how it goes.


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1 reply

Badge +17

Hi @FrankOwen,

 

Thanks for sharing your experience, and I’m sorry to see you’ve had issues with both Roams. Please do let us know if the RMA resolves it for you.