Contributor II

Sonos - thank you!

Forum|Forum|4 years ago
February 9, 2022
1 reply
60 views

I just want to say thanks to Sonos for sorting me out with a replacement speaker. My play 1 gen. 1 had developed a muffled distorted sound. I reached out for help and after a bit of back and forth, they identified the problem as a well known hardware issue and offered a replacement. Now this speaker was waaaay out of warranty but they replaced it all the same. This type of service is why I have adopted Sonos throughout my house and was the second time they have stepped in to replace out of warranty speakers. So thanks again sonos – you have a customer for life here.

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