Help! Trying to Update and in the 13th circle of hell
I’m so sick and tired of having to spend 3 hours to get my Sonos app to recognize the speakers and play music. This is so beyond ridiculous, the only reason I am still doing this is because of the almost $1k of investment in these speakers.
Ok, got that out of my system. Here’s the stats - have 2 Ones and a Move. Xfinity internet, and added a TP-Link M5 mesh a couple months ago. I had an issue with that - took many hours over a month to finally get my speakers to use the main network. Everything was ok - better anyway - for a month or so, then I opened the app the other day, and it says that my speakers need an update. Ok, I’ve run updates before, and it’s a pretty easy, straightforward thing. Well, no, I get an error. Try again. Still an error. Go to the trouble shooting page.
TANGENT: Why are we supposed to just up an restart our router for EVERY DAMN problem these speakers have? My son and I both work from home. He has a CS job and sometimes works until 9 PM. I CANNOT just turn off my router. This means that I can’t try to fix this FOR DAYS. Doesn’t anyone at Sonos understand this??? That is not a solution.
Ok, so I finally am able to walk through the steps. But, of course they don’t work. Now it’s the weekend and there’s no CS. Grr. I keep trying different things, but nothing works. I finally am able to call CS, and they want me to create something called a bridge - I don’t know what the F that is, and I’m technical, but this is ridiculous. She also tells me that I should plug the speaker directly to the main router. I do not have the time to do this. It sounds like no big deal, but I’m trying to make dinner, I work all day - I have to go unplug speaker, move it, plug it in. So, I finally had time to do that today. I turned off the TP-Link (unplugged it) because they said I should do that too. I plugged in the speaker and tried to update it, and I got some error saying that I should remove the bridge? What bridge? I never did set up the bridge.
When I tell you that I wanted to cry, I am no exaggerating.
So, I plug everything back in, and move the speaker back. Of course now the app can’t find it.
I decide to Google what creating a bridge is for my M5. I read an article that says what it means is making it an access point. It’s not too difficult - unlike Sonos, I can just follow the steps that TP-Link has given, and now I don’t have a 2nd network, but an access point.
I try to connect my speakers again, and they connect. Wow! I go to try to do the update, and it says that the speakers don’t need an update!!!! Maybe when it was plugged directly into the router, it actually did update. Wait, no, it’s only fooling, as soon as I try to play something, it shows one of the One’s still needs an update (the one I had plugged in).
I try to update it, and again I get the error.
I spent another couple of hours going through the steps that are suggested. I got 10k steps just running back and forth from my speakers - unplugging them, plugging them back in, resetting the router, running back to the app. Waiting, waiting, waiting for it to recognize the speakers. Right now, it recognizes one of the Ones and the Move. The other One says that it needs an update, and it won’t update.
I love the idea of streaming music with these speakers, but I really can’t do this anymore. I’m hoping that I can sell them to some unwitting person, and buy and Echo or something. Sure, it won’t sound as good - but not great sound or no sound, I think I’ll take not great sound.
If you have any suggestions besides turn off speakers, turn on speakers, restart router, repeat, I would very much appreciate it.