Contributor I

internitent broken sound

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I have a problem which happens every few days. The sound becomes ‘broken up’ and jerky - like using a microphone that’s not connected properly, so we get every other word, something like that. If I change to a different tv channel, it’s fine, then go back to the original channel, and that’s fine too. So it’s an easy fix but so annoying!!! The other day I came in the room with the tv on and the sound was just stuck on like an ‘echo’ - sort of ‘pay pay pah pah pah…..’ very rapidly. Like feedback I guess. I turned off/on and it was fine again.

why so many issues with a premier product that is not cheap.

My Arc is connected to my Samsung Neo QLED TV via a Smart Connect box using the e Arc port.

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nik9669a

Senior Virtuoso

I’m sure someone will give some helpful advice soon: it prob relates to the eARC connection, I suspect. But why assume it’s the Sonos device rather than the TV or the Smart Connect box?

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Doctor VockAuthor

Contributor I

Hi and thanks for the reply. I am looking into the TV and Smart connect as a cause of the problem, but thought I’d check out the Sonos community too in case anyone else had had the same problem and found the cause. Dr Vock.

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Doctor VockAuthor

Contributor I

Quick update. Whilst watching TV, the Sonos Arc stopped completely. No sound. Changed TV channels, switched off/on…..nothing. Switched to sound from TV speakers and it’s fine. This isn’t the first time the Sonos has self-muted. I’ve disconnected it now and will contact Sonos support for advice.

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nik9669a

Senior Virtuoso

Have you tried powering off the tv and connect box too?

You still seem to be assuming it’s the Arc.

Can you stream music to the Arc?

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