Fix & Optimize

Dear SONOS Product Team,on my iPhone X within the Sonos App I only can after multiple trials select the “Folder” section of My Music Library, because the icon is overlapping on the screen with the Music Library Search Tab. I cannot scroll more down, because that is how the app screen is built and presented within my iPhone X. It is next all other bad qualities of the new app, a super painful new design release that prevents me to have a smoothless app experience.This is a must changer for the next few weeks.Get your job done well, since May SONOS has lost tremendous amount of user confidence.--- New Sonos App (May 2024) Release Comment ---Atrocious work, the new app released in May is a user experience disaster. The worst I have ever seen in App release history overall. Shame on you. You removed the majority of relevant user functions within one update and now you are taking months to give us back the functionalities that we have paid for when making the decision to buy the SONOS hardw

When I target a speaker using AirPlay, its group is reset and I have to create the group again. This happens very consistently for all my speakers and from all my devices (Mac, iPhone, iPad). Is this a known bug?

I just sold my Beam 2 and I want to delete It from my Sonos app. How can anyone do this?

The IOS app could not find my products after a replacement router was installed.  I did a factory reset as the app said and the router is showing the speakers.  The app took me through setting up the speakers then failed to link them to my account( on the app).  Now the app can’t find the Play:1s and I am not sure what to do next. 

Can I create a Bluetooth connection between my Sonos play three and a Bluetooth turntable with preamp? Thank you for your response.

Hello,  I try to build a small side project, to manage the speakers in my house.I want to be able to create a new group of speakers.to do so i want to use createGroup (sonos.com){protocol}://api.ws.sonos.com/control/api/{version}/households/{householdId}/groups/createGroup This endpoints take the playerIds and householdId, and is working fine…But i would like to have my music "follow” the group, and if i understand correctly i have to give themusicContextGroupIdBut i can't find this field anywhere inside of the /getGroups endpoints… [ { "_objectType": "group", "id": "RINCON_48A6B83C422401400:1745150303", "name": "TV Room", "coordinatorId": "RINCON_48A6B83C467401400", "playbackState": "PLAYBACK_STATE_IDLE", "playerIds": [ "RINCON_48A6B822467401400" ] }, { "_objectType": "group", "id": "RINCON_48A6B8EA189801400:1322091760", "name": "Bathroom", "coordinatorId": "RINCON_48A622EA189801400",

Napster has been misbehaving for the last couple of months on my S1 system.   Two problems:A lot of tracks are cut off early, as much as a minute before the actual end.  I mean that Sonos jumps to the next track well before finishing the current track.  It’s different for each track, and not all tracks have the problem, but it’s consistent for the tracks that do (i.e., for a given album/track, it always seems to cut off early at the same point). Seeking doesn’t work at all.  If I seek in a track, I get “The connection to the server was lost” and it skips to the next track.  Merely pausing and resuming triggers this behavior.

Background InfoSonos App Version 15.9 Sonos OS S2 Build 75146030 Sonos System Beam Gen 2 ver159 build 75146030 Sub mini ver 15.9 build 7516030 Samsung TV QE75QN85BATXXU Sonos Beam 2 connects with Samsung TV with eARC Problem- After TV is off & on, the TV will lost the connection of Sonos Beam and output the audio with internal speaker WorkaroundPower off the Sonos and Power on the Sonos. The TV will re-connect to the Beam.Tried to reset the Sonos Beam or Power off sonos beam&TV + Disconnect sonos beam + Power on sonos beam&TV + connect sonos beam. But the problem still exists. Please kindly advise how to resolve the issue

my Sonos system is gone after replacing my nbn battery. They have disappeared from my Sonos app and my phone can’t find them or re add them. Does anyone know what I should do ? 

My sonos beam recently stopped giving out any sound , it is connected to a Samsung TV via hdmi .I found that the sonos app on my phone which I rarely use had deleted itself (?)After reinstalling the app could not connect to the beam , even after factory resetting the beam .Also when looking at my hdmi on the TV,  there are various picture of white soundwave / wavy line patterns and shapes which periodically change .Any ideas anyone , thanks in advance 

I have a Sony PS-LX310BT turntable with RCA outputs. I also see that it has a USB-B output. What’s the most practical way to connect it to my new ERA 100?  

Can anyone at Sonos please give some indication of how to get my album artwork to show on desktop and phone / tablet apps ? Is this something that needs fixing ? If so when  Or Is there anything I can do myself to get it back that I'm not aware of ?? Thanks

Que tal, de pronto no enciende mi somos move, cuando la coloco en su base, enciende el led de la batería por 7 segundos y se apagapero no carga y tampoco enciende, alguien sabe cuál es el problema o que debo hacer para usarla normalmente? Gracias  Moderator edit:Google Translate-Hi, all of a sudden my Somos Move won't turn on. When I put it on its base, the battery LED turns on for 7 seconds and then turns off, but it won't charge or turn on. Does anyone know what the problem is or what I should do to use it normally?Thanks

Tengo SONOS, ALEXA y SPOTIFY. Hice de todo, durante varios meses: quité los SKILLS de spotify, de alexa, etc., deshabilité los parlantes del sistema y volví a habilitarlos, cambié la red WIFI (usé 2,4 y 5, solo una de las dos), eliminé las APP de estos sistemes en mis devices y volví a instalarlas. En algún momento me decía que había restricción geográfica. En fin, la solución que hoy (25/08/2024) me funcionó a mi: deshabilité la Skill de SONOS en ALEXA… al querer habilitarla de nuevo, me dijo que no podía por restricción geográfica (¿en Colombia?)… así que me fui a SONOS y allí, en cada parlante, volví a habilitar ALEXA…. ¡¡¡¡SE SOLUCIONÓ!!!!!… un año frustrantes con mis parlantes de SONOS sin ALEXA y hoy lo logré… Ojalá les sirva. Saludos Moderator edit:Google Translate-I have SONOS, ALEXA and SPOTIFY. I did everything for several months: I removed the SKILLS from spotify, alexa, etc., I disabled the system speakers and re-enabled them, I changed the WIFI network (I used 2,4 and 5, o

Earlier this week, to my unexpected joy, I found I could access past BBC prom concerts by clicking on ‘podcasts’.  Today however, when I click through from ‘BBC Sounds’ to ‘Discover Podcasts’ there is simply a message ‘Unable to browse music’   Is this a temporary problem ?  I can see there was a conversation several months ago.  Is there anything I can do to access past BBC concerts ?

When playing Dolby Atmos content on my Sonos Ace Headphones, am I supposed to see the Dolby Atmos Badge in the Sonos App?  I have tried playing Dolby Atmos content from my Arc using TV swap as well as directly from my iPhone (with the Dolby Atmos setting both at automatic and always on), but I never see the Dolby Atmos badge present in the app when using the Ace headphones.  When playing the same content on the Arc, I do get the Atmos badge.  Is this how it is supposed to function or is something setup incorrectly?  Thanks in advance for any assistance.

Hello everyone,A few months ago, I bought a Sonos Amp for my home hi-fi audio system. I connected it to a turntable and a preamplifier, and everything works quite well. Recently, I decided to purchase a Sonos Ace headphones, thinking that since they are from the same brand, they would seamlessly connect and allow audio output via Bluetooth to the headphones. To my surprise, despite being from the same brand, this connection isn't possible, which I find quite astonishing.Additionally, I tried connecting the headphones to my PS5, but that wasn't possible either, which was somewhat expected since they are not from the same brand. However, what really surprises me is that I can't connect them to the Amp. So now I have a $500 headset that I can basically only use to listen to music and sound from my phone, haha.With that said, I'd like to ask the community if there are any updates planned that would allow the Sonos Ace headphones to connect to the Amp, or if this is something that will neve

I have 2 Sonos One speakers and an using the new Sonos app to play radio stations (e.g. NHPR, WNYC). Several times I have noticed that when I change the station (e.g. switch from NHPR to WNYC), the system continues to play the original station (e.g. NHPR). If I switch to a different service (e.g. SiriusXM) and then return to the station I want to hear (e.g. WNYC), then it works as expected.  Do others have this issue?  Thanks,  John

Some time ago I started gettjng what I can only describe as a reverb sound coming from my Era100's connected to my Arc as surround sound pairs. It never happened when I had my previous One SL's as surround speakers. And I'm pretty sure it wasn't like that when I first set them up. I've powered down all 3 speakers (Arc and both Era100's) and it's still happening. Its almost to the point of being unlistenable Any way to fix it?

I got a Sonos Arc from USA. I know the device itself switches to 220V (range 110-240V) but the power cable is rated 125V. Can I use the same power cable in India (220V) or should I get a new power cable from India

Should the Ace, show across all my controllers on different devices once setup ? As the ace would not set up on my app on my one plus andriod phone i used my daughters iphone to set up and the device, on that phone in the controller app the Ace shows, It works on my Andriod device but will not show in the controller app so  I can use equalizer etc It doesnt show on the desktop either

Is e bought the IKEA Symfonisk second hand .thr typers shown as E101. I have no other Sonos products at the moment this is therefore my first venture into Sonos. I have gone through the clearing of old data process and the light on the front is flashing green and white . the speaker is plugged into the mains electricity . I believe it is a Bluetooth speaker but my Apple iPad can’t find it. what other steps do I require to take . It says it is a wireless speaker so Ipresumedit could be connected to via  luetooth .Is this correct or does it have to being,used in my home network . hopefully the answer is it is Bluetooth enabled thank you for any help offered .i tried the Sonos bot but was in a queue of #1and eventually gave up . It’s not been a good first experience with Sonos so I am hoping someone on herecanbdlp me TeflonMan      

My Sonos is listening and responding to my requests but not actioning them. I say “Alexa play Spotify” it then responds “playing Spotify” but then doesn’t play Spotify. It does this with all requests and I can now only control it via my mobile.  This has happened since I rebooted it to reconnect it to my new iPhone. I have tried rebooting the Sonos, restarting the internet, removing and re adding voice control. Nothing… Can’t get through to the helpline as it’s a 40 minute wait. Someone please help. 

Just taken delivery of a new ERA 300 and it won’t play Apple Music -  I read the following but have not a clue how to accomplish it? There was an immediate update when I set the system up but that seemed to go ok.Spotify is working fine as is Amazon. Summary from another post - which may to may not be the answer. I cannot see how to do thisConnecting the Apple Music to Sonos app Switching on Dolby Atoms in Auto and Forced ON mode in Music Settings (Settings/ Music/ Dolby Atmos) Played only Selected Dolby Atmos Playlist or Songs with Atmos. Spatial Audio need to be switched on in the System Settings of Sonos Speaker  Stream Dolby Atmos music from Apple Music directly from the Sonos app

Hi I have issues with my Beam ARC. When trying to connect it says ARC not connected when the cable is actually connected. Sometimes when I turn off tv and on again it connects but the tv keeps forgetting the ARC. Other times it says some other device is interfering but no other device is in. Trying to connect here but it’s saying ARC cable is not in