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jebrick
Contributor I
August 24, 2024
Answered

App can't find Play:1 speakers with new router

  • August 24, 2024
  • 7 replies
  • 273 views

The IOS app could not find my products after a replacement router was installed.  I did a factory reset as the app said and the router is showing the speakers.  The app took me through setting up the speakers then failed to link them to my account( on the app).  Now the app can’t find the Play:1s and I am not sure what to do next.

 

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Best answer by Airgetlam

I’d try temporarily wiring the PLAY:1 to your router with an Ethernet cable. If that doesn’t work, i would call Sonos Support directly to discuss it.

7 replies

Airgetlam
AirgetlamAnswer
August 25, 2024

I’d try temporarily wiring the PLAY:1 to your router with an Ethernet cable. If that doesn’t work, i would call Sonos Support directly to discuss it.

Bruce
buzz
buzz
Grand Maestro
August 25, 2024

Force closing or resetting the controller App can sometimes work through similar issues. I don’t recommend Factory Reset without further consult.

buzz
buzz
Grand Maestro
August 25, 2024

Something's gone wrong

My first attempt to reply was trashed.


​​Sometimes this sort of issue can be worked around by force closing or resetting the controller. I don’t recommend Factory Reset without further consult.

Edit: Even though I was notified the post was trashed, a few minutes later it appeared.

Airgetlam
Airgetlam
August 25, 2024

@buzz , that’s happened to me once or twice this week. Not frequently, but it has happened. 

Bruce
buzz
buzz
Grand Maestro
August 25, 2024

I’ve had two of these this evening — in two different locations using different ISP’s. Both on the same iPad PRO.

    jebrickAuthor
    Contributor I
    August 25, 2024

    I’d try temporarily wiring the PLAY:1 to your router with an Ethernet cable. If that doesn’t work, i would call Sonos Support directly to discuss it.

    But the speakers show up on the router so the speakers can find the network.  And at one point, the app could find the speakers but after trying to connect the speakers to my account (again) the app can’t find them.

    controlav
    controlav
    Lead Maestro
    August 25, 2024

    I’d try temporarily wiring the PLAY:1 to your router with an Ethernet cable. If that doesn’t work, i would call Sonos Support directly to discuss it.

    But the speakers show up on the router so the speakers can find the network.  And at one point, the app could find the speakers but after trying to connect the speakers to my account (again) the app can’t find them.

    The issue is likely that the phone cannot find the speakers, despite them all being on the network. Please don’t factory reset any more, call Support for assistance.

    If you want us to speculate here more, tell us what the new router is.

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