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Jun 18, 2024 5:49 PM UTC
Answered

Napster - songs cut off early, can't seek

Napster has been misbehaving for the last couple of months on my S1 system.   Two problems:

  1. A lot of tracks are cut off early, as much as a minute before the actual end.  I mean that Sonos jumps to the next track well before finishing the current track.  It’s different for each track, and not all tracks have the problem, but it’s consistent for the tracks that do (i.e., for a given album/track, it always seems to cut off early at the same point).
  2. Seeking doesn’t work at all.  If I seek in a track, I get “The connection to the server was lost” and it skips to the next track.  Merely pausing and resuming triggers this behavior.
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Airgetlam
AirgetlamAnswer
Jul 3, 2024 1:54 AM UTC

What did Sonos Support say when you called them to discuss it?

Bruce

5 replies

Lyricist I
Jul 2, 2024 6:32 PM UTC

I’m experiencing the same behavior you are describing. Very annoying. 

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Airgetlam
AirgetlamAnswer
Jul 3, 2024 1:54 AM UTC

What did Sonos Support say when you called them to discuss it?

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Bruce
Jul 17, 2024 6:17 PM UTC

I actually haven’t been able to get through to support. The chatbot disconnected me last time I tried.

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Trending Lyricist I
Jul 19, 2024 8:53 PM UTC

Longtime Napster subscriber via Sonos. Starting the last few days, I am experiencing the same thing, i.e., Napster songs cut off early & switch to next in queue. If it’s not fixed, I’ll sadly quit Napster...

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Lyricist I
Aug 25, 2024 8:41 PM UTC

I'm experiencing the same crackling issue when using Napster as a music service through Sonos.

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