Fix & Optimize

I just set up a new network with a single Play 1 speaker.  For the life of me, I cannot get Pandora to play on the speaker.  If I try to add a service in the Sonos App all I can find is Pandora Cloud Cover service (to which I am not  a subscriber).  If I go to the Pandora app and attempt to cast, it appropriately shows me the speaker (room) I set up. If I click save, it just goes back to Pandora playing on my phone… i.e. it is not “casting” to the Sonos network/speaker. What am I missing?  I’ve tried the obvious and it’s not working… :(

We have a big system, spread between various combos of Play 1, Play 3, Amp, subs and soundbars.  And S2 is still terrible in our house:  Lag on the iPhone of 30 seconds or more, dropping speakers in stereo pairs, and search doesn’t work at all.  Makes the system almost useless.  It’s a little better on the  iPad, but still have unacceptable lag and search problems.  Any suggestions?  It’s really putting us off.

I have a sonos beam 2 and I can't pair it with my Alexa voice assistant. When I go to log in to Amazon Alexa. It just won't work.

Hello Sonos people! I am in a five room apartment, I have pretty reliable 60/70 mbs internet, wired to 3 nodes of Google Mesh wifi (purchased 2018). My rooms are setup (wirelessly) as follows:LR - Beam, Sub Mini, two OnesDR - Two OnesBE - A single OneKitchen - One plus RoamThe problem I have is the speakers drop randomly and become non-responsive in the app. Is there something I could do to achieve more reliable service? I love my system, but it is also making me insane. Any guidance - including whether to buy a new router, and if so which one - would be much appreciated. 

Songs slips, one speaker appears in the list but does not make any sound... Almost every day i have to restart my router. I think Sonos really needs to work harder, much harder.

My wife and I both got a new iPhone 16 Pro Max. Mine connects to our existing system perfectly. Hers can’t find our system. I have reset the app on her phone. Still can’t find system on her phone. 

I have no way to use whole home sonos & help desk not able to solve why most rooms/options have been removed, No solve in site. room deleted and we are not able to add back in. Only arc & beam in bedrooms work. Has anyone heard of a solve to bring “whole home” back on line? A ton of $ spent and the app has no use

I want to know why my playbase has its own network that my phone can’t access. Because of this I still can’t connect my playbase and use it. 

I can't get Sonos to play radio stations from Sonos Radio using voice control. The stations are in my Sonos Favourites. “Sorry, I can’t find that on Sonos Radio. Please try again with another music service.”I’ve tried playing the stations via the app, asking “What’s playing” and pronouncing my SVC commands similarly, but no joy. example: RTÉ Lyric FMAny ideas? Is there a way to rename a favourite station in the iOS or desktop app that might get this to work? I’m not using Alexa and don’t plan to. 

I can't reset my headphones. The light is purple, not white not blue

Hi, I have a question about SONOS Port capability before I buy it:My current setup:I have a SONOS 5 (Family Room) and a set of paired SONOS 1's (Office).  I play from an iTunes library on a Macbook. Everything works great.I also have in the basement an old school stereo system, with amp, turntable, cd player, tape deck, graphic equalizer.  Think 1982.Question -- Does the SONOS Port enable both:1. Play vinyl from my turntable (or CDs, or tape) and hear it on my SONOS system speakers along with the the speakers attached to the stereo amp.2. Play iTunes digital music over SONOS system and have it go through Port to my stereo amp & speakers.Is it one, the other, or both?Thanks,Rolf Hargis 

Can someone please advise in simple terms,...can I connect my old CD player from my HiFi stacking system to Era 100 ?I want to play my CDs through the Era100 with no other equipment in a simple two piece set up.I believe I use the Sonos Line In adaptor with other cable adaptors, but what do I need at the back of my CD Player ? I have Analogue Output LR and Digital Output Coaxial ?And very importantly, no sort of Amplifier required ?I have trawled the advice online but cannot find a straight forward answer.Thanks all. 

My Sonos arc isn’t recognized by Samsung Q70C Qled using the eArc hdmi input. So it’ll switch between trying to connect to the Arc and the tv speakers. This has been going on for months. Has anybody been able to solve this problem? I see this is a problem going back four years, maybe more. I’ve seen people try lots of different solutions but nothing really definitive. Samsung is aware of this problem and as far as I know, they just don’t care because there hasn’t been a fix. Unplugging the TV and waiting five minutes isn’t a solution. It’s a band aid. if I had known, this was gonna be a problem I never would’ve bought this Samsung. My Arc upstairs has zero problems with my LG tv. So frustrating! 

Hi.My play 1s and play 3s I know are a few years old now but they do not work well with the new app.App doesn't respond just freezes or still shows song that was playing 10 mins ago.My Play 5 gen 2s are fine probably because they are newer.I can't afford to buy newer speakers.Is there anything I can do? My WiFi is fast at 500 mb so no speed issues.

I’ve recently upgraded from S1 to S2. If I select a playlist using Spotify, once I leave the house, the music stops playing on Sonos in the home after a track or two. this never happened on S1, but I don’t know how to fix it.

Hi - I recently purchased a Roku TV and a Sonos Ray, but I am unable to pair the Roku remote with the Ray. Are there any options available to accomplish this? Is there a different Roku remote that I can purchase to pair with the Ray? TIA for any help/direction!

Hello, this is a new issue.  Various speakers cut out randomly only when input is from TV.   Using music feeds from app works fine.  Any ideas?

I have a Sonos one which is blue tooth enabled.i have bought a pro-Ject Blue Tooth Turntable and it won’t connect to my Sonos One speaker.I understand that to pair my speaker with a device, I need to press and hold the blue tooth button on my Sonos until the light on the top flashes blue.Here lies the problem. It doesn’t. It flashes orange. Red. Green and white. Never blue.I have factory reset the device, and tried everything that I have read on line but nothing works. The turntable connected immediately with my headphones (not Sonos) so I know that the turntable is not the problem.I have lost hours trying to resolve. Any help in laymen’s terms would be welcomed. 

New user of the Sonos Community forum, here.Quick post, just to register my disappointment with the Sonos Move 2, which was ultimately returned to the store for a refund just a few hours after purchase.After a lot of research, and weighing various options from several brands, I purchased the Move 2 during the Black Friday sales from a Australian retailer.I brought it home, unboxed it carefully, and allowed it to charge for about half an hour, but I couldn’t get it connected to the wifi.I found plenty of advice online, which I was happy to follow... suggesting a factory reset of the Move 2, terminating the Sonos app, clearing the cache of the app, reinstalling the app, resetting the router, changing the wifi b/g/n modes, and combinations of the above, among other things… but all to no avail.I left both 2.4GHz and 5GHz enabled, then alternated disabling each.I even changed the wifi password, in case the Move 2 disliked numbers, or letters, and eventually to minimise the chance that I was

Sonos has built adware into the app. So when my adware blocker stops traffic to braze.com, a cross-channel marketing campaign platform, it blocks me from being able to play music on my devices for several minutes. Can Sonos provide a response? And allowing my usage of the app to marketing campaign platforms is not an acceptable response.  

Before purchasing two Era 100s I emailed Sonos and asked the question if these were compatible with the original Playbar I had. In writing, they said the Era 100s are compatible. HOWEVER, they will not connect with Playbar to make a Surround Sound  system. I was completely misled by the Sale representatives.

I am brand new to Sonos. Managed to set up ERA300 after some help from tech support and can stream music from phone. Nice!But installed  Port to send music from old amp (like from CDs) to speaker. Installed ok but I can't figure out how to actually use the Port as a source. Likely obvious but I'd appreciate guidance. Apologies for low level question and thanks. BT

Following factory reset of playbar, Sonos app will not connect to services (such as Spotify). App Says no internet connection after trying to connect (not true). Tried all rookie trouble shooting (on / off boot up for both playbar device / WiFi and phone. Help.

Bonjour,Impossible d'installer voici contrôle ou Alexa.Depuis mon tél, sur sonos, je lance l'installation, mais un message d'erreur apparait en fin de chargement. Merci de votre aide.Sonos Era 100 Loïc 

Hi - I have a new portable projector and screen for occasional use. How can I set up theatre sound with minimal wires? Is Bluetooth ok ? Must I have a cable stretching from the projector to  a soundbar beneath the screen ? I can only see them on sale about   about a meter long ? Can a soundbar be placed anywhere closer to the viewer /  projector and still create atmos effects ?  Eg to my left or right not face on ?