Skip to main content
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Best answer by gmbardman

Hey Todd G,

I contacted SONOS support and got through immediately!

I spoke to a support rep who was phenomenal and he was able to get my library back.  I am not sure what all he did bit it seems my music is actually stored in iTunes not Music.  It worked with Music in the path prior.  Very strange.  He had to turn off firewall to get iTunes to update in file sharing.  Once he added it and updated path in SONOS, it started indexing.  I turned firewall back on with no issues.

 

22 replies

Show previous replies
Nat570p
Trending Lyricist I
December 8, 2024

If everything is within your root folder it should be found.

I agree: it should be found. That’s not what’s happening though.

Goodfpt
Lyricist I
December 11, 2024

Thanks Todd G and AJTRek1.

I added Sonos under App management with no luck.

The path is there and accurate.  However, there are no songs, artists, playlists, etc. in SONOS now.  There must be a conflict with Sequoia and SONOS.

 

Instead of using\\YourComputerName\

use your network ip address.  Someone suggested that to me after I had tried EVERYTHING else and it worked the first time.

    Terms & ConditionsAccessibility statement