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gmbardmanAnswer
Enthusiast II
Sep 18, 2024 7:35 PM UTC

Hey Todd G,

I contacted SONOS support and got through immediately!

I spoke to a support rep who was phenomenal and he was able to get my library back.  I am not sure what all he did bit it seems my music is actually stored in iTunes not Music.  It worked with Music in the path prior.  Very strange.  He had to turn off firewall to get iTunes to update in file sharing.  Once he added it and updated path in SONOS, it started indexing.  I turned firewall back on with no issues.

 

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22 replies

ToddG
Lyricist III
Sep 18, 2024 3:46 PM UTC

I didn’t lose my path. I’m getting “access denied”. (Back to using Bluetooth through ITunes).

I’ve restarted, sharing is the same, etc,etc.

 

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    AjTrek1
    AjTrek1
    Sep 18, 2024 3:59 PM UTC

    Make sure Sonos has permission under Privacy & Security > App Management

     

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    gmbardmanAuthor
    Enthusiast II
    Sep 18, 2024 4:58 PM UTC

    Thanks Todd G and AJTRek1.

    I added Sonos under App management with no luck.

    The path is there and accurate.  However, there are no songs, artists, playlists, etc. in SONOS now.  There must be a conflict with Sequoia and SONOS.

     

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    ToddG
    Lyricist III
    Sep 18, 2024 5:58 PM UTC

    AJRek1: Yes, I had previously checked. Thanks though.

    gmbardman: Yes, I’m inclined to think a “conflict”. All other apps fine after update. SONOS worked fine prior.

    So SONOS, if you’re listening.

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    Nat570p
    Trending Lyricist I
    Sep 18, 2024 6:56 PM UTC

    Same thing just happened to me. I updated the Mac on which I store my music library, and now its Sonos S1 Controller app can’t find my Sonos system, nor can my Sonos system play anything from my music library.

     

    > (Back to using Bluetooth through ITunes).

     

    ToddG, what do you mean? Can you get Sonos to play via Bluetooth somehow, or do you mean giving up on Sonos?

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      gmbardmanAuthorAnswer
      Enthusiast II
      Sep 18, 2024 7:35 PM UTC

      Hey Todd G,

      I contacted SONOS support and got through immediately!

      I spoke to a support rep who was phenomenal and he was able to get my library back.  I am not sure what all he did bit it seems my music is actually stored in iTunes not Music.  It worked with Music in the path prior.  Very strange.  He had to turn off firewall to get iTunes to update in file sharing.  Once he added it and updated path in SONOS, it started indexing.  I turned firewall back on with no issues.

       

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      Nat570p
      Trending Lyricist I
      Sep 18, 2024 8:40 PM UTC

      My Mac firewall is already off. My problem isn’t that my music library is empty, it’s that Sonos can no longer contact the Mac (which worked until the Sequoia update) and that the Sonos S1 Controller on the Mac can no longer find the Sonos system (which worked until the Sequoia update).

       

      This problem remains unsolved.

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      ToddG
      Lyricist III
      Sep 18, 2024 9:41 PM UTC

      Update,

      I contacted SONOS. Got an agent within 10 minutes. Somehow he reset my music path. It looks a little different but worked. So, I suggest contacting them. I had success and am able to play local music now.

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      gmbardmanAuthor
      Enthusiast II
      Sep 19, 2024 11:20 AM UTC

      ToddG- That is awesome.  I don’t like that SONOS requires full disk access but they may be a function of Sequoia.  I turned it off and immediately received the denied message.  Full disk reminds of the Su command.  Glad you are back in business!  

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      Horn1950
      Lyricist I
      Oct 6, 2024 10:21 PM UTC

      I lost my link to the MacOS Music library as soon as I updated to Sequoia.  I did multiple attempts at re-linking after making sure I had set the Sonos app to have all the permissions noted above including full disc assess. No luck, so I called Sonos.

      The only thing that we did that fixed it was to delete all the previous sharing of the Music folder and then restarting sharing.  Now works fine…

      Sequoia and Sonos are all in the latest versions.

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