Fix & Optimize

I am switching to T mobile 5, how do I connect my laptop Sonos system, and or my iPhone 11 to team mobile? I have 2 Sonos 5 speakers. 

I have the latest Android version of the app installed, 80.06.04.I do not find the option to add Music Library. I had it in the past, but option is gone in the new app.I’m puzzled as I see in the release notes that setup of Music Library should be possible since already some versions ago.80.05.06 (Android)80.05.04 (iOS)Release date: 7/22/2024In this update:    Added setup, configuration, and search for local Music Library I just do not find the option to configure it.Any suggestions?  

Alexa was working fine, for some reason we factory reset the Sonos one (dont ask me why) and now I cant get alexa to work. I dont have either alexa app or amazon app on my phone, and when I click “sign in” it just immediately says there was an issue and I can try again or cancel. Extremely frustrating 

I have a damaged Sonos Era 300, does anyone know what resistor should be in the place marked in the photo? possibly the parameters of the components in this area, maybe someone has the motherboard? 

Since the release of new software I have been unable to connect to a library of music on a Seagate NAS drive. Sonos support has been on my system at least 5 times. Problem was escalated two months ago with no solution yet. I have a home network with desktop & laptop computers plus 2 smart phones.I decided to use another laptop to install the Sonos app plus a few selected music library folders and bypass the NAS drive for the time being. I installed the Sonos app on this second laptop. I did so and a surprise! That laptop connected to the Seagate NAS wirelessly and the Sonos system with 5 speakers works!Then a second surprise the first laptop and the desktop now connects to the NAS while previously (for months and multiple tech calls) it would not.Perhaps this might help others or Sonos tech support in resolving their problems. 

Hi, my current set up has 2 sonos amps and a sonos port, all plugged into ethernet cables, creating three zones that can all play something different or the same.  I want to be able to play my TV through these zones, but the amps are located in another room.  My question is if i buy a sonos soundbar (wifi), would that create a fourth zone that i could use the source of this new zone (the TV) to synch through the other three zones?  Goal is mostly for football games to have the game play throughout the house/patio.  If there is another way to get TV to play through current set up, i am open to that as well.    

Hi I own Beam 2 a pair of Era 100 configured as Surround. If I listen to music from IPad or IPhone or even from Sonos app the music comes out of both the beam 2 and the speakers. If I do the same with my Apple TV 4K I hear the sound come out only from Beam 2 and the surround channels emit almost nothing or very low. While movies have no problems… Why doesn’t the Apple TV make the audio sound like the iPad in Bluetooth? Thanks. Andrea.

Given the recent disasterous software revamp, will Sonos now start to listen more to customers and their feature requests, specifically support for RSTP?  Or will we continue to hear that Sonos doesn’t comment on roadmap?

HiI used to be able to create my own playlists, using some local library items and some Spotify items, for playing while we have people round.Last time I tried, I could not see any mention of playlists in the new app.Can anyone advise what the latest position is in terms of being able to create my own playlists as above?Thanks

will my sonos Ray work with my Digital Audiio Output port on my Mitsubishi Wd-65737 TV if I buy a converter to optical.

Hi,Got a sonos one gen2, alarm starts a radio station at 7am and has ‘no limit’ selected, but at 8am it stops playing. Happens every day.  Tried resetting the alarm, didn’t work.  Any ideas why this is happening or what to try?Thanks

I’m trying to update my WiFi. But when I press on go to system settings nothing happens ? 

I have Sonos Arc, Era 100, Sub Gen 3, and I cannot get trueplay to work. It gets stuck on the screen, “Face your tv and hold the device at eye level.” It will not go to the next screen when pressing continue. I have rebooted the system, reset the app, and nothing works. Any suggestions?? 

I have 2 sonos era in the flat and they connect together as one sound system. However since i bought the sonos roam which is mobile, i can connect to it via bluetooth on my phone, but when i try to add it to the network with the other 2 (via the play button on the speaker or via the sonos app) it tells me "impossible to connect, try again later" I reset fully the sonos roam and reinstalled it , it's visible on my sonos app but wont connect to the other 2 systems.…I gave away my portable speaker just to get a sonos roam as it could link to the rest of the flat, but it doesn't work.... i really hope someone can help!!

Hi, I have a JBL 9.1 soundbar with detachable speakers connected to my TV. Now I want to create a multi-room surround sound system in the rest of my home. Can I connect a Sonos Amp with six in-ceiling speakers to my JBL soundbar and play the same music throughout the whole house? Any advice? Thanks. 

Whenever I listen to radio thru Tunein, I get the "Welcome to Tunein" message every 10 minutes while disrupting the music. Highly irritating. Why??? It's also pretty irritating having to hear "Welcome to Tunein" whenever I switch stations. I didn't have that with another brand I used before.

My sonos Arc does not connect to wifi anymore. I have try to reset my router many time . And it’s impossible to factory reset my Arc exept if i plug it into the ethernet port .When i try to factory reset the arc wireless ( no ethernet cable ) the light blinking amber and and came solid white but never came blinking green ( pairing mode ) but when i plug the ethernet cable everything is fine.

Hi. Is it possible to add youtube app to sonos app? If so, how?.

I like to be able to choose a specific group and adjust the volume level to each different speak in creating a  alarm. The right not you can only choose either speaker or general group and no choice of sound levels to each of the speakers.  I rather choose the speakers and volume of the for each of the alarms might even add a copy to another new alarm so you would not to customize each of the alarm again. I maybe you could create different groups with the specific speakers and column? 

why cant i hear music from the sonos app in my sonos ace ? its only possible for me to listen to spotify

Until recently when I turned on my TV the Sonos Ray would be muted by default. Now it remembers the last volume setting.How do I set it back to be muted when I switch my TV on?

Hi,I’ve just replaced a couple of old Sonos devices in our house which means I can now use the S2 app. I also have a Beam connected to two Play:1s as surrounds.I’ve managed to get them all set up OK on the S2 app, but when I go into the “surround audio” options, all I see is a “Surround distance” with a “reset” button. So I can’t set the music audio to “full” for the Play1:s.Any ideas why I can’t see the usual surround audio options? Thanks!

I just changed my wifi routers in my house, and now my sonos speakers aren’t working! Some join, and some don’t, music keeps dropping off and even the app itself won’t load properly, and keeps popping up with the message “something went wrong, try again” Please help!!!ps. I’ve been trying to set up via 5ghz connection, but even on 2.4ghz router option I’m having the same problems. Nothing seems to work!  Moderator Note - Removed and recorded diagnostics number.

.: Hello. Recently I bought a Pro-Ject Debut Carbon Evo turntable. I know it does not have a pre-amp. In my living room, I have the Sonos Arc SL soundbar and two Sonos One SL speakers. My question is: how do I pair the Sonos and Pro-Ject devices? I have searched intensely but have found no straightforward answer or help. My understanding is that I need to connect the turntable to a pre-amp, and then the pre-amp to a Sonos device that will work with the Arc and SL speakers. I would be very grateful if anyone could verify this, and also if anyone can then advise me on buying a pre-amp, and on which Sonos device I will need to make this all work.Thank you sincerely in advance for any guidance you might provide me.

Can a stereo pair be set up with 2 Era 300 using Bluetooth?