No wifi on Arc

3 replies
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My sonos Arc does not connect to wifi anymore. I have try to reset my router many time . And it’s impossible to factory reset my Arc exept if i plug it into the ethernet port .When i try to factory reset the arc wireless ( no ethernet cable ) the light blinking amber and and came solid white but never came blinking green ( pairing mode ) but when i plug the ethernet cable everything is fine.

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Gabriel ZAnswer

Enthusiast II

Hey @Pat1976,

Welcome to the Sonos Community and apologies for the late reply.

Sorry to hear your Arc seems to no longer connect to your WiFi. I had a quick look into your system and can see the Arc as connected, but wont show in the diagnostics you submitted previously. Best course of action would be to reach out to our technical support, who have tools available to look at this with you and advise on how to solve the connection problem.

Hope this helps!

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

Pools-3015

Prodigy I

Are you able to keep the Arc plugged into your network? If you are able to, why not make it permanent?

The white LED means its working properly. See here:

https://support.sonos.com/en-us/article/sonos-led-lights

While you have the Arc connected by ethernet, go into its settings and check if WIFI is enabled.

P

Pat1976Author

Contributor I

No i don’t want to keep it plugged i have to move my router in an other room . I have my Arc for about 3 year and it never been plugged before until now and everything works fine