Fix & Optimize

Since the new software updates (both windows and ios), i have lost surrounds, sub, dolby atmos and spotify support. What am I going to do with my arc-one-sl-sub high-end-expensive mono speaker setup?  

Can someone chime in on this-the Sonos app keeps telling me periodically to add speakers, that have already been added and working. Anybody have the same issue and or know what to do? 

Hi Sonos!I noticed that the last.fm service documentation page and status page entry disappeared. Does this mean Last.fm will be soon unsupported, or it was just an error?I still have it working on my account, just curious for the future.Thanks!

Hi, when will we be able to use the familiar Sonos widgets again on Android? Without widgets and with the current, absolutely terrible app, the system is almost unusable. Especially not for children. Without widgets, we will no longer use Sonos and will switch to another system provider (Teufel).Therefore: when will we have widgets available again with the current app?

I am not able to get my Phonak Virto Hearing Aids with the Phonak Bluetooth TV Connector (HA Streamer) in the Optical Out connection in my LG UN 70 inch 4K Smart UHD TV (LGTV) to stream simultaneously with my SONOS ARC audio system in the LGTV HDMI ARC connection. If I switch to TV Speaker/Optical Out, the HDMI ARC automatically switches back and drops my HA connection almost immediately. Switching off the Smart Link in the LG TV and then switching to TV Speaker/Optical Out is not a solution because I need to simultaneously stream to my Hearing Aids and also use Closed Captioning so that I can understand speech, without blasting the eardrums of others in the room, who can hear normally. Has anyone come up with a solution where we can use the SONOS in HDMI ARC simultaneously with an HA Streamer in Digital Out on the LGTV?Note: I use Android and not IOS.

I recently set up a Sonos Ray speaker from my iPhone on the app. Everything works fine with my phone. I went to connect my wife’s iPhone to it but ran into an issue. I selected “Join an existing system” and made sure both phones and Sonos are on the same WiFi network, but the app says it cannot find a Sonos system on the network. BUT if I go into the Spotify app on her phone and change the device, the Sonos device is there and plays music from the Spotify app. So clearly the phone has located the Sonos speaker, but the Sonos app won’t recognize that. Any ideas on how to fix the speaker recognition within the app?

I can not get Sonos to work from my computor as it had always done before?

Since I updated to the new app on iOS, it will not start. It is just the Sonos-logo for half a minute, then it crashes. What is the point of having an app at all then, if it constantly crashes?

There are two copies of an album in the Sonos music library, but only one in the actual music folder. I have cleared the recycle bin. I have reindexed the Sonos library several times.

I just received a Roam SL for Father's Day and tried to add it to my existing system.  It requires an update, but will not allow the update.  I get error 1002 and later, Error 1000.  And before you ask, I do not have a Sonos Bridge... whatever that is.  How can I make this work?

For those of you who already replaced Sonos One:s with Era 300:s for surround speakers, what is your experience? Was it worth it?

Hello Sonos Community,I’ve encountered a frustrating issue since the latest release of the Sonos app. I can no longer play Italian radio stations from the UK (radio Deejay for example).I attempted to resolve this by contacting customer service, but the experience was less than ideal. I was faced with an estimated 85-90 minute wait, and there was no status update about my queue position. The hold music was also quite nerve-wracking.When I finally got through to a representative, she suggested I change my address to a different country. This solution seems both ridiculous and impractical. Why should I have to falsify my location when I am legally entitled to listen to these radio stations regardless of where I am?Even more perplexing, I can still access these radio stations through Alexa without any issues. Unfortunately, the representative wasn't very confident or clear on how to help me further.Given the premium price of the Sonos system, this situation is quite disappointing. Has anyo

I have a TV with an Arc connected by HDMI, then two wireless speakers, an Era 100 and a Roam. They’re distributed around an open space, so my goal is to hear TV on all three speakers.This works great with non TV, such as Spotify. But for TV audio, the wireless speakers are slightly delayed. It creates a bad sound similar to a school assembly in an echoy gym.I’ve found audio sync features to make it worse, but none to make it better. For example in the Sonos app in settings there’s a Group Audio Delay, which _adds_ delay to the Era and Roam speakers (though doesn't add delay to the wired Arc).I think what this really needs is a TV feature to delay the video, and then for the Sonos speakers to coordinate with each other and stay in sync.I’d like to add a Sub to my system, but since that’s wireless too, I’m worried that it won’t work.What confuses me is that I see you can use wireless speakers like the Era for surround sound. Is the delay in that case somehow solved? Or maybe the delay is

Hello EveryoneI need informations about the Era 300, I want to buy a pair of Era 300 :Is the Era 300 has more bass than the Era 100 ? My library of songs is on a Nas, no Dolby Atmos for the songs, is interesting to have these speakers ? Is interesting about the quality of sound reproduction without the using of Dolby Atmos than the Era 100 ?Thank you forward for your feedback.Warm regards.

Hi,I just got the new Sonos ACE.I connected them to my SGS23 to hear loosless audio but the volume is to low.On my laptop the volume is great using the same cable.I believe the issue is with the drivers.How to solve it? 

My Move suddenly stopped allow me to connect to bluetooth.  I can get the blue light after multiple attempts of system resetting. Anyone have any tips/tricks to help me get this functionality working again??  

Hi folks,I’m experiencing issues related to the volume of Alexa since the Sonos update to 12.1. I’m using a surround setup with one Sonos Beam and two Sonos Play:1 in my living room. Since a few years, the Alexa response volume was just static and not related to the music volume set by Sonos. This was a good thing because you could listen to music in very low volume while you could talk to Alexa and get a normal, relatively loud response.Since 12.1, the Alexa volume seems to be related to the overall speaker volume. Now when the volume is set maybe between 1-20%, it is just impossible for me to communicate with Alexa because her responses are extremely quiet. I can only start to understand her again when the volume slider is maybe at 25-30% or higher, but then of course the music is also proportional louder, which is not good.Is there any way to set the Alexa volume independent of the music volume?Thank you very much in advance.

Hello.First of all sorry for my english because I’m italian.I try to explain my needs..I have looked at similar questions in pther discussions, but they don’t fit with my needs. I have some sources (XBOX, Computer, phone) which I connect to TV or projector by a switch with two output. The problem is that i can connect this switch to Sonos ARC if I want to hear the sound of these sources, but if I want to hear TV I have to unplug the cable of the switch and connect to Sonos ARC the cable from eARC HDMI of my TV.I have looked for solutions long time and also in this community someone suggested this product:https://www.amazon.com/OREI-Switcher-Extractor-UltraHD-Supports/dp/B0CXW7PSRD/ref=sr_1_1_sspa?crid=2RTTP4GQ5ONYB&dib=eyJ2IjoiMSJ9.yVvjKkq9AGcOHo3Do3NB_H7v-O8TxtyJAUxFiBpqnm_jvlI9yUw8UrdBG-cATVYea1Uc84M96mpO0xeouPPfF8wD8gemFcMiYqTG0D0JW--rpxUw2cWlAsUh0vE7CUOfAQnsFlpWc_WX-yHWnaoyP-FHFBCsXqc728XiBt6DZnl5GnENyEi7hMShGWw-3qqB5ppibNFDW28431M58DUeFmawvrzZ4e17Av2OaJnAnv0.4lOzMiupAOj7jjrFy4

My Sonos 5 has gotten very cranky lately. It is in Santa Fe and we have numerous power outages. For the last few months, every time we had a power outage, it was very difficult to get it to connect to the Sonos App. Now, it will not connect at all. I finally got it to reset to factory settings and it gives the blinking green light. Unfortunately, I cannot connect to it by adding a new device. I have ordered a long internet cable so I can connect it directly to the router. The real question is: Is my Sonos 5 toast?

The volume fader has disappeared from my play 3.Reset the speaker and now it will not connect anymore !Very frustrated - The latest app is glitchy and I get booted out a lot now when I sign in. I have read and followed the latest issues with Sonas and their app horrors!For such a smart brand I find it incredulous that they have screwed up so badly. I have read the CEO’s humble apologies but honestly how he should win a gold for how to screw up a great brand! 

After updating to new SONOS update, can no longer stream radio stations from different regions using Sonos radio. 

Hi,I am just checking how best to connect a Sonos Beam 2 to my TV. The TV is pretty new and has an eARC HDMI port on HDMI 3 which I think I need to connect the Beam 2 to. However I also have a Sky Q Minibox which I am planning to connect to the HMDI 1 port on the TV. I want the audio from the TV apps and also SKY Q to come out through the Sonos Beam 2. Whereabouts would I configure this please? In the TV? In the Sonos Beam 2 on the app?Thank you,Sam

Any updates on adding a music library. It goes through the motions and then when I try to play something i get “ No Selections Available.” Any suggestions?

I have two Era 100’s, considering adding a mini sub and Beam.Currently the Era’s are to the side of the sofa that faces the TV. I can establish one Era to the left and behind the sofa but unable to place the second Era on the right side of the sofa, thus restricted to the side placement.If I opt for the Beam, my ability to fully utilize the full system for “theatre sound” is pretty much out of the question I assume.  Would there be any benefit at all in getting the Beam and sub to try and use with the Era’sApologies for poorly detailed question! 

Does anyone know how to search for International Radio stations from TUNIN on the Sonos Radio?  I thought it was supposed to have the full catalog.